R Ajith Kumar
Service Desk Analyst
Kallakurichi,TN
Summary
To Secure a challenging position with the opportunity for professional growth based upon performance that will utilize my abilities developed through my education and experience while contributing to the Success of my Employer.
Overview
2
2
Languages
1
1
Certification
9
9
years of post-secondary education
3
3
years of professional experience
Work History
Service Desk Analyst
GP Strategies India Pvt Ltd
Chennai, Tamil Nadu
07.2020 - Current
- User account and access management
- Exchange Access management
- Microsoft Office license administration
- Oracle Security Role Access
- Web Conferencing Tools (WebEx, Zoom, Teams)
- Device administration
- Software installation and troubleshooting
- PC Remediation
- Received Peer recognition award from Matt Young (Senior Vice President IT services) on Criteria such resolving urgent issues, Acquiring knowledge whenever project and tasks requires and On self learning to resolve issues which comes my way.
Desktop Support Specialist
HCL Technologies
Chennai, Tamil nadu
02.2019 - 07.2020
- Contacting End user’s through skype, Teams or Cisco Softphone for troubleshooting issues.
- Troubleshooting all Software center issues.
- Part of SCCM team, checking Software packages are deployed or not in End user machine’s and Distribution Point’s.
- Troubleshooting Office 365 Package issues.
- Part of Exchange Team, Troubleshooting Microsoft License related queries with help of Azure and VALP.
- Co-ordinating with Microsoft for Skype, outlook and Teams related issues.
- Installing and Troubleshooting project related software’s like Teamcenter, AutoCAD, MAYA etc.
- Major Supporting Region’s: China, Sweden and US.
- Ticketing Tool: Service-Now.
Desktop Engineer
IDC Technologies
Chennai, Tamil Nadu
04.2018 - 02.2019
- Follow Escalations to higher levels if issues not resolved in stipulated times. Distributing and Advertising Packages as per client requests.
- Troubleshooting client issues.
- Providing Hardware & Software support to all Desktops, Laptops & Workstations.
- Recording and analyzing all Windows 7 and 10 application issues and reporting to concern application team.
- Installing and configuring PST and OST, configuring generic IDs, delegating mailbox, calendars, Rules in Outlook.
- Troubleshooting Cisco IP phone and Softphone related issues.
- Handling issues such as VPN configuration, Secure ID tokens and Wi-Fi.
- Coordinating with DELL for Hardware issues and unresolved tickets
- Coordinating with Stellar for Data recovery.
- Ticketing tool: IT Connect, BMC Remedy 8.1 and 9.1, Request Center.
- Received Asia Pacific Recognition Award from Peter Fleet(President Asia Pacific) for Supporting IT audit and consistent Quality in Asset Management.
- Received Best Performer Award from Raju Kumar (Senior Manager) for exemplary contribution in Ford Site IT Project.
Education
Bachelor of Technology - Information Technology
Hindusthan College of Engineering And Technology
Coimbatore 07.2014 - 04.2017
Diploma in Electrical And Electronics Engineering - Electrical And Electronics Engineering
Government Polytechnic College
Trichy 07.2011 - 04.2017
Skills
Office 365 Administration
Microsoft Endpoint Manager
System Center Configuration Manager
Desktop support
Account management
Customer service expert
Technical issues analysis
Additional Information
Father Name : S. Ramalingam
Date of Birth : 29-03-1997
Nationality : Indian
PAN : BJMPA0962R
Aadhar Number : 9155-7532-1186
Certification
Mobility and Device Fundamentals
Timeline
Mobility and Device Fundamentals
08-2020
Service Desk Analyst
GP Strategies India Pvt Ltd
07.2020 - Current
Desktop Support Specialist
HCL Technologies
02.2019 - 07.2020
Desktop Engineer
IDC Technologies
04.2018 - 02.2019
Bachelor of Technology - Information Technology
Hindusthan College of Engineering And Technology
07.2014 - 04.2017
Diploma in Electrical And Electronics Engineering - Electrical And Electronics Engineering
Government Polytechnic College
07.2011 - 04.2017