RAJESH KHUMAR
Bengaluru
Summary
To become a full-fledged Network & Security Specialist in IT, I am motivated, adaptable, and responsible professional, passionate about INFORMATION TECHNOLOGY. Overall 8+ year of Industrial experience in technical support including hardware and software. Providing Strong Problem Solving & Technical Skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs. I am keen on gaining skills while strengthening those I already possess. Optimistic as I am, I believe there is always room for self-improvement both personally and professionally.
Overview
9
9
years of professional experience
Work History
Technical Support Engineer - SIEM,DAM,ePO
McAfee Software India Pvt Ltd
Bangalore
10.2019 - Current
- Streamlined security monitoring by implementing event collection, log management, and compliance automation with SIEM products like ESM, ERC, ELM, ELS and ACE
- Enhanced log collection and parsing efficiency by implementing and troubleshooting additional log sources on security devices including firewalls and routers
- Examined system logs to identify possible issues or errors concerning system performance and security threats
- Identified areas for improvement in log sources, collection rates, and server performance by generating comprehensive SIEM reports, resulting in enhanced system health and data integrity
- Delivered expert remote support to efficiently resolve product-related issues for SIEM products during POC and post-deployment phases
- Utilized strong technical skills to debug intricate network problems, ensuring prompt resolutions alongside advanced support and engineering teams
- Aided in the accurate analysis of security events by providing ongoing assistance in event parsing and flow management, resolving issues related to missing or incorrect information
- Skilled in overseeing the deployment of ePolicy Orchestrator for efficient management of diverse client environments
- Implemented policy configurations on client machines based on AD structure
- Deployed database activity monitor Server and Sensor on large-scale platforms including Windows and Linux
- Resolved communication problems between Sensor and Database
- Managed real-time monitoring of database activity and notified Server
Network Engineer-Palo Alto Firewalls
CSS Corp Pvt Ltd
Chennai
09.2017 - 10.2019
- Oversaw the operation of various Palo Alto Networks Firewall models including the PA series (PA-200 to PA-5000), Panorama, and the user interface
- Adept at configuring and troubleshooting various Palo Alto Networks firewalls in the different platforms such as AWS, ESXI servers, and Microsoft Azure
- Expertise in utilizing Palo Alto Firewall for different purposes such as L3 routing functionality and L2 transparent mode settings. Skilled at configuring V-wire deployments and implementing HA Active/Passive failover systems
- Resolved client advanced requirements on Server Authentication, SSL Decryption, Custom URL filtering, Anti-spyware, Anti-Virus, User-ID Agent and Agent less
- Efficiently resolved challenges related to SSL VPN, IPSec VPN, Certificate management, and Global protect SSL VPN
- Analyzed Tech Support files to provide accurate Root Cause Analysis (RCA) for outages
- Successfully replicated critical scenarios in the Lab environment to ensure accurate output
Technical Support Engineer
Minggle Labs
Coimbatore
10.2015 - 09.2017
- Optimized network performance through proactive identification and resolution of LAN problems
- Collaborated on optimizing DNS and IP configurations
- Effectively resolving incidents to prevent breach of service level agreements
- Troubleshooting the infrastructure devices and respond the tickets within SLA
- Provided technical support for troubleshooting and resolving problems related to Symantec Endpoint Security Application
- Implemented close monitoring of network for vulnerability attacks
- Identified potential risks through the analysis of heuristics behavior and signatures IPS/IDS
- Responsible for the creation and management of cases with vendors, as well as assigning tags to issues.
Education
Bachelors in Electronics and Communication -
Kongu Engineering College, Autonomous Institute, affiliated to Anna University
12.2011
Skills
Products Known:
- SIEM
- ePolicy Orchestrator
- Database Activity Monitoring
- Palo Alto Firewall
- Symantec Endpoint security
Skill Set:
- Linux
- TCP
- UDP
- IP
- HTTP
- SSL/TLS
- DNS
- Wireshark
- SSL Inbound Inspection
- SSL Forward Proxy
- Decryption
Accomplishments
- I was recognized as the best performer on my team.
- My productivity, reliability, and dependability make me an invaluable asset to any workplace.
- I recently completed the Certified Information Systems Security Professional (CISSP) course at the Infosec Training Institute.
- I am passionate about information security, and my career goal is to become a Chief Information Security Officer (CISO) in a respected organization.
Passions
To become a Chief Information Security Officer (CISO)
Personal Information
Title: Technical Support Engineer
Languages
English
Timeline
Technical Support Engineer - SIEM,DAM,ePO
McAfee Software India Pvt Ltd
10.2019 - Current
Network Engineer-Palo Alto Firewalls
CSS Corp Pvt Ltd
09.2017 - 10.2019
Technical Support Engineer
Minggle Labs
10.2015 - 09.2017
Bachelors in Electronics and Communication -
Kongu Engineering College, Autonomous Institute, affiliated to Anna University
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