Open To Work
Rajesh Ojha
Bangalore
Summary
Accomplished hospitality leader with 14 years of experience in Rooms Division Management for luxury and pre-opening hotels. Streamlined front office and housekeeping operations, led successful pre-opening launches, and enhanced guest satisfaction. Cultivated high-performing teams and resolved operational challenges through effective problem-solving and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Front Office Manager
Radisson Blu Atria- Bengaluru
07.2024 - Current
- Coordinated housekeeping operations to ensure efficient daily schedules and maintain service standards.
- Prioritized guest satisfaction for brand target customers, implementing feedback to enhance service delivery.
- Strived to achieve optimal operating results while delivering guest satisfaction.
- Addressed and resolved guest complaints to improve overall satisfaction and foster positive experiences.
- Addressed and resolved guest complaints to ensure satisfaction.
- Emphasized innovative methods to enhance guest satisfaction outcomes.
- Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction.
- Implemented cost-saving strategies to reduce expenses.
- Facilitated smooth operations with HR and front-line management.
- Supported Radisson Rewards targets.
- Worked towards achieving Radisson Rewards program objectives.
- Optimized OTA commissions.
- Monitored and improved online travel agency score metrics.
- Helped with OTA score management.
- Providing strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations.
- Set expectations, guided team members, and managed processes to ensure accountability for timelines and activities&L Understanding.
- Established expectations, led team members, and managed processes to ensure accountability for activities and timelines.
- Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results.
- Established expectations, led team members, and managed processes to ensure accountability for activities and timelines.
Front Office Manager
Wow Crest IHCL SeleQtions
09.2023 - 06.2024
- Achieved optimum operating results by enhancing guest service standards.
- Focused on guest satisfaction for target customers as a primary objective.
- Implemented innovative strategies that significantly improved guest satisfaction outcomes.
- Analyzed and resolved guest complaints to enhance overall experience.
- Streamlined operations through collaboration with HR and front-line staff to enhance efficiency.
- Established clear expectations, managed processes, and held team accountable for tasks and timelines.
- Delivered strong functional expertise and entrepreneurial leadership to enhance business operations.
Asst. FOM
Vivanta Navi Mumbai
02.2022 - 08.2023
- Assured processes to deliver smooth guest experiences.
- Ensuring achieving financial targets set by the organization.
- Achieved guest satisfaction targets established by management.
- Handled complaints, analyzed feedback, and coordinated with sub-departments.
- Handling department cost.
- Inventory management.
- Collaborated with HR and front-line teams to enhance operational efficiency.
- Employee Satisfaction and training.
- Assisted with pre-opening tasks to prepare facility for operations.
Duty Manager (Acting FOM)
Taj Chia Kutir Resort & Spa Darjeeling
11.2020 - 01.2022
- Exceeded guest satisfaction targets set by management.
- Achieved financial targets established by the organization.
- Facilitated smooth guest movement to enhance overall comfort.
- Ensuring departmental process to smoothen guest operations.
- Complaint handling and analysis.
- Coordination with sub department.
- Inventory management.
- Employee Satisfaction and training.
- Assisted in pre-opening tasks to ensure a smooth launch of operations.
Duty Manager
Taj City Centre Gurugram
12.2017 - 10.2020
- Achieved recognition as a winner in the Managing Director club for guest satisfaction.
- Addressed guest concerns promptly to enhance satisfaction.
- Conducted employee training to boost satisfaction and performance.
- Streamlined operations between HR and frontline staff.
- Certified Departmental Trainer.
- Completed Form C accurately to ensure compliance.
Duty Manager
Vivanta Hyderabad Begumpet
Hyderabad
03.2016 - 11.2017
- Assessed guest satisfaction metrics to identify areas for improvement.
- Assuring the Error Free KPI.
- Resolved conflicts to foster a collaborative team environment.
- Analyzed complaints to identify trends and inform service improvements.
- Skill Training for Colleagues.
- Resolved conflicts between team members to maintain a positive work environment.
- Developed training programs to meet employee skill development needs.
Team Leader
Taj Vivanta Whitefield
Bangalore
04.2014 - 03.2016
- Achieved target GSTS 70 through collaboration with team members.
