Rajesh Mohan
Travel and Hospitality
Bengaluru
Summary
19 Years of proven success in Travel Industry in domains like Travel management company, Travel and Expense management company and in immigration departments to uphold company vision and deliver dependable operational support. A dedicated employee who accepts Levels of responsibility and consistently delivers exceptional results. Insightful and performance oriented professional with experience of handling mega travel strategies for maximizing efficiency's. Drives large Travel operations while empowering teams to maintain level of dignity. Proficient in servicing critical accounts by leveraging strong relationships within the organization and clients. Team player with problem solving, planning, decision making.
Overview
14
14
years of professional experience
Work History
General Manager of Operations
Ebix Travels Private Limited
01.2022 - Current
- Established standard operating procedures that enhanced employee performance.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Trained, coached and mentored staff to support smooth adoption of newprogram.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Increased employee retention rate by creating professional development programs.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Collaborated with sales teams to develop go-to-market strategies that aligned with consumer needs while driving sustainable growth.
- Supported product launches by coordinating cross-functional teams.
Manager - Travel Operation
Ebix Cash Travels and Holidays Pvt Ltd
01.2019 - Current
- Oversee the daily operations of the travel department, ensuring efficient and effective service delivery.
- Develop and implement strategies to achieve sales targets and business objectives.
- Manage and mentor a team of travel consultants, providing guidance and support.
- Build and maintain relationships with clients, suppliers, and partners.
- Monitor market trends and competitor activities to identify business opportunities.
- Ensure compliance with industry regulations and company policies.
- Handle high-level customer inquiries and resolve complex issues.
- Develop and maintain travel packages, promotions, and marketing initiatives.
- Monitor financial performance and prepare reports for senior management.
- Implement training programs to enhance team skills and knowledge.
Assistant Manager - Travel Operations
YATRA Online Pvt Ltd
09.2017 - 12.2018
- Handling A team size of 35 to 45 both Implant /back office Recruiting and Training staff on in-house products
Team Lead - Curio Technologies ( Travel & Expense Management )
03.2016 - 06.2017
- CURIO Software-as-a-Service (SaaS)-based technology addresses the complete T&E life cycle, from Budget & policy definition to enforcement and online self-booking to automated expense processing and invoice reconciliation.
Sr.Travel Consultant
Uniglobe Air Travel Bureau
09.2010 - 03.2016
- Handling HUAWEITECHONOLGIESINDIAPVTLTD as Implant since Sep 2010, been instrumental in Business Continuity for 5+ years (longest Serving TMC for crop) though it is Shared Business with competitors have continuously achieved in getting Maximum business by providing Best Possible routing with economical cost, excellent customer support, transparency in transactions which results in corporate continuous trust in ATB.
Education
MBA - Travel And Toursim
Hyderabad University
Hyderabad, India 04.2001 -
BBA - Finance
RBANMS
Bangalore 04.2001 -
Skills
Deliver best process in digitalization and automation
Areas of proficiency
- Immigration Management
- Digital Implementation
- Ticketing Expertise
- Vendor Management
- Mice
- Value creation
- Travel management
- Automation
- Cost Control
- Market Trend Analysis
- Expense management
- Foreign exchange management
- Corporate Communication
- Airline Contracting
Personal Information
- Passport Number: Z1762567
- Marital Status: Married
References
REFERENCE WOULD BE GIVEN ON REQUEST
Languages
English
Kannada
Hindi
Tamil
Timeline
General Manager of Operations
Ebix Travels Private Limited
01.2022 - Current
Manager - Travel Operation
Ebix Cash Travels and Holidays Pvt Ltd
01.2019 - Current
Assistant Manager - Travel Operations
YATRA Online Pvt Ltd
09.2017 - 12.2018
Team Lead - Curio Technologies ( Travel & Expense Management )
03.2016 - 06.2017
Sr.Travel Consultant
Uniglobe Air Travel Bureau
09.2010 - 03.2016
MBA - Travel And Toursim
Hyderabad University
04.2001 -
BBA - Finance
RBANMS
04.2001 -
Similar Profiles
Jayachitra Jayachitra null
Manager - International Business Process at Ebix Travels Private LimitedManager - International Business Process at Ebix Travels Private Limited
Dineshkumar A Dineshkumar A null
Systems Analyst at Ebix Technologies Private LimitedSystems Analyst at Ebix Technologies Private Limited
Sandhya DubeySandhya Dubey
Customer Service Associate at Ebix Cash Global Services Private LimitedCustomer Service Associate at Ebix Cash Global Services Private Limited
KIRAN KKIRAN K
Quality Control at Daffy Healthcare PVT LTDQuality Control at Daffy Healthcare PVT LTD
Sugandha RajSugandha Raj
Product Owner at Publicis SapientProduct Owner at Publicis Sapient