Rajesh Shetty

Management Information System:

• Ø Reporting: Prepare attendance, shift plans, performance, productivity, break schedule, late login and RnR reports (Daily/Weekly/Monthly/Quarterly/Yearly).
• Ø Calculation: Night shift allowance, Bonus, incentive, Overtime for FTE (Full time employees) and get this approved from management and finance team.
• Ø Workforce Management: Handle capacity and hiring plans, forecast volumes/AHT/shrinkage, manage staffing modules, rosters, seat plans for hybrid employees.
• Ø Operations Support: Provide data analysis, recommendations for AHT/shrinkage improvement, staffing view for budgets, and ensure compliance with Business partners SLA (Service level agreement).
• Ø Performance Monitoring: Track service levels, quality, productivity, hourly/EOD updates, and ensure maximum utilization of resources.
• Ø Client & Ops Coordination: Conduct Daily performance dialogue, weekly, monthly, calls with operations/Business partners, share performance updates, plan ramp-ups/downs of process, and keep stakeholders informed on results.
• Ø Process Management: Allocate daily work, monitor TAT, reconcile processed work, resolve queries, ensure quality checks, and handle escalation emails from business partners.
• Ø Training & Transition: Provide MIS/workforce overview to new hires, support transition of processes across regions (US, Canada, Europe, Australia, Middle East, Asia).
• Ø Continuous Improvement: Identify performance gaps, and support operations with recommendations and data analysis.

Export, Import & Gateway Operations:

• Ø Export & Import Operations: Managed end-to-end documentation & processing (Ocean, Air, Road) including bookings, consolidations, security filings (AMS, ISF, ACI, ACAS, etc.), and customs clearance.
• Ø Stakeholder Coordination: Coordinated with carriers, airlines, vendors, truckers, and customs brokers to ensure smooth shipment flow.
• Ø Documentation & Compliance: Prepared and validated Master/House Bills, invoices, VGM, customs declarations, ensuring adherence to service level agreements.
• Ø Financial & Capacity Management: Oversaw capacity planning, job costing, revenue posting, billing, and credit notes for local and international accounts.
• Ø Tracking & Monitoring: Handled cargo tracking, milestone updates, pre-alerts, arrival notices, and proof of delivery across multiple regions.
• Ø Gateway Processing: Validated consol shipments, applied tariffs, managed cost & revenue auto-rating, and handled intercompany billing.
• Ø Tariff & Profitability Management: Maintained client tariffs, contracts, and rates; monitored profitability (WIP, accruals); ensured compliance with regulatory filings.
• Ø Transition & Global Coordination: Supported transitions and resolved operational irregularities with global partners (US, Canda, Europe, Australia, Middle East, Asia).

• Billing Process for British Gas Business Customers

• Opening Demat and trading account for retail customers