Sanjana Bhagwat
Customer Relationship Management
pune
Summary
Service oriented relationship manager with more than 3 years of experience in building relationships, servicing key accounts and boosting profits. Precessional customer service specialist excelling at customer satisfaction and retention. Patient and empathetic with extensive background in conflicts resolution with high quality customer care
Overview
7
7
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
CRM Executive
Kohinoor Group
Pune
05.2023 - Current
- Handling & answering customer queries/complaints with minimum response time to all sub functions within preferred TAT.
- Ensuring adequate support to customers for assistance in bank loans & registration of property.
- Handling cancellations & interests payment.
- CRM update on daily basis of all the customer related activities to prepare & submit MIS reports.
- Monitor sales receivables collection through active follow ups & maintaining updated data in ERP.
Sales Intern
Shriram Properties
Bangalore
05.2022 - 07.2022
- Attended 65+ customer which includes direct walk-ins , pre-sales and channel partners in duration of 2 months in there premium project Shriram Chirping Grove.
- Did 2 successful closer of worth 3.46 cr (4418 sq.ft)
- Made follow up calls.
- Did CP trainings.
Sales Intern
Investors Clinic
Pune
01.2022 - 03.2022
- Arranged 7 site visits.
- Made 3000+ cold callings.
- Arranged 5 zoom meetings.
- Got a chance to work with VANAHA by Shapoorji Pallonji , JOYVILLE by Shapoorji Pallonji, LIFE REPUBLICE by Kolte Patil & a commercial of vilas javdekar INDI LIFE
Front Desk Executive
K C Overseas Education Private Limited
Nagpur
02.2019 - 03.2021
- Act a a building block between 2000+ associate & the internal processing team of 250+ employees.
- Attending call from delegates from different parts of the country. scheduling zoom meetings with director of the company.
- Maintaining attendance records of 250+ employees and management of leaves.
- Attending students & parents by giving them information & completing there primary procedure before going to the counseling, giving them information of IELTS AND TOEFL.
Hostess Manager
Sofitel Luxury Hotels
02.2017 - 05.2018
- Assuring quality of business & monitoring business flow and process flow.
- Handling customer & escorting.
- Printing, Lamination & Labeling of 150+ menu tags on every day basis.
- Providing delight experience to customers by proving exciting gifts to existing clients.
Education
MBA - Marketing
Pune Institute of Business Management
Pune, India 05.2021 - 05.2023
Biotechnology - Engineering
Priyadarshini Collage of Engineering & Technology
Nagpur, India 04.2017 - 05.2021
High School Diploma -
P N Collage
Pusad, India 04.2015 - 04.2017
Skills
Accomplishments
- NPS certificate (2024)
- Miss India Globe, Miss Beautiful Smile.(2018)
- Miss Maharashtra Model of the year (2017)
- state level badminton champion.
- won 3 medals for best orator
Timeline
CRM Executive
Kohinoor Group
05.2023 - Current
Sales Intern
Shriram Properties
05.2022 - 07.2022
Sales Intern
Investors Clinic
01.2022 - 03.2022
MBA - Marketing
Pune Institute of Business Management
05.2021 - 05.2023
Front Desk Executive
K C Overseas Education Private Limited
02.2019 - 03.2021
Biotechnology - Engineering
Priyadarshini Collage of Engineering & Technology
04.2017 - 05.2021
Hostess Manager
Sofitel Luxury Hotels
02.2017 - 05.2018
High School Diploma -
P N Collage
04.2015 - 04.2017
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