Baskaran S.C
Summary
Business analyst with proven success in client relationship management and project coordination. Skilled in identifying customer needs and delivering tailored solutions that enhance client satisfaction. Experienced in managing customer accounts and negotiating contracts, collaborating with cross-functional teams to achieve business goals.
Overview
7
7
years of professional experience
Work History
Delivery Analyst
SWIFTANT IT SOLUTIONS
Hosur
12.2020 - Current
- Coordinated project deliverables at stakeholder location to ensure timely execution.
- Managed customer accounts, fostering proactive engagement and resolving issues promptly.
- Collaborated with clients to analyze business needs and deliver customized solutions.
- Facilitated demonstrations and training sessions, boosting customer adoption rates.
- Worked closely with development teams to implement enhancements based on client feedback.
- Provided consultative sales support, identifying upselling and cross-selling opportunities.
- Oversaw transitions of enhancements from development to production for client utilization.
- Conducted market research and competitor analysis to improve service delivery and customer experience.
Business System Analyst
SWIFTANT IT SOLUTIONS
Hosur
09.2019 - 12.2020
- Expertly elicited customer requirements, transforming them into viable business solutions.
- Performed thorough gap analysis to pinpoint process enhancement opportunities.
- Crafted strategic initiatives to bolster customer engagement and retention.
- Spearheaded User Acceptance Testing (UAT) and system testing, guaranteeing seamless business transitions.
- Generated insightful reports detailing customer insights and performance metrics, informing strategic decisions.
Graduate Trainee - PLM
TVS MOTOR COMPANY
Hosur
07.2018 - 07.2019
- Collected and analyzed customer requirements to prepare functional specifications.
- Assisted in implementing PLM solutions and optimizing product lifecycle workflows.
- Conducted training and support for end-users to ensure seamless adoption of PLM tools.
Education
Master of Business Administration - General Management
SASTRA UNIVERSITY
Tanjore08-2025
Bachelor of Engineering - Computer Science & Engineering
DR. MAHALINGAM COLLEGE OF ENGINEERING AND TECHNOLOGY
Skills
- CLIENT RELATIONSHIP MANAGEMENT (CRM)
- Key account management
- Cross-functional team coordination
- Process improvement and gap analysis
- Project & change management
- Product demonstration and training
- User acceptance testing (UAT)
- Project management
- Customer service
- Stakeholder engagement
- Requirements gathering
Timeline
Delivery Analyst
SWIFTANT IT SOLUTIONS
12.2020 - Current
Business System Analyst
SWIFTANT IT SOLUTIONS
09.2019 - 12.2020
Graduate Trainee - PLM
TVS MOTOR COMPANY
07.2018 - 07.2019
Master of Business Administration - General Management
SASTRA UNIVERSITY
Bachelor of Engineering - Computer Science & Engineering
DR. MAHALINGAM COLLEGE OF ENGINEERING AND TECHNOLOGY
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