Nallacharuvu Srinivas
Bangalore
Summary
Dynamic BSS-CDE Manager at Hindustan Coca-Cola Beverages, recognized for enhancing service delivery processes and achieving team awards for operational excellence. Proven expertise in customer relationship management and process simplification, driving successful transitions and implementations, including the Coke One SAP project. Committed to fostering team development and cross-functional coordination.
Overview
29
29
years of professional experience
Work History
BSS-CDE Manager (PAN India)
Hindustan Coca- Cola Beverages Private Limited
02.2015 - Current
- Manager in BSS-CDE taking care of all the operations of CDE related for PAN India.
- Done the developments in CTS to handle the large operations and received the Team awards for Placement cycle time / Development in Telephony system and Transition of shared service activities from HCCB to Third party.
- Georgia operation merged with CDE and stabilized the operation related to Georgia by correcting the data base of outlet and equipment addition and modification.
- Coke One SAP implementation (MDM Operation +CDE related activities for effective implementation).
Area CDE Manager Capability development - Special projects (PAN India)
Hindustan Coca- Cola Beverages Private Limited
01.2014 - 01.2015
Business Process Expert (Coke One SAP Implementation)
Hindustan Coca- Cola Beverages Private Limited
01.2012 - 12.2014
Area CDE Manager (Bangalore)
Hindustan Coca- Cola Beverages Private Limited
01.2011 - 12.2012
Team Leader CDE Operations (AP)
Hindustan Coca- Cola Beverages Private Limited
01.2006 - 12.2011
Team Leader of Production
Hindustan Coca- Cola Beverages Private Limited
01.2004 - 12.2006
Graduate Engineer Trainee
Hindustan Coca- Cola Beverages Private Limited
01.2003 - 12.2004
Executive in Production
Hindustan Coca- Cola Beverages Private Limited
01.2001 - 12.2003
Executive in Maintenance
Hindustan Coca- Cola Beverages Private Limited
01.1997 - 12.2001
Supervisor
Shakti Meta Doors limited
Hyderabad
01.1997 - 12.1997
Trainee
Hyderabad
01.1996 - 12.1996
Education
Diploma -
Mechanical Engineering
Hyderabad01.1995
Skills
- Customer Service Management
- Customer Relationship
- Service Delivery Processes
- Warehousing Management
- Cross functional Coordination
- Team Development
- Process Simplification
- Vendor Management
Personal Information
Date of Birth: 10/14/75
Spouse
Jyothi
Timeline
BSS-CDE Manager (PAN India)
Hindustan Coca- Cola Beverages Private Limited
02.2015 - Current
Area CDE Manager Capability development - Special projects (PAN India)
Hindustan Coca- Cola Beverages Private Limited
01.2014 - 01.2015
Business Process Expert (Coke One SAP Implementation)
Hindustan Coca- Cola Beverages Private Limited
01.2012 - 12.2014
Area CDE Manager (Bangalore)
Hindustan Coca- Cola Beverages Private Limited
01.2011 - 12.2012
Team Leader CDE Operations (AP)
Hindustan Coca- Cola Beverages Private Limited
01.2006 - 12.2011
Team Leader of Production
Hindustan Coca- Cola Beverages Private Limited
01.2004 - 12.2006
Graduate Engineer Trainee
Hindustan Coca- Cola Beverages Private Limited
01.2003 - 12.2004
Executive in Production
Hindustan Coca- Cola Beverages Private Limited
01.2001 - 12.2003
Executive in Maintenance
Hindustan Coca- Cola Beverages Private Limited
01.1997 - 12.2001
Supervisor
Shakti Meta Doors limited
01.1997 - 12.1997
Trainee
01.1996 - 12.1996
Diploma -
Mechanical Engineering