Rajesh Ranjan

Senior Product Manager, ServiceNow - ITSM

• Owned the product roadmap for Change Management within ServiceNow ITSM.
• Conducted thorough market research and user analysis to identify customer needs and pain points.
• Defined product vision, strategy, and user stories, ensuring alignment with business objectives.
• Collaborated with cross-functional teams (engineering, quality, process, governance) to deliver successful product releases.
• Managed product lifecycle through rigorous testing and quality assurance procedures.
• Tracked key performance indicators (KPIs) and analyzed user data to measure product success and drive continuous improvement.
• Improved customer satisfaction by 80%

• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
• Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.

• Optimized test coverage with comprehensive test plans and risk-based testing approaches.
• Contributed to continuous improvement initiatives within the organization, fostering a culture of innovation and adaptability.
• Served as a subject matter expert in test automation methodologies within the company, providing guidance for other teams seeking expertise in this area.
• Ensured timely delivery of high-quality software products by closely monitoring project milestones and deadlines.

• Worked on product functional documentation, product quality assurance and automation using Selenium and Core Java
• Streamlined testing processes for increased efficiency and reduced project turnaround time.
• Evaluated third-party testing tools and made recommendations for strategic investments that improved overall team capabilities.

• Worked on various manual & automation projects to develop and execute test cases.