R Rajesh Kumar
Team Lead
Bengaluru
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals.
Overview
5
5
years of post-secondary education
Work History
Team Lead
ECPL
Bengaluru
2020 - Current
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities
- Managed schedules, accepted time off requests and found coverage for short shifts
- Conducted regular reviews of operations and identified areas for improvement
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Evaluated employee skills and knowledge regularly, training and monitoring individuals with lagging skills
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards
- Generated reports detailing findings and recommendations
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Assistant Team Lead
ECPL
Bengaluru
2019 - 2020
- Developed process improvements and offered actionable solutions to correct recurring issues
- Coordinated weekly meetings for internal and external groups, including teleconferences and video conferences, interacting with all levels of management/clients
- Worked with customer service to handle escalated customer issues
- Initiated timely response to emails
- Promoted positive work environment by fostering teamwork and open communication among team members.
Customer Service Representative
Orchestrate Systems Pvt Ltd
Bengaluru
2016 - 2016
- Obtained background check data on characters, financial statuses, and personal histories
- Reviewed and analyzed detailed records
- Documented information and submitted detailed reports
- Performed financial background checks
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Customer Service Representative
ECPL
Bengaluru
2017 - 2019
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Assisted customers with setting appointments, special order requests, and arranging service requests and documented the same
- Answered constant flow of customer chats with minimal wait times
- Responded to customer requests for products, services, and company information
- Evaluated account and chat histories to identify trends, using data to mitigate future issues.
Education
B.COM -
01.2011 - 01.2014
PUC -
01.2009 - 01.2011
SSLC -
01.2009 - 01.2009
Skills
Performance monitoring
Report creation
Quality Control
Operations Management
Communication
Performance improvement
Process flow management
Analytical Skills
Team management
Customer experience
Client management
Coaching and Mentoring
Timeline
Sambhram Academy of Management Studies - B.COM,
01.2011 - 01.2014
Mother Teresa Pu College - PUC,
01.2009 - 01.2011
Mother Teresa High School - SSLC,
01.2009 - 01.2009
Team Lead - ECPL
2020 - Current
Assistant Team Lead - ECPL
2019 - 2020
Customer Service Representative - Orchestrate Systems Pvt Ltd
2016 - 2016
Customer Service Representative - ECPL
2017 - 2019