RAJKUMAR HARSOOR

Results-oriented professional with 17+ years of experience in Trade Operations, Trade Processing, Process Improvements, Client and Agent Transition, and Client On-boarding. Currently working as a Business Analyst for Custody - Trade Operations Process with JP Morgan Services India Private Limited, with prior experience in the UK. Expertise in Operations Management, Customer Service, and achieving Service Level Agreements within tight deadlines. Skilled in developing client relationships through regular interactions and mapping business requirements for system enhancements. Proficient in analyzing, developing, and implementing Strategic Business Plans and Policies for organizational growth. Strong in tracking flaws and improving day-to-day operations. Motivated team player with excellent administrative aptitude and ability to handle multiple functions in high-pressure environments.

• CREDIT SUISSE SERVICES AG, PUNE BRANCH, Pune, Maharashtra, 01/2022, Present, Business Analyst – IB Operations Technology, Perform process analysis, testing, documentation and other development support activities for post trade, settlement, pre-matching, clearing and confirmation systems., Participate in system development activities including collecting business requirements from user divisions, estimating resources requirements, coordinate with other application teams on activities with common systems impacts, supervise and review deliverables., To play a key role in exception management associated with mandatory market changes. Conducing exception analysis to identify trends and participate in enhancements to reduce exceptions., Coordinate with other IT teams and business users on testing and implementation activities., Support other ad-hoc development and support tasks as required., Liaise closely with both internal clients and present proposals and translate client requirements into highly specified project briefs., Work closely with programmers, developers, testers, and other end users to ensure technical compatibility and user satisfaction.
• JP MORGAN SERVICES INDIA PRIVATE LIMITED, Bangalore, Karnataka, 03/2008, 01/2022, Business Analyst for CIB - Technology, Supporting swift standard release and preparing BRD’s to implement the changes as required and supporting technology teams to implement the required changes., Liasioning with product support team and understanding the new products launched in the market and support in upgrading of systems to support new product., Liasioning with network team to understand the new changes in the market environment and implement the changes as required in the systems., Supporting client swift message testing and provide sign off for new clients on-boarding to JP Morgan systems., Analyze client’s swift messages and advise clients on correct swift formats in order to achieve 100% STEP in live environment., Support all client & agent transitions by making necessary static data changes in custody systems., Providing level 1 support to technology teams in resolving queries raised by processing teams on production issues conquest tickets., Supporting post implementation verification (PIV) in all major system implementations during the weekends., Liasioning with processing teams to understand the requirements in order to increase the STP rate and prepare BRD’s in case of any changes required in system., Worked on various custody mandatory projects such as CSDR, Brexit, and T2S to enhance internal systems to cater to market needs., Responsible for participating in various implementation calls to understand the impact of implementation on custody production systems., Supporting technology teams in all DR (Dress Rehearsal) testing in case of server maintenance and do PIV and provide sign off on behalf of production support., Reviewing and monitoring the internal procedures and practices to provide compliance with regulatory requirements., To review all test scripts for UAT and SIT., To provide support for root cause analysis (RCA)
• IBM DAKSH BUSINESS PROCESS SERVICES PRIVATE LIMITED, Bangalore, Karnataka, 07/2006, 03/2008, Executive- Finance & Accounts - Invoice Processing, Was responsible for analysis and validation of invoices. Resolved queries related to PO and Non-PO Invoices., Ensure timely posting of invoices and liaise with audit standards. Unblocked Purchase invoices & credit notes., Supervised the preparation of Exception List, Processed Payment Run and prepared weekly reports using various tools in MS-Excel., Was accountable for follow up a process of invoice both Internal and external, Was able to work with different environments handling multiple clients and contacts for each invoice.