- Conducted training sessions for all subsections.
- Maintained optimal condition of all vehicles.
- Training for Architectural Tour & Beyond story.
- Conducted Diversey audit to ensure compliance standards.
Front Office Associate
Taj Vivanta Whitefield
Bangalore
10.2011 - 03.2014
- Oversaw overall arrival experience, consistently exceeding guest satisfaction expectations.
- Leveraged hotel resources to enhance guest satisfaction and optimize revenue generation.
- Developed and implemented training programs for colleagues to improve service quality.
- Ensured daily accuracy in audit reports.
- Continuously developing the hotels brand.
Education
High School Diploma -
Institute of Hospitality
Bangalore01-2025
Bachelor of Science - Kolkata
Scott Hotel Management Institute
Kolkata01.2011
High School Diploma -
ITC Sonar Kolkata
KolkataKolkata
West Bengal -
West Bengal Board of Higher Secondary Education
West Bengal01.2008
Kolkata -
West Bengal Board of Secondary Education
Kolkata01.2006
Skills
- Guest relations management
- Staff training
- Staff development and training
- Crisis management
- Team collaboration
- Customer retention
- Sales strategy development
- Demand creation and fulfillment
- Brand marketing
- Cost optimization
- Workflow coordination
- Problem solving
- Time management
- Goal-oriented leadership
- Employee motivation
- Adaptability
- Feedback acceptance
Accomplishments
Manager of the Month – 2017, Vivanta Begumpet. • Inspiration of the Month, June 2016. • Certificate of Supervision in the Hospitality Industry, American Hotels & Lodging Educational Institute. • M.D. Level in Taj Star Recognition Program, 2016. • An achievement in (Named) Coyle Audit, 2013. • Letter of Appreciation in Industrial Training. • Chosen for Idea Champion in 2012. • Area Lead for Loyalty Conversion. • Brand Champion for Unit. • Forecasting pre-opening hotel revenue and AD.
Skills Strength
- Certified Departmental Trainer.
- Time Management.
- Self Confidence.
- Teamwork.
- Flexibility & Adaptability.
- Accepting Constructive Feedback.
- Problem Solving.
- Sales.
- Ability to create demand and fulfill the same with the available resource.
- Retaining customer and increasing the revenue and loyalty of the customer for the company.
- Marketing of the brand with the USP of the company.
Career Statement
With over 14 years of experience in the hospitality industry, I specialize in Rooms Division management across luxury, business, and pre-opening hotel environments. My passion lies in delivering exceptional guest experiences, driving operational excellence, and building motivated, high-performing teams. I bring an entrepreneurial mindset to every project — from optimizing front office and housekeeping operations to leading successful pre-opening launches. Known for my focus on service quality, efficiency, and guest satisfaction, I strive to create lasting value for both guests and the organization. I believe that true hospitality is about people, and I’m committed to fostering a culture that inspires excellence, innovation, and genuine care.
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
Marathi
Elementary (A2)
A2
Punjabi
Intermediate (B1)
B1
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteHybridRemoteSalary Range
₹120000/yr - ₹200000/yrTimeline
Front Office Manager
Radisson Blu Atria- Bengaluru
07.2024 - Current
Front Office Manager
Wow Crest IHCL SeleQtions
09.2023 - 06.2024
Asst. FOM
Vivanta Navi Mumbai
02.2022 - 08.2023
Duty Manager (Acting FOM)
Taj Chia Kutir Resort & Spa Darjeeling
11.2020 - 01.2022
Duty Manager
Taj City Centre Gurugram
12.2017 - 10.2020
Duty Manager
Vivanta Hyderabad Begumpet
03.2016 - 11.2017
Team Leader
Taj Vivanta Whitefield
04.2014 - 03.2016
Front Office Associate
Taj Vivanta Whitefield
10.2011 - 03.2014
High School Diploma -
Institute of Hospitality
Bachelor of Science - Kolkata
Scott Hotel Management Institute
High School Diploma -
ITC Sonar Kolkata
West Bengal -
West Bengal Board of Higher Secondary Education
Kolkata -
West Bengal Board of Secondary Education