Rajesh Kumar Behera
Service Manager & Analyst
Bangalore,KA
Summary
To give the best out of my learning, knowledge & experience to the esteemed Organization. Career Objective: “To seek a challenging, growth oriented professional career and to add value to the company with my efforts and skills”
Overview
3
3
years of professional experience
Work History
Customer Service and Operations Analyst II
Standard Chartered Bank
Bangalore
01.2023 - Current
- Receives and reviews different bank guarantee for cancellation (Open ended, fixed expiry and UFN etc)
- Very much familiar with MT760, MT767, MT799 , MT769 & MT999
- Handling claim, reduction, Cancellation cores (Customer query regarding guarantee), auto extend, pre expiry, extend or pay etc with stipulated time
- Following credit policy & various rules while handling all kind of transaction.
- Monitoring email box for bank guarantee team, assigning transaction to each individual on a regular basis.
- Preparing SOD and EOD reports.
Trade Desk Manager
ICICI Bank Ltd
Bangalore
11.2020
- Perform and monitor day-to-day processing of Trade Operations functions including matching and settlement of trades in complex markets
- Receives and reviews different bank guarantee like limit backed and FD backed and processed within stipulated time
- Comprehensive knowledge of bank guarantees issuance, amendment and Cancellation
- Familiar with IFN 760, IFN 767,IFN 769 & IFN 799 for bank guarantee
- Receives and reviews different Letter of Credit (LC’s)
- Able to process transactions with minimal reference based on level of knowledge of internal/external regulatory guidelines
- Handles complex customer or business partner inquiries regarding assigned international trade transactions
- Resolves disputes or escalates to appropriate team members for resolution
- Review Commercial Letters of Credit, Standby Letters of Credit, and Document Collections; approve applications and ensure accuracy, completeness and compliance with policies, practices, and regulations
- Interaction and coordination with branches and sales teams for execution of trade transactions
- Engage in open communicate with internal and external customers and vendors where necessary
- Adherence to specific quality of services at all levels and understanding of Compliance, credit, legal and operational risks in handling of trade operations
- Review of Trade processes and suggest and implement timely improvements
- Gained a practical understanding of working in multiple departments like Current Account, trade & forex as well as working in a team.
Education
Post-Graduation Diploma in Banking -
ICICI Manipal Academy
01.2020
Bachelor of Science - Physics
MPC AUTONOMOUS COLLEGE,ODISHA
MAYURBHANJ,ODISHA,INDIA04-2019
Skills
- Bank Trade and I-tracs
- Financial analysis
- Customer service
- Communication skills
- Multitasking skills
- Compliance knowledge
Accomplishments
- I was awarded as PAN India top one Trade Desk Officer in JuIy,2021
- I have issued more than 30 bank guarantees in a month within 3 hrs., which has been appreciated by the higher management as well as the clients
- I have received a number of customer appreciation for smoothly conducting their high level transactions
- Some complex transactions have been done by me which are done for the very first time ever in my region
- I have been appreciated for doing most of the transactions through STP(Straight Through Process)
Languages
- English
- Hindi
- Odia
Disclaimer
Above details are true and correct to the best of my knowledge. If I am given a chance to work in your esteemed organization, I shall discharge my duties to the utmost satisfaction of my coworkers and superiors.
Personal Information
- Date of Birth: 22/04/99
- Nationality: Indian
- Marital Status: Single
- Religion: Hinduism
Applications
- MS-Office
- Finacle CRM
- New Trade System
- IGRS
- Trade Factory
- RC +
Timeline
Customer Service and Operations Analyst II
Standard Chartered Bank
01.2023 - Current
Trade Desk Manager
ICICI Bank Ltd
11.2020
Post-Graduation Diploma in Banking -
ICICI Manipal Academy
Bachelor of Science - Physics
MPC AUTONOMOUS COLLEGE,ODISHA
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