Rajesh Pushkaran

• Global Policy Harmonization: Directed the review, mapping, and alignment of Webhelp’s global and India-specific processes and policies in collaboration with Concentrix India, ensuring operational consistency, regulatory compliance, and seamless integration across regions.
• Change Management & Systems Integration: Spearheaded the implementation of global HR systems (Ramco, Workday, Concentrix Exit Tool) through phased data migration strategies, ensuring seamless integration and compliance.
• Policy change communication: via clear policy communication and training frameworks to standardize processes enforcement.
• Data Migration & Compliance: Audited existing HR records to classify outdated or redundant documents for removal during the live transition, while creating a structured archive for formal handover.
• Change Management : Led change management initiatives for the successful migration of HR data to the new Workday HRIS, ensuring a seamless transition and integration of the complete employee repository.
• Ensure accurate and seamless data migrations, while conducting timely audits, ensuring error-free transitions, and efficient project closure.
• Global HRSSC Transition : Coordinated knowledge sharing and process alignment with regional HRSSC teams to ensure smooth adoption of standard procedures, supporting consistent operations and clear responsibilities across regions.

• Service Delivery Management UK HRSSC : Implemented Global HRSSC for UK Cluster, Train employees on HRIS System, Employee data management into HRIS System Ensure timely and accurate delivery of HR services to all customers. Monitor service level agreements to ensure service quality and efficiency.

• Audit of Existing Records: Conducted an audit of existing HR records to identify outdated or unnecessary documents, streamlining the records management process and improving efficiency. Create an RCA and kicked off employee personal file digitization and new employee digital record creation.

• Digital Records Migration: Led a project to migrate physical employee records to a digital format, resulting in a 100% reduction in physical storage space and improved access to information.

• Records Retention Policy Development: Developed and implemented a comprehensive records retention policy, ensuring compliance with legal requirements and reducing the risk of data breaches.

• HRIS Systems Management: Oversee and maintenance of HR information systems ( Cascade ). Collaborate with Cascade Team to optimize system functionality. Ensure SOP are compliant with DPDP, GDPR, POPI Act.

• Reporting and Analytics: Develop and maintain reports and dashboards to track key HR metrics and performance indicators related to shared services operations, India HR Operations, Attrition & Leadership HR Dashboards.

• HR Audit Governance Management: Regular audits, inspections, and reporting are essential to verify ongoing compliance and correct any issues promptly. Audit management (ISO, labor and statutory audits for India) Campaigns Audit for UK & SA monthly / Quarterly / Yearly is being taken care by our team.

• Managing Employee life cycle for 4 circles out of 16 including New Joiners Onboarding, life cycle query handling & sending Payroll inputs along with producing team weekly and monthly MIS

• Deploying countries with new HR module of ASK HR online, ASK HR help Line
• Scoping 15000+ employee, 21 countries, 13 clusters, 4 Zones (UK, US, Middle east, Asia Pacific)

• 5 years association support to bought head count of 700 to 15000+ employees in India
• I was responsible for Managing India Employees Hiring, onboarding, Enabling HRSS for timely closing employee life journey queries, Manage Payroll and Exit management for employees along with producing team weekly and monthly MIS

• First Job into HR, able to handle 10,000+ employees database in People Soft
• Along with handling Employee life cycle hire to retire along with vendor management