Rajesh Rawat
Delhi
Overview
6
6
years of professional experience
Work History
F&B Team Leader
Pride Plaza Hotel Aireocity
09.2022 - Current
- Consulted with managers to organize special events and promotions
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
ITC Welcome Dwarka
- Worked as bartender in Shanghai bar and Pavillion bar
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Developed new signature cocktails to support bar marketing brand and increase profits.
Guest Service Associate
Radisson Blu Plaza
08.2018 - 08.2020
- Served high customer volumes during special events, nights, and weekends
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property
- Delivered messages, mail and packages left for guests to hotel rooms
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 100%.
Education
B.sc - Tourism & Hospitality Management
Madhurai Kamraj University
01.2018
12th - undefined
05.2015
10th - undefined
05.2013
Skills
- COMPUTER PROFICIENCY
- Basic Knowledge of Computers, Internet & Email Proficiency
- Verbal and written communication
- Team Building
- Classic cocktails Menu memorization
- Responsible alcohol service
- Liquor, beer and wine knowledge
- Ordering bar supplies
- Hospitality service expertise
- Beverage preparation
- Ordering procedures
- Software: Micros, IDS, OPERA
- Languages: English (Bilingual or Proficient), Hindi (Bilingual or Proficient)
Timeline
F&B Team Leader
Pride Plaza Hotel Aireocity
09.2022 - Current
Guest Service Associate
Radisson Blu Plaza
08.2018 - 08.2020
Bartender
ITC Welcome Dwarka
B.sc - Tourism & Hospitality Management
Madhurai Kamraj University
12th - undefined
10th - undefined
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