Rajesh Kumar
Operation Team Leader
New Delhi
Summary
Dynamic and results-driven Outbound Operations Lead with 15 years of experience in high-volume e-commerce fulfillment. Proven expertise in managing dispatch operations, optimizing outbound workflows, and leading large warehouse teams to consistently meet aggressive delivery SLAs. Skilled in leveraging technology and data analytics to implement process improvements that enhance efficiency, accuracy, and overall customer satisfaction. Committed to fostering a collaborative team environment that drives operational excellence and supports organizational goals.
Overview
15
15
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Operation Team Lead
Flipkart India Pvt Ltd
09.2018 - Current
- Directed daily outbound operations, including order picking, packing, staging, and dispatch, for thousands of daily shipments.
- Managed and mentored a team of 300+ warehouse associates across multiple shifts, ensuring productivity and adherence to safety protocols.
- Monitored key performance indicators (KPIs) such as order accuracy, dispatch timelines, and last-mile delivery success rates.
- Collaborated with inventory, inbound, and transportation teams to ensure seamless order flow, and real-time issue resolution.
- Implemented lean practices and layout optimization to reduce order cycle time and increase throughput during peak sale events.
- Ensured compliance with Flipkart’s SOPs, safety standards, and quality benchmarks across all outbound activities.
- Utilized WMS and handheld scanning devices to maintain real-time visibility of order movement and inventory levels.
Operation Manager
Logistech India Pvt Ltd
10.2017 - 09.2018
- Oversee all warehouse functions, including receiving, storage, picking, packing, and shipping, to ensure smooth daily operations.
- Monitor and optimize warehouse layout and storage systems to maximize space utilization, and streamline material flow.
- Implement and maintain process improvements, such as barcode scanning and automated picking technologies, to enhance efficiency.
- Supervise inventory control activities, including daily cycle counts, and reconciliation to maintain high inventory accuracy.
- Lead, train, and evaluate warehouse staff to ensure productivity, safety compliance, and continuous improvement.
- Coordinate with suppliers, logistics providers, and internal departments to ensure timely delivery, and resolve operational issues.
- Analyze workflow and performance metrics to identify bottlenecks, and implement corrective actions.
- Enforce safety protocols, and conduct regular inspections to maintain a safe working environment.
Operation Executive
YCH Logistic India Pvt Ltd
10.2015 - 08.2017
- Set goals and reviewed employee productivity.
- Monitored employee work areas.
- Identified quality issues, and ensured prompt resolution.
- Managing the efficient receipt, storage, and dispatch of a wide range of goods from the warehouse.
- Maximizing space usage within the warehouse.
- Looking after the transportation of goods into and out of the warehouse.
- Implementing specific customer packaging requirements.
- Repairing warehouse equipment breakdowns.
- Shipment loading and transferring.
- Setting aside storage areas for new stock.
- Complying with all Health, Safety, and Environmental standards.
- Investigating any inventory losses.
- Planning future warehouse capacity requirements.
- Maintaining accurate staff attendance records
- Ensuring products are stocked correctly and safely.
Operation Executive
Quickdel Logistic Pvt Ltd
03.2014 - 01.2015
- Oversaw the shipping and receiving of various products.
- Monitored manual and automated facility functions.
- Prepared monthly, daily, and other productivity reports.
- Recommended efficiency improvements.
- Maintaining accurate staff attendance records.
- Keep an eye on inward and outward.
- Track the shipment and investigate when it is lost.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Interviewed, recruited and trained new onboarding candidates.
Operation Sr. Executive
Clues Network Pvt Ltd
02.2013 - 02.2014
- Worked as a team leader and manage a team of 40 members
- Approving Purchase bill & enter in ERP
- Preparation of MIS, KPI & other reports as per required by management
- Preparation of Monthly Stock Statement & Verification of Physical Stock
- Maintain in-ward and out-ward
- Follow up & control daily absence and over time
- Establish, maintain and promote high standards of customer service.
Operation Executive
Flipkart India Pvt Ltd
04.2011 - 01.2013
- Physical inventory count and daily stock reporting.
- Directly handling a team of 20 pickers for the books category.
- Report of over TAT orders to be processed.
- Space planning for daily incoming and assigning locations.
- Manage the fast-moving SKUs for fast picking in bulk.
- MIS reporting and POC to order fulfillment.
- Preparation of MIS, KPI, and other reports as required by management.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Identified trends and assessed opportunities to improve processes and execution.
Education
MBA - Supply Chain Management
Welingkar Institute of Management
Mumbai06.2023
Batchlor of Arts - undefined
University of Delhi
New Delhi01.2015
Skills
Operational excellence
Certification
2 Month certification course in Logistic Excellence from Safeducate. 2015-01
ACTIVITIES AND HONORS
Fitness Freak and Meditation, Reading books
PERSONAL INFORMATION
- Father’s Name – Late Shankar Lal
- Date of Birth – 15 April 1989
Timeline
Operation Team Lead
Flipkart India Pvt Ltd
09.2018 - Current
Operation Manager
Logistech India Pvt Ltd
10.2017 - 09.2018
Operation Executive
YCH Logistic India Pvt Ltd
10.2015 - 08.2017
Operation Executive
Quickdel Logistic Pvt Ltd
03.2014 - 01.2015
Operation Sr. Executive
Clues Network Pvt Ltd
02.2013 - 02.2014
Operation Executive
Flipkart India Pvt Ltd
04.2011 - 01.2013
Batchlor of Arts - undefined
University of Delhi
MBA - Supply Chain Management
Welingkar Institute of Management