Summary

Overview

Work History

Education

Skills

Timeline

R Rajesh Kumar

Team Lead

Bengaluru

Summary

To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals.

Overview

5

5

years of post-secondary education

Work History

Team Lead

ECPL

Bengaluru

2020 - Current

Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities
Managed schedules, accepted time off requests and found coverage for short shifts
Conducted regular reviews of operations and identified areas for improvement
Established open and professional relationships with team members to achieve quick resolutions for various issues
Evaluated employee skills and knowledge regularly, training and monitoring individuals with lagging skills
Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards
Generated reports detailing findings and recommendations
Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Assistant Team Lead

ECPL

Bengaluru

2019 - 2020

Developed process improvements and offered actionable solutions to correct recurring issues
Coordinated weekly meetings for internal and external groups, including teleconferences and video conferences, interacting with all levels of management/clients
Worked with customer service to handle escalated customer issues
Initiated timely response to emails
Promoted positive work environment by fostering teamwork and open communication among team members.

Customer Service Representative

Orchestrate Systems Pvt Ltd

Bengaluru

2016 - 2016

Obtained background check data on characters, financial statuses, and personal histories
Reviewed and analyzed detailed records
Documented information and submitted detailed reports
Performed financial background checks
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Demonstrated respect, friendliness, and willingness to help wherever needed.

Customer Service Representative

ECPL

Bengaluru

2017 - 2019

Provided primary customer support to internal and external customers
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Assisted customers with setting appointments, special order requests, and arranging service requests and documented the same
Answered constant flow of customer chats with minimal wait times
Responded to customer requests for products, services, and company information
Evaluated account and chat histories to identify trends, using data to mitigate future issues.

Education

B.COM -

Sambhram Academy of Management Studies, Bengaluru

01.2011 - 01.2014

PUC -

Mother Teresa Pu College, Bengaluru

01.2009 - 01.2011

SSLC -

Mother Teresa High School, Bengaluru

01.2009 - 01.2009

Skills

Performance monitoring

Timeline

Sambhram Academy of Management Studies - B.COM,

01.2011 - 01.2014

Mother Teresa Pu College - PUC,

01.2009 - 01.2011

Mother Teresa High School - SSLC,

01.2009 - 01.2009

Team Lead - ECPL

2020 - Current

Assistant Team Lead - ECPL

2019 - 2020

Customer Service Representative - Orchestrate Systems Pvt Ltd

2016 - 2016

Customer Service Representative - ECPL

2017 - 2019