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Experienced IT Service Delivery Manager with 13 years of experience and a demonstrated track record of leadership, problem-solving, and relationship management in the IT Services sector. Highly skilled in SLA management, vendor and supplier relationships, and cross-functional collaboration. Proven successes include leading teams to achieve high customer satisfaction, resolving complex issues, and driving process improvement with quantifiable results. Committed to delivering exceptional service and exceeding SLA targets. Passionate about contributing to customer success and utilizing technical expertise to drive business outcomes.

Senior Project Manager with 10+ years of experience leading complex, cross-functional digital and product initiatives from inception through delivery. Proven success coordinating global teams, driving operational excellence, and delivering high-quality products on time and within budget. Skilled in project planning, process optimization, risk mitigation, and stakeholder communication. Adept at organizing multifaceted workflows across engineering, product, creative, and technical teams. Known for synthesizing complex information, structuring ambiguity, and independently managing high-visibility programs using collaborative platforms including Jira, Workfront, and Microsoft 365.

▪ With over 15 years of Information Technology (IT) experience, have held diverse positions such as Scrum Master, Project Manager, Delivery Lead, and Senior Business Analyst
▪ Have a track record of delivering customized solutions to clients and possess the capability to work independently and collaboratively within cross-functional teams
▪ SAFe 4 and SAFe 5 Certified Advanced Scrum Master
▪ Insider Threat Awareness Certified
▪ AHIP Certified: Professional, Health insurance Advanced Studies, PHIAS
▪ Proficient in all Agile Ceremonies including Program Increment (PI) planning and execution
▪ Highly skilled at facilitating all Agile ceremonies, including Backlog Review, Sprint Planning and Review, Daily Stand-up, and Sprint Retrospective
▪ Skilled at coaching and leading both the Agile team and the business in adopting Agile practices and best principles
▪ Experienced in facilitating the Agile team's success by removing impediments and providing support as needed
▪ Experienced in coaching Agile teams in defining Epics, Features, and User Stories
▪ Highly skilled in recognizing gaps within IT processes and effectively addressing and resolving them with the team
▪ Experienced in assisting the Product Owner in efficiently managing the backlog and optimizing business value
▪ Proficient in project planning and monitoring project management progress
▪ Skilled in Production Support Management, adept at resolving incidents and implementing enhancements.
▪ Highly skilled in the creation of Operational Plans and adept at providing comprehensive assistance and support throughout both the implementation phase and the post-implementation period
▪ In-depth expertise in the Software Development Live Cycle (SDLC), encompassing development, system testing, and quality control methodologies, including both Waterfall and Agile approaches.
▪ Experienced in providing support and assistance for Organizational Change Management
▪ A systematic, methodical, and resourceful problem-solving approach, involving the identification and documentation of root causes and corrective actions
▪ Capable of communicating effectively while possessing a deep understanding of the company's operations and business requirements, enabling productive interactions with senior executives, project stakeholders, program owners, and the steering committee
▪ Focused and geared towards leading the team in delivering results, adding value, and satisfying customers

Highly motivated and outcome-focused Business and ICT Engagement Project Professional, with a humanistic and intuitive approach to project management. Possesses extensive experience in navigating complex stakeholder landscapes across diverse industries, including health, telecommunications, and banking, ensuring effective collaboration and transparent communication throughout the project lifecycle. Demonstrates a proven ability to lead cross-functional teams and implement innovative solutions, leveraging a comprehensive understanding of industry-compliant methodologies such as PMBOK (AIM), PMI, and Prince2Agile. Maintains a track record of successfully managing projects from inception to completion while fostering stakeholder confidence through clear reporting and targeted outcomes.

Leveraged extensive experience to enhance profitability and maintain compliance with OSHA safety regulations while delivering projects efficiently.

Rajesh Mundada

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Senior Project Manager

Senior Site Engineer

Senior Site Engineer

Site Engineer

Site Engineer

Trainee Engineer

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B. E. - Civil

HSC -

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Senior Project Manager

Senior Site Engineer

Senior Site Engineer

Site Engineer

Site Engineer

Trainee Engineer

B. E. - Civil

HSC -

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