Result driven professional with 5+ years of experience in Operations Management of E-commerce Customer Service and Team Management. Rich experience in managing the operations team and in delivering the results beyond the Expectations. Skilled in handling overall branch operations, implementing effective business policy & Guidelines, meeting deadlines & maintaining high standards of service. Well organized with a track record that demonstrates self-motivations, creativity, and initiative to Achieve both personal & business goals.
Work History
Depot Manager
Moreish Foods Ltd
Bhagalpur
02.2024 - Current
Responsible for the day to day tasks involved with running the Depot
Managing all depot employees to ensure all daily tasks are achieved in a timely manner
Managing the quality control of the depot and all equipment within the depot
Controlling vehicle management
Encourage and develop a sales motivated hire desk team to order build and offer a first-class customer service
Serve as the central point to ensure daily operational requirements and service levels are met • Provide reports for Senior Management as required
Recommend and investigate work to facilitate the smooth running of the depot
Organising the training of drivers relating to policies and procedures
Monitor and communicate relevant information to the Depot
Ensuring all drivers are compliant with DVSA requirements and regulations
Organizing the training of drivers relating to policies and procedures
Liaising with the Warehouse & Transportation team to ensure timely delivery of equipment
To directly manage depot employees under the guidance of the Depot Manager.
Data Entry Operator
Big basket Pvt. Ltd.
Driver and van availability check
Delivery executive availability check
Route assignment
Order and van assignment
Dispatch van for deliver
Delivering the order at Cx doorsteps within 3hr slots
Tracking house sale credit report and MIS
Hourly Order tracking for avoid delay delivery
Fleet management like-vehicle tracker and logbook check & MIS for billing process
Closing delivery exception report in EOD
COD Reconciliation and update in system
Tracking customer complaint and closes the complaint before closing
Shift complain RCA, analysis, and action plan
Cash Reconciliation, Cash tally and check variance of COD
Prepare MIS Report like: - Total In House sell report
On time delivery report (OTD)
Order acknowledgment report (OAR)
Credit Used Report (CUR)
TL
CABT Pvt.Ltd Delivery service partner (E-Kart Pvt.Ltd)
Handling entire operations and management inside Branch (DC)
Ensuring proper delivery of consignments to Last Mile
Handling and managing around 40+ Delivery Associates, 10+ In house employees, & assistance supervisors in delivery center
Maintain 100 CPD of package
Take follow-up all the wish master and review their activities
Generate Day start and Day End report
Received the daily load and send RTO, RVP To Mother hub
Managing and ensuring smooth operations of all stations
Branch POC for KPIs like-Good Scan, C-Return, DSR, and Customer Escalations
Ecommerce Executive
Adeshwar marketing Bhiwandi marketplace
Team operator at Seller Flex Amazon & Inward and Dispatch
Inbound and Outbound in tally & maintain our internal record
Planning day to deportation
Plan vehicles Arrangements
And make E-way bill For CT Dispatch
Vehicles Tracking
Co-ordinate With Amazon team for warehouse activities and planning
Keep record of daily documentation regarding Quality, planning, actual activities v/s planned Activities etc
To draw erection guidelines to the workers and supervisor well standard safety as per Company Norms
List out the tools, tackles and heavy equipment required to complete the works
Creating Daily and monthly Progress Report
Clear daily site and worker report like permit and planning of work
Daily safety training to all worker
Education
Graduation -
Lalit Narayan Mithila University
01.2017
Intermediate -
01.2015
Matriculation -
01.2013
Skills
Branch Management
Operations Management
Team Management
Process Management
Customer Service
Warehouse Management
Leadership
Inventory Control
Logistics Coordination
Budget Management
Problem Solving
Executive Profile
Result driven professional with 5+ years of experience in Operations Management of E-commerce Customer Service and Team Management., Rich experience in managing the operations team and in delivering the results beyond the Expectations. Skilled in handling overall branch operations, implementing effective business policy & Guidelines, meeting deadlines & maintaining high standards of service. Well organized with a track record that demonstrates self-motivations, creativity, and initiative to Achieve both personal & business goals.
Declarations
I do hereby declare that all information I have provided is all true in all respect.
Extra Qualifications
Diploma in computer application, Shree Ganesh computer Pusa, 2018, 1st class
Extra internet classes, Shree Ganesh computer, 2018
Personal Information
Father's Name: late Birbal shah
Date of Birth: 02/28/1995
Gender: Male
Marital Status: Unmarried
Languages
Hindi
English
Regional
Timeline
Depot Manager
Moreish Foods Ltd
02.2024 - Current
Data Entry Operator
Big basket Pvt. Ltd.
TL
CABT Pvt.Ltd Delivery service partner (E-Kart Pvt.Ltd)
CREDIT AND COLLECTION ANALYST at TREEHOUSE FOODS INC (Bay Valley Foods LLC and E.D. Smith Foods Ltd)CREDIT AND COLLECTION ANALYST at TREEHOUSE FOODS INC (Bay Valley Foods LLC and E.D. Smith Foods Ltd)