Rajinisri M
Customer Relationship Officer
Bengaluru,KA
Summary
Versatile professional with a proven track record in enhancing customer relations and retention strategies, evidenced by a successful tenure at Aditya Birla Capital | Life Insurance. Skilled in account management and MS Office, with a knack for leveraging strong interpersonal skills to boost client satisfaction. Achieved significant improvements in customer loyalty and service delivery.
Overview
16
16
years of professional experience
32
32
years of post-secondary education
4
4
Languages
Work History
Customer Relationship Officer
Aditya Birla Capital | Life Insurance
Bengaluru
06.2023 - 01.2025
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
- Assisted customers with opening accounts and signing up for new services.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
- Produced and implemented customer satisfaction guarantee program which directly resulted in 40% increase in sales.
Language Arts Teacher, Grades 5-6
St. Benedicts School
Bengaluru
05.2022 - 03.2023
- Collaborated with colleagues to develop interdisciplinary curriculum projects for a well-rounded educational experience.
- Maximized learning outcomes by differentiating instruction based on individual student needs and abilities.
- Implemented creative writing exercises to enhance students'' written expression and storytelling skills.
- Developed strong relationships with parents, fostering open communication to support student success.
- Prepared and implemented lesson plans covering required course topics.
- Taught age-appropriate spelling techniques, grammar rules, and language skills.
Assistant Account Executive
Margadarsi Chits (Karnataka) Private Limited
Bengaluru
12.2009 - 08.2013
- Ensured smooth invoicing process by accurately tracking billable hours and expenses for each account.
- Managed multiple accounts simultaneously, ensuring timely delivery of high-quality work for all clients.
- Collaborated seamlessly with cross-functional teams including finance, legal, creative services to deliver comprehensive solutions for clients.
- Increased client satisfaction by promptly addressing their concerns and providing tailored solutions.
- Maintained up-to-date records on account activities, facilitating informed decision-making among the team.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Supported Account Executives in crafting persuasive pitches that secured new business opportunities.
- Collaborated closely with Account Executives to develop strategic plans for client campaigns and initiatives.
Customer Support Executive
First Source Solutions Ltd, Airtel Broadband
Bengaluru
09.2008 - 05.2009
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Introduced customer feedback system to gather insights and improve service delivery.
- Enhanced customer loyalty by effectively resolving complaints and inquiries.
- Improved customer satisfaction by personalizing support based on customer history and preferences.
Education
Bachelor of Commerce - Accounting And Finance
BRB College
Raichur, India 03.2005 - 05.2025
PUC II Year - Account And Finance
BRB College
Raichur, India 03.2003 - 05.2005
10th Standard -
Sri Kannika Parameshwari
Raichur, India 03.1993 - 04.2003
Skills
Customer relations
Feedback collection
Client retention strategies
Patience and resilience
Account management
Strong interpersonal skills
Customer service
MS office
Singing, Reading, and Travelling
Singing is my Passion and I am a Professional singer with grade as Junior degree in Hindustani. I am happy to sing most of the Devotional songs, especially from Dasa saahitya, Light Music, Janapada Geete.
Address
Flat #1035, E-Block, Brigade Panorama, Mysore Road, Bengaluru, Karnataka-560060.
Timeline
Customer Relationship Officer
Aditya Birla Capital | Life Insurance
06.2023 - 01.2025
Language Arts Teacher, Grades 5-6
St. Benedicts School
05.2022 - 03.2023
Assistant Account Executive
Margadarsi Chits (Karnataka) Private Limited
12.2009 - 08.2013
Customer Support Executive
First Source Solutions Ltd, Airtel Broadband
09.2008 - 05.2009
Bachelor of Commerce - Accounting And Finance
BRB College
03.2005 - 05.2025
PUC II Year - Account And Finance
BRB College
03.2003 - 05.2005
10th Standard -
Sri Kannika Parameshwari
03.1993 - 04.2003