Vallikkannu Pitchappan
Technical Support Lead
Riyadh
Summary
Performance-driven IT Professional with 17 years of experience aligning systems with business requirements, policies and regulatory requirements with expertise in E2E Automation, ITIL Concepts, Infrastructure, Application and Technology Support, Environment Controls, Resiliency Practices , Leadership and People management skills. Flexible and versatile technologist to adapt to any new environment and work on projects. Highly Independent and self-motivated. Fast, Keen, and curious learner. Experience includes leading projects at scale multi-geographic teams and demonstrating success in building high-performing teams that deliver best-in-class solutions by sharing a good rapport with the clients and interface partners.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Technology Support Lead, Vice President
JP Morgan Services Private Limited
Bangalore
6 2012 - Current
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Expertise in Production Environment Support for multiple critical applications which include 300+ Prod/DR Servers in various Platforms
- Lead Dashboard and monitoring setup from Scratch for multiple applications and setup Pro-active monitoring in multiple aspects
- Perform Sustained Resiliency Events, Disaster Recovery Exercises, High Availability Tests and automate
- Proved Expertise in Change, Incident and Problem Management coordinating with Multiple Teams based on different Geographic locations
- Setup Automated Ready for Business Checks and communicate the same to Senior Management every Start Of Day
- Renew Certificates in a timely fashion, setup Corresponding Alerts
- Active Part of Interview Panel for recruitment drives for Production Support profiles.
Build and Release Manager, Senior Technical Associate
JP Morgan Services Private Limited
Mumbai
06.2012 - 03.2019
- Responsible for daily build and deployments on various environments from non-prod to prod for multiple applications
- Analyze and fix build/deployment issues, environmental issues, infra support for 10+ critical applications that includes150+ servers
- Led Migration activities for Applications w.r.t version control platforms, Operating Systems, Datacenters
- Define and govern deployment processes and Standard Operating Procedures (SOPs) across applications
- Build CI/CD Pipelines and Automated deployments across all environments using shell scripting, ARM, Jenkins, AIM, and Autopilot for various applications.
- Maximized performance by monitoring daily activities and mentoring team members.
Configuration Manager and Production Support Analyst, Senior Technical Associate
Tech Mahindra
Mumbai
06.2007 - 06.2012
- Build CI/CD Pipelines for Multiple Flow Modules
- Production Environment Support for Flow Components that includes 50+ servers
- Led migration of environments from Solaris to Linux servers
- Led MQ configurations based on application requirements and Trouble shooting issues related to MQs
- Provide second-line support for FlowStream application that includes handling faults raised by users and carrying out various proactive maintenance activities, to minimize fault levels
- Liaison with SMC’s and help desk to determine nature of fault and fault resolution
- Application Support for Flow Components and resolve BT Client Queries w.r.t FLOW Broadband.
Education
Masters in Software Engineering (M.S) -
BITS Pilani
Rajasthan, India 03.2008 - 03.2012
Bachelors in Science (B.Sc Physics) -
Vellalar College For Women
Tamilnadu, India 06.2004 - 05.2007
Skills
Operating System: Sun Solaris, Windows, Red Hat Linux
Schedulers: Crontab, AutoSys, Control M
Monitoring Tools: ITRS Geneos, Splunk, Dynatrace, Grafana, Datadog
Version Control Tools: Bit Bucket, GIT, Subversion (SVN)
Database: Oracle, GOS
Change Management tools: ITSM, HPSM, ServiceNow
Process: Build Mgmt, Release Management, Problem Mgmt, Change Mgmt, Incident Mgmt, Sustained Resiliency, Disaster Recovery, High Availability Exercises, Environment Controls
Cloud Platforms: Gaia (JP Morgan Internal Cloud Platform), AWS
Scripting: Unix Shell Scripting, Batch Programming, Basic Python Programming
CI Tools: Ant, Maven, Ansible, Spinaker, Jenkins, Hudson, Jules, (JP Morgan specific-ARM, AIM, Autopilot)
Messaging systems: IBM Websphere MQ V6, IBM Websphere MQ V7, JMS, Kafka
Other Hot Technical skills: Dockers, Kubernetes
Soft Skills: Team Leadership,Strategic Planning,Complex Problem-Solving,Decision-Making,Industry Best Practices,Documentation And Reporting,Performance monitoring,Process Improvement,Results-Driven,Risk Management,Training and mentoring, Recruiting and Hiring
Accomplishments
- Actively Leading large global teams with strategic mind-set to solve complex Production problems by co-ordinating with multiple Interface Partners and Vendor teams
- Being a high Performance Team Player Ensured efficiency and delivered game changers.
- Bringing people together to achieve impossible goals and building strong relationships with a positive outlook towards change
- Deep engineering expertise in development, automation, CI/CD and SRE
- Track record in delivering engineering outcomes and production support for modern and legacy development using Agile methodologies
- Promoted innovative culture and lead continuous improvement by automation and infrastructure savings which has helped reduce millions of dollars across all the teams and groups
- Best Performance Award in multiple Projects
- Passionately led Philanthropy exercises
Timeline
Build and Release Manager, Senior Technical Associate
JP Morgan Services Private Limited
06.2012 - 03.2019
Masters in Software Engineering (M.S) -
BITS Pilani
03.2008 - 03.2012
Configuration Manager and Production Support Analyst, Senior Technical Associate
Tech Mahindra
06.2007 - 06.2012
Bachelors in Science (B.Sc Physics) -
Vellalar College For Women
06.2004 - 05.2007
Technology Support Lead, Vice President
JP Morgan Services Private Limited
6 2012 - Current
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