Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rajiv Ranjan

FARIDABAD

Summary

ICT Professional with 15+ years of overall experience in ICT industry with specialization in Service Management and Operations, Business Analysis, Solution Designing, System Integration, VAS Product Configuration. In my current role, I am working as a Technical Authority Expert for Ericsson CIS Product (Charging System). Experienced in Telecom Billing Operations in (OSS/BSS) Comverse Kenan/FX, ETABS & Singleview Postpaid Billing. Exposures in Telecom BSS domain in multiple systems (Billing, Invoicing, Provisioning, Payments, Roaming and Rating).

Overview

16
16
years of professional experience

Work History

Technical Authority Expert - Telcom BSS (CIS-MTN PAN Africa)

Ericsson
Noida
07.2019 - Current
  • It involves working on the end-to-end deployment of Ericsson CIS Solution
  • The role requires preparing the HLD/Solution Document, and scope-in adaptations (if any) to deliver quality solution for customer business requirement
  • Key responsibilities include: - Performing activities in CIS Nodes (Customer interaction Solution)
  • Geographical redundancy failover testing
  • Support Operations/MS for KPIs, NPI, Reporting, Monitoring, and Documentation (HLD/LLD) etc
  • Translating Business processes into User journeys by designing the end-to-end flow.
  • Post deployment support along with troubleshooting of any open issues.
  • Handling all type of Governance Report (Monthly KPI/ Security Dashboard/ Monthly Governance) End to end management of Subscription management platform (CIS) which is integrated with multiple northbound and southbound platforms via REST API and having microservice based architecture
  • Conducting governance call with client and all other stakeholders to update them about operational activities weekly/monthly
  • Post deployment support along with troubleshooting of any open issues
  • Daily responsibilities include ensuring 100% availability of the Ericsson CS/CIS platform, and designing fresh solutions for customer user stories, and support the Northbound 3PP to integrate with CIS using the fulfillment APIs.

Technical Manager

ISON Technologies Pvt Ltd
Gurgaon
03.2017 - 08.2018
  • Responsible for data delivery to other teams as per their requirements
  • Maintain documentation, monitor, and resolve telecommunication billing inquiries, disputes, and connection issues related to billing
  • Interacting with stakeholders and other interacting system owner teams, different support groups in case of any problem or activity planning.

Senior Operation Professional

IBM India Pvt Ltd.
Noida
05.2014 - 02.2017
  • Having knowledge of end to end Singleview Rating/Billing process
  • Responsible for end to end data validation and co-ordinate with the RA Team
  • Looking after the rating Process and solving the issues regarding rating of files
  • Primary responsibilities include handling CDR Processing from Mediation on Billing System and ensuring it is done on an Online Basis
  • Interacting with stakeholders and other interacting system owner teams, different support groups in case of any problem or activity planning
  • Maintain documentation, monitor, and resolve telecommunication billing inquiries, disputes, and connection issues related to billing
  • Doing the Pre-bill checks and doing the reconciliations before the Final Billings
  • Responsible for all Bill Run activity and all billing related configuration (tariff plans, schemes etc.) End-to-End complete functionality check and Run the Monthly Billing in Singleview
  • End-to-End taking care of Ratings of all Voice and Data in Singleview Handling the provisioning related issues (Service Update, Service status change, New Order, Ownership Changes) Delivering of all Singleview Billing Reports

Senior Engineer - Operations

Mara-ison Technologies Pvt Ltd
Gurgaon
06.2013 - 05.2014
  • Responsibilities to understand the business requirements for a business reporting, planed and implemented business policies, control access to data and capabilities, user's environment establish Connection between database oracle
  • Co-ordination with cross functional teams/vendor/Client teams as per the requirement
  • Testing, functional and technical defect raising and suggesting solution for error occurred to vendors or concern cross functional team
  • Ensuring Data properly dispatched to end applications
  • Delivering the report on different format like HTML, PDF and RTF as per the requirements.

Associate Consultant

Wipro Infotech
Gurgaon
01.2008 - 01.2012
  • Handling the Pan India Roaming and Billing Operations and working on Kenan Roaming 6
  • Processing TAP files and their dispatch to & from clearing houses/roaming partners
  • Configurations of all Roaming Operators/Partners/Agreements for various National & International Operators with respective details
  • Configuring all Rate plans for varied IOTs across different operators in different price-plans
  • Liasioning with Clearing House (MACH, Bangalore) for IOT/RAP/PSR related issues
  • Testing, Validating and launching of TADIGs
  • Providing support to Retail billing in Roaming related issues and successfully running Bill cycles
  • Providing reports for Business on daily/weekly/monthly basis for File details & revenue mapping
  • Uploading the Payments and adjustments in the Kenan
  • Every type of configuration in Payment System
  • Checking for the Inprogress clearance, Etop up Rejects, Etop up payment posting
  • Prepare revenue reports and present the reports during meetings
  • Processed data collection to ensure proper quality of data
  • Looking after the various Applications which are running in the UNINOR for the entire Bihar & Jharkhand
  • To Handle Escalations, Ensuring early resolution of disputes/ services issues
  • Coordinating with internal depts
  • External agencies
  • Coordinating with multiple stakeholders in order to get requirement and any other issue resolutions
  • Providing post-implementation, application maintenance and enhancement support with regard to the software application.

Education

MBA - Finance

Marwari College
Bhagalpur
06-2006

Skills

  • Team Management
  • Microsoft Office
  • Team building
  • KPI Tracking
  • Operational Reporting
  • Operations Analysis
  • Data Analysis
  • Strategic Planning
  • Operations Management
  • Linux
  • SQL

Accomplishments

  • Awarded for proactive service by WIPRO Kolkata while working in Roaming team at Kolkata location in Aug 2008.
  • Successfully Migrated 11 Aircel Circles from Old Billing platforms like Unicorn (1 circles), BSCS (1 Circle), Ushacomm (8 circles) to a centralized Kenan platform over a period of 8 months.

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Technical Authority Expert - Telcom BSS (CIS-MTN PAN Africa)

Ericsson
07.2019 - Current

Technical Manager

ISON Technologies Pvt Ltd
03.2017 - 08.2018

Senior Operation Professional

IBM India Pvt Ltd.
05.2014 - 02.2017

Senior Engineer - Operations

Mara-ison Technologies Pvt Ltd
06.2013 - 05.2014

Associate Consultant

Wipro Infotech
01.2008 - 01.2012

MBA - Finance

Marwari College

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