Hi, I’m
Rajesh Kumar
Front Office Executive
Ahmedabad,GJ
Summary
Results-driven professional prepared for this role with strong background in achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.
Overview
1
Language
8
years of professional experience
Work History
RADISSON BLU PLAZA DELHI AIRPORTNew Delhi
Intern
08.2018 - 02.2019
Job overview
- 6 Months Internship in RADISSON BLU PLAZA DELHI AIRPORT in all 4 Core Department.
- Supported event coordination by organizing logistics for meetings and banquets.
- Collaborated with housekeeping teams to ensure room readiness for guests.
- Provided customer service support, addressing guest inquiries.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Novotel AhmedabadAhmedabad
Guest Service Executive
01.2024 - Current
Job overview
- Led strategic initiatives to enhance guest satisfaction and operational efficiency.
- Developed and implemented innovative marketing strategies to increase hotel occupancy rates.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Streamlined communication processes between front-of-house and back-of-house teams for improved service delivery.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Novotel AhmedabadAhmedabad
Guest Service Associate
07.2022 - 01.2024
Job overview
- Assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
- Responded to guest inquiries promptly, providing information about hotel services and local attractions.
- Managed reservations using hotel management software, optimizing room allocations for maximum occupancy.
- Collaborated with housekeeping to maintain cleanliness standards in guest areas, enhancing overall guest satisfaction.
- Handled guest complaints effectively, resolving issues to maintain high customer service levels.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
Education
IHM MUMBAIMumbai, India
B. Sc. In Hospitality & Hotel Administratiom from Hospitality Administration And Management
05-2020
University Overview
- NCHMCT & IGNOU
- GPA: 66.78%
Army Public School, Shankar Vihar, Delhi CanttDelhi, India
Senior Sec. School Certificate from Commerce
01-2016
University Overview
- C.B.S.E.
- GPA: 82.4%
Army Public School, BEG Centre, Roorkee CanttRoorkee, India
Secondary School Certificate
01-2014
University Overview
- C.B.S.E.
- GPA: 8.0 (CGPA)
Skills
Effective communication
Organizational abilities
Team collaboration
Adaptability in diverse settings
Analytical problem-solving
Cooperative teamwork
Rapid learning capacity
Multitasking and planning
Results-driven mindset
Detail-oriented
Interests
Event Management // Numismatics // Travelling
Accomplishments
Highest Upseller
Heartist of the Month
Timeline
Guest Service Executive
Novotel Ahmedabad
01.2024 - Current
Guest Service Associate
Novotel Ahmedabad
07.2022 - 01.2024
Intern
RADISSON BLU PLAZA DELHI AIRPORT
08.2018 - 02.2019
Army Public School, BEG Centre, Roorkee Cantt
Secondary School Certificate
Army Public School, Shankar Vihar, Delhi Cantt
Senior Sec. School Certificate from Commerce
IHM MUMBAI
B. Sc. In Hospitality & Hotel Administratiom from Hospitality Administration And Management