Rajinikanth M
Program Delivery & Operation Leader
Coimbatore
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Associate Director- Program Delivery & PMO Lead
Cognizant Technology Solutions
05.2022 - Current
- Leading dual role
- Project Delivery for two US retail bank accounts
- Heading Strategic back end Support teams PMO, WFM, MIS & Automation Team
- Responsible for generating revenue and increasing gross margin with 100% delivery against SLA across all Banking bank-end process
- Heading $100 Millions+ PMO function with clear target to deliver incremental margin by optimizing the levers.
- Played a pivotal role in implementing the digitalization of dashboards across all the accounts covered under my span.
- Received Best Business Partner award in 2024 for value addition and customer delight.
- Responsible for implementation of new tools & technologies which can improve the efficiency and bring FTE Savings for client/Internal.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Assisted senior leadership in managing all aspects of operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Head- Product/Service Management & Data Strategist
Kestone Integrated Marketing Services
08.2015 - 05.2022
- Leading the Team of Data Scientist in Creating Event BOT 'VIRSA'- which provides recommendation based on user behaviour pattern
- Designed & led the technical team to develop CEP 360 Internal Call Centre product, which really helped department to function smoothly during COVID time without affecting the topline
- Responsible for leading USD 5 Million Product/Services department including P&L management with a target to deliver 40% gross profitability
- Increased business revenue from 1 Million USD in 2017 to 5 Million USD in 2020
- Led all the efforts in setting up 50-seater Call centre setup in Coimbatore to meet the business demand & reduce expenses
- Responsible for managing 150+ resources at different level for smooth functioning of department
Director- SLA & Database
George P Johnson Event Marketing Pvt. Ltd
04.2011 - 08.2015
- Created & led the Demand Generation call Centre from scratch to 5 million in first year and increased to 3 Crore in 3 years (2012 to 2015) while concurrently working with marketing department to create more business opportunity
- Heading P&L for the Business Unit and delivering 52% gross profit year-on-year with additional role of retaining existing and acquiring new clients
- Build the department from one resource to 35 resources in a span of 1 year
- Added 3 new Services in 2 years which contributed to 30% of Topline in 2014
CRM/Program Manager
Kestone Integrated Marketing Services
05.2006 - 04.2011
- Quickly achieved Department head role from program Manager in 2 years timeframe
- Led Flagship project for IBM TGMC for two consecutive years managing 42 on ground staff and 20 Inside sales specialists for target achievement
- Achieved 1,50,000 registrations in 6-month time frame
- Led 500+ Projects/Campaign in 5 years time frame with steadily building the department with different skill set of resources
Sr. Executive- Business Relations (GAPP Initiative)
Intel technology India Pvt Ltd (on Payroll of Kestone Integrated Marketing Services)
07.2005 - 04.2006
- Responsible for creating consumer demand for PCs by planning, and executing on ground activities promoting the PC finance, while transforming the demand into sales channelizing the same through the BOI finance
- Drastically Increased the BOI Branches Participation in the Program from 8 to 46 BOI branches in time frame of 2 months
- Increased the Number of GID involvement in BOI activity from 10 to 53 channel partners across Tamil Nadu
- Executed 42 on Ground activities, out of which 29 activities in got executed in a time frame of 18 days done across Tamil Nadu
Channel Executive
Ingram Micro India Pvt Ltd
10.2004 - 05.2005
- Led the effort in building and increasing Samsung Printer sales in the Channels and generating demands by executing on grounf event to support channels
- Build pipeline by generating leads and pass to channel partner and assist in closing the same
Education
MBA - Marketing & System
04.2001 -
Bachelor of Computer Application -
07.1999 - 04.2002
GPA: 6.8 CGPA
Master of Advanced Study - Management Programme in Financial Services & CM
04.2001 -
Skills
Team collaboration and leadership
Strategic leadership
Decision-making
Crisis management
Operations management
Coaching and mentoring
Budget management
Diversity and inclusion initiatives
Certification
Certified Business Analysts Professional, 10/21 - Present
Honor awards
- Received Best Business Partner award in 2024 for value addition and customer delight.
- Best Team of the Year, 08/15 - 08/16, Kestone Integrated Marketing Services
- Best Leadership Award, 04/15 - 03/19, Kestone Integrated Marketing Services
- Division with Best Technology Adaption, 04/18 - 03/19, Kestone Integrated Marketing Services
Timeline
Professional Ceritication in Fintech by S P Jain School of Global Management
03-2023
Associate Director- Program Delivery & PMO Lead - Cognizant Technology Solutions
05.2022 - Current
Certified Business Analysts Professional, 10/21 - Present
03-2022
Head- Product/Service Management & Data Strategist - Kestone Integrated Marketing Services
08.2015 - 05.2022
Director- SLA & Database - George P Johnson Event Marketing Pvt. Ltd
04.2011 - 08.2015
CRM/Program Manager - Kestone Integrated Marketing Services
05.2006 - 04.2011
Sr. Executive- Business Relations (GAPP Initiative) - Intel technology India Pvt Ltd (on Payroll of Kestone Integrated Marketing Services)
07.2005 - 04.2006
Channel Executive - Ingram Micro India Pvt Ltd
10.2004 - 05.2005
Vellore Institute of Technology - MBA, Marketing & System
04.2001 -
Indian Institute of Management- Lucknow - Master of Advanced Study, Management Programme in Financial Services & CM
04.2001 -
K.S.R College of Arts and Science - Bachelor of Computer Application,
07.1999 - 04.2002