Rajesh Praharaj

Seasoned Production & DevOps Support Specialist with over 3+ years in the tech industry. Adept in UNIX, LINUX, SQL, PL/SQL, and Shell Scripting. Skilled in SSL, patching, migrations, and cloud technologies, with a strong foundation in the banking and telecom sectors. Proven ability to lead deployments, manage critical operations, and drive improvements. Problem-solving acumen and teamwork in a dynamic environment. Extensive knowledge and experience in Production Support, troubleshooting hardware/software issues, providing Help Desk support, and delivering excellent customer service. Proficient in managing user accounts and implementing/maintaining network systems. Well-versed in network troubleshooting, basic configuration, and hardware/software issue resolution. Hands-on experience in KPI Reporting & patching activities. Familiarity with ticketing tools like JIRA, BMC REMEDY & SERVICENOW, as well as monitoring tools like ITRS GENEOS, SPLUNK & GRAFANA. Efficiently handles priority incidents without breaching SLAs. Effective at coordinating with stakeholders for issue resolution according to business rules. Knowledgeable about Incident, Problem, Change & Release management. Well-versed in the banking & payment domain. Exposure to ITIL process operations & ITSM processes. Ability to interact with clients and host bridges effectively. Excellent communication and presentation skills.

• Splunk
• Load Balancer
• Service Tester
• Managed File Transfer
• Cloud flare
• Bit bucket
• Jules
• Jenkins
• PowerShell
• Informatica

• Gender: Male
• Nationality: Indian
• Marital Status: Single

EWALLET & GLPS Application, JPMorgan Chase Bank, Global Environment & Infrastructure Support Engineer, DEC 2021 to JUN 2024, Pune, India, SQL Server, Unix, Apache Kafka, CI/CD Pipeline, Cassandra DB, RSAM, Spearheaded the Wallet program, delivering a cutting-edge integrated cash management solution tailored for the eCommerce marketplace, enhancing client financial operations., Engineered a robust virtual account system for eCommerce clients, streamlining transaction recording and optimizing payment processes to sellers., Implemented a highly scalable Wallet solution, ensuring 24/7/365 availability for a seamless payment experience for both clients and their sellers., Contributed to a top-tier Investment Bank's CIB project, leveraging skills in a dynamic global team environment., Managed SSL certificate renewals across all lower environments, bolstering system security and trust., Executed data migration from production to lower environments, ensuring data integrity and consistency., Coordinated service deployments in lower environments using the RO tool, enhancing operational efficiency., Conducted comprehensive pre-testing checks, verifying service availability to support team activities., Performed daily health assessments of Linux application servers across various environments, maintaining system reliability., Led ticket and incident management processes, improving response times and resolution rates., Escalated Level 3 issues to the Application Development (AD) team, facilitating swift problem-solving., Installed new services in lower environments, expanding testing capabilities and supporting continuous improvement., Guaranteed optimal testing environment availability, minimizing downtime and accelerating user access., Conducted Root Cause Analysis (RCA) to identify and resolve underlying system issues, preventing future disruptions., Managed CPU, hardware, and disk resources, ensuring system performance and scalability., Monitored logs and reported errors to the AD Team, contributing to a proactive maintenance culture., Directed data migration from Oracle DB to Oracle Cloud DB, embracing cloud technologies for enhanced performance., Oversaw horizontal scaling of services, ensuring system resilience and capacity to meet fluctuating demands.