Summary
Work History
Education
Skills
Executive Profile
Declarations
Extra Qualifications
Personal Information
Languages
Timeline
Generic

RAJESH KUMAR

Patna

Summary

Result driven professional with 5+ years of experience in Operations Management of E-commerce Customer Service and Team Management. Rich experience in managing the operations team and in delivering the results beyond the Expectations. Skilled in handling overall branch operations, implementing effective business policy & Guidelines, meeting deadlines & maintaining high standards of service. Well organized with a track record that demonstrates self-motivations, creativity, and initiative to Achieve both personal & business goals.

Work History

Depot Manager

Moreish Foods Ltd
Bhagalpur
02.2024 - Current
  • Responsible for the day to day tasks involved with running the Depot
  • Managing all depot employees to ensure all daily tasks are achieved in a timely manner
  • Managing the quality control of the depot and all equipment within the depot
  • Controlling vehicle management
  • Encourage and develop a sales motivated hire desk team to order build and offer a first-class customer service
  • Serve as the central point to ensure daily operational requirements and service levels are met • Provide reports for Senior Management as required
  • Recommend and investigate work to facilitate the smooth running of the depot
  • Organising the training of drivers relating to policies and procedures
  • Monitor and communicate relevant information to the Depot
  • Ensuring all drivers are compliant with DVSA requirements and regulations
  • Organizing the training of drivers relating to policies and procedures
  • Liaising with the Warehouse & Transportation team to ensure timely delivery of equipment
  • To directly manage depot employees under the guidance of the Depot Manager.

Data Entry Operator

Big basket Pvt. Ltd.
  • Driver and van availability check
  • Delivery executive availability check
  • Route assignment
  • Order and van assignment
  • Dispatch van for deliver
  • Delivering the order at Cx doorsteps within 3hr slots
  • Tracking house sale credit report and MIS
  • Hourly Order tracking for avoid delay delivery
  • Fleet management like-vehicle tracker and logbook check & MIS for billing process
  • Closing delivery exception report in EOD
  • COD Reconciliation and update in system
  • Tracking customer complaint and closes the complaint before closing
  • Shift complain RCA, analysis, and action plan
  • Cash Reconciliation, Cash tally and check variance of COD
  • Prepare MIS Report like: - Total In House sell report
  • On time delivery report (OTD)
  • Order acknowledgment report (OAR)
  • Credit Used Report (CUR)

TL

CABT Pvt.Ltd Delivery service partner (E-Kart Pvt.Ltd)
  • Handling entire operations and management inside Branch (DC)
  • Ensuring proper delivery of consignments to Last Mile
  • Handling and managing around 40+ Delivery Associates, 10+ In house employees, & assistance supervisors in delivery center
  • Maintain 100 CPD of package
  • Take follow-up all the wish master and review their activities
  • Generate Day start and Day End report
  • Received the daily load and send RTO, RVP To Mother hub
  • Managing and ensuring smooth operations of all stations
  • Branch POC for KPIs like-Good Scan, C-Return, DSR, and Customer Escalations

Ecommerce Executive

Adeshwar marketing Bhiwandi marketplace
  • Team operator at Seller Flex Amazon & Inward and Dispatch
  • Inbound and Outbound in tally & maintain our internal record
  • Planning day to deportation
  • Plan vehicles Arrangements
  • And make E-way bill For CT Dispatch
  • Vehicles Tracking
  • Co-ordinate With Amazon team for warehouse activities and planning
  • Keep record of daily documentation regarding Quality, planning, actual activities v/s planned Activities etc
  • To draw erection guidelines to the workers and supervisor well standard safety as per Company Norms
  • List out the tools, tackles and heavy equipment required to complete the works
  • Creating Daily and monthly Progress Report
  • Clear daily site and worker report like permit and planning of work
  • Daily safety training to all worker

Education

Graduation -

Lalit Narayan Mithila University
01.2017

Intermediate -

01.2015

Matriculation -

01.2013

Skills

  • Branch Management
  • Operations Management
  • Team Management
  • Process Management
  • Customer Service
  • Warehouse Management
  • Leadership
  • Inventory Control
  • Logistics Coordination
  • Budget Management
  • Problem Solving

Executive Profile

Result driven professional with 5+ years of experience in Operations Management of E-commerce Customer Service and Team Management., Rich experience in managing the operations team and in delivering the results beyond the Expectations. Skilled in handling overall branch operations, implementing effective business policy & Guidelines, meeting deadlines & maintaining high standards of service. Well organized with a track record that demonstrates self-motivations, creativity, and initiative to Achieve both personal & business goals.

Declarations

I do hereby declare that all information I have provided is all true in all respect.

Extra Qualifications

  • Diploma in computer application, Shree Ganesh computer Pusa, 2018, 1st class
  • Extra internet classes, Shree Ganesh computer, 2018

Personal Information

  • Father's Name: late Birbal shah
  • Date of Birth: 02/28/1995
  • Gender: Male
  • Marital Status: Unmarried

Languages

  • Hindi
  • English
  • Regional

Timeline

Depot Manager

Moreish Foods Ltd
02.2024 - Current

Data Entry Operator

Big basket Pvt. Ltd.

TL

CABT Pvt.Ltd Delivery service partner (E-Kart Pvt.Ltd)

Ecommerce Executive

Adeshwar marketing Bhiwandi marketplace

Graduation -

Lalit Narayan Mithila University

Intermediate -

Matriculation -

RAJESH KUMAR