Rajesh Jadhav
Pune
Summary
Software Engineer with 6.5 years of experience in automating monitoring processes and report generation using Unix Shell scripting and Oracle SQL Developer. Expertise in production support for real-time banking and telecom applications, managing shift-based operations effectively. Proficient in tools such as SecureCRT, PuTTY, ServiceNow, and Control-M, focusing on performance monitoring and incident management to enhance operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Software Engineer
Telstra Global Business Services
04.2024 - Current
- Enhanced system reliability by leveraging Splunk dashboards for real-time health monitoring, enabling early detection of issues and sustained uptime.
- Responsible for managing and resolving high-priority (Sev 1 and Sev 2) incidents as part of SRE duties, with a focus on minimizing downtime and maintaining service reliability.
- Utilized Splunk and New Relic for infrastructure and business activity monitoring, while also designing dashboards and alerting mechanisms to visualize order flow health and detect trends impacting service delivery.
- Hands on experience on BMC Remedy tool for Incident and Change management(ITIL).
- Collaborating with cross-functional application teams to troubleshoot order-related issues and ensure SLA adherence for technical tickets.
Software Engineer
Vodafone Intelligent Solutions (VOIS)
01.2023 - 03.2024
- Actively supporting critical applications in L1/L2 and SRE roles, including on-call responsibilities to ensure high availability and rapid incident resolution.
- Extensive hands-on experience in scheduling and managing batch jobs using AutoSys, along with a strong track record of diagnosing and resolving job failures or abnormal terminations.
- Utilized Splunk to monitor system infrastructure and analyze business activity data, enabling proactive issue detection and operational insights.
- Hands on experience on BMC Remedy tool for Incident and Change management(ITIL).
- Hands-on experience with Catchpoint for tracking performance metrics and uptime of mission-critical web applications, simulating real user interactions.
- Automated key processes using Unix Shell scripting, resulting in increased efficiency and reduced manual intervention.
Software Engineer
Capgemini Technology Services India Ltd.
05.2019 - 01.2023
- Developed automation solutions for routine tasks and reporting workflows utilizing Shell scripting, Oracle SQL Developer, and front-end technologies like HTML and CSS.
- Extensive hands-on experience in scheduling and managing batch jobs using AutoSys, along with a strong track record of diagnosing and resolving job failures or abnormal terminations.
- Automated and delivered over 10+ reports, including daily monitoring tasks, eliminating all manual processes.
- Extensive experience in leveraging ServiceNow for end-to-end Incident and Change Management, ensuring compliance with ITIL best practices.
- Hands-on experience with Catchpoint for tracking performance metrics and uptime of mission-critical web applications, simulating real user interactions.
- Utilized AppDynamics and Splunk to monitor infrastructure performance and track key business activities, ensuring system reliability and operational efficiency.
- Enabled proactive incident detection through automated monitoring tools including AppDynamics, Autosys, CloudWatch, and Catchpoint. Played a key role in troubleshooting alerts and facilitating resolution by engaging appropriate support teams.
- Proficient in application performance profiling through in-depth analysis of heap dumps, thread dumps, garbage collection logs, and application-level logs to identify bottlenecks and optimize system behavior.
Education
Bachelor of Science - Computer Science
Savitribai Phule Pune University
Alandi Pune06-2019
Skills
- Windows and Linux/Unix
- Incident management
- Automation
- Performance monitoring
- Root cause analysis
- Problem solving
- Troubleshooting
- Oracle SQL development
- Programming in C and Java
- SQL expertise
- Shell scripting
Certification
- Capgemini Automation foundation certificate
- Capgemini Automation Engineer Practitioner Certificate
- Google IT Support Certificate
- Coursera Automation scripts using Bash
- Udemy Linux Shell Scripting
Skills Profile
Windows, Linux/Unix, Oracle SQL Developer, Unix, SQL, C, Java
Timeline
Software Engineer
Telstra Global Business Services
04.2024 - Current
Software Engineer
Vodafone Intelligent Solutions (VOIS)
01.2023 - 03.2024
Software Engineer
Capgemini Technology Services India Ltd.
05.2019 - 01.2023
Bachelor of Science - Computer Science
Savitribai Phule Pune University
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