Rajesh Ramankutty

• Have 7+ Years Hands-on experience in Atlassian Products
• worked in Atlassian Products such as Jira Core, Jira Software, Jira Service Management, Confluence, Bit Bucket, In both Cloud and Server Versions.
• Done Server to Cloud Migrations, On-Premise Jira to AWS, Google Cloud Migrations, Upgraded Multiple Clients Jira and Confluence Servers, Created Complex Workflows, Screens, Permissions,
• Have worked with the JIRA Marketplace plugin's like (Issue Sync, Arsenale Dataplane, Structure for JIRA, Script Runner, Smart Attachment, Tempo Timesheet, Workflow essential, workflow toolbox, Table grid plugin, Rich Filter, X-Ray, Portfolio, Big Picture, Refined theme for confluence, Comala Document Management, Tally Asset Manager, eazyBI)
• Handled Projects of Clients such as Western Digital, Casemate, Mckinsol, and Qatar national bank implementing end to end Atlassian Services, The Group, Almeera, ooredoo.
• Worked in Testing of Atlassian Marketplace Apps for Multiple Clients
• Atlassian Cloud/SaaS Migration: Expertise in managing end-to-end migration of Atlassian products to the cloud, optimizing for performance and security.
• Jira Data Center to Cloud Transition: Deep knowledge of both environments, successfully transitioning complex setups involving workflows, automation, and integrations.
• Security & Compliance: Developed secure migration strategies while adhering to industry-specific regulations.
• System Integration: Integrated Atlassian tools with external platforms (Gitlab, Github, Jenkins) to improve cross-system communication and project visibility. .
• Implemented and configured Jira Service Management to support ITSM processes including Incident, Change, and Service Request Management.
• Integrated JSM with Jira Software and Confluence for seamless cross-team collaboration and knowledge management.
• Designed and deployed customer portals, SLAs, queues, and automation rules to streamline service desk operations.
• Managed user roles, permissions, and asset management (CMDB) using Insight for better visibility and control over IT infrastructure.

• ACP - 620 Atlassian Cloud Project Administrator
• ACP - 600 Atlassian Server Project Administrator
• ACP- 100 Atlassian Jira Administrator For Server & Data Center

Title : Jira Cloud Implementation

Client : Ministry of Education

Domain : Atlassian Cloud

Project Type :  External Project

Team Size : 2000

Users Role :  Jira Consultant

Products Used : Jira Software, Jira Service Management, Confluence

Period : Jan 2025 - march 2025

Description:

• I have implemented Jira cloud system for MOE client to use it for Agile best pratice in Software development project they have been used for Both development and testing.
• Integrated JSM with Jira Software and Confluence for seamless cross-team collaboration and knowledge management.
• Customized request types, approval workflows, and notifications to match Dukhan Bank’s internal IT support needs.
• Managed user roles, permissions, and asset management (CMDB) using Insight for better visibility and control over IT infrastructure.

Title : Jira Migration from Server to Data Center
Client : The Group
Domain : Jira Data Center
Project Type : External Project
Team Size : 1000 Users
Role : Consultant
Period : Feb 2023 to June 2023

Title : Jira Cloud Support
Client : Dukhan Bank
Domain : Atlassian Cloud, Jira Product Dicovery, Jira Software
Project Type :  External Project
Team Size : 3000 Users
Role :  Jira Consultant
Period : Jan 2024 - march 2024

Descitpiton:

Implemented Jira Software and Jira Product Discovery at Dukhan Bank to streamline project management and product ideation processes. Successfully configured workflows, custom fields, and integrations to align with the bank’s operational and strategic goals.

Title : Jira Cloud Implementation 

Client : Almeera

 Domain : Atlassian Cloud 

Project Type :  External Project 

Team Size : 1000

Users Role :  Jira Consultant

Products Used : Jira Software, Jira Service Management, Confluence

 Period : Jan 2023 - march 2023

Description: 

I have implemented Jira cloud system for Almeera client to use it for Agile best pratice in Software development project they have been used for Both development and testing.