Rajeswari Swarna
Hyderabad
Summary
Skilled in identifying user needs and executing impactful solutions, demonstrating strong commitment to enhancing customer experience and driving productivity through a customer-centric approach that optimizes performance and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support Advisor-Established Agent
Flutter Entertainment India LLP
Hyderabad
10.2023 - Current
- Working as a customer support advisor—an established agent for the brand, Sky Betting and Gaming.
- Providing information about products and services, addressing complaints, and troubleshooting technical issues.
- Delivering expert solutions for bet settlements, gaming, and network issues.
- Providing technical advice, live verification, and support through various channels, including email and chat.
- Resolving customer issues, ensuring safe product usage through Safer Gambling Tools, and support.
- Supported colleagues on the floor with process knowledge and query resolution. Excelled at promptly addressing customer queries.
Education
Master Of Science -
Bhavans Vivekananda College
Sainikpuri01.2022
Bachelor Of Science -
Bhavans Vivekananda College
Sainikpuri01.2020
Skills
- MS Office
- Excel
- PowerPoint
- Word
- HTML
Certification
01/01/22, Certification in NPTEL from Cloud Computing
Languages
- English
- Hindi
- Telugu
Projects
Resume builder online, PHP and MySQL The project's primary goal is to create a résumé for someone who must complete the portal-generated questionnaire. A unique resume can be produced by the system. The online resume builder's objective is to give students a means of creating resumes that meet their needs. According to the company's requirements, the final resume is sent out in a highly professional manner, and the candidate can download the resume in the file format of their choice.
Disclaimer
I hereby declare that the above details furnished are correct and complete to the best of knowledge and belief.
Timeline
Customer Support Advisor-Established Agent
Flutter Entertainment India LLP
10.2023 - Current
Master Of Science -
Bhavans Vivekananda College
Bachelor Of Science -
Bhavans Vivekananda College
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