Summary
Overview
Work History
Education
Interests
Job Responsibilities
PERSONAL DETAILS
Skills
Timeline
Generic

RAJKUMAR Chelladurai

Operation Manager
Munnar

Summary

Meticulous professional excellent at juggling multiple tasks and working under pressure. Seeking to be groomed as an expertise through extensive exposure to various processes in hotel management. Proficiencies include handling of customers at ease and endowing services of excellent quality.

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Overview

1
1
Language
18
18
years of professional experience

Work History

Manager Operations

Zeezmount Resort
07.2025 - Current
  • Working as a Manager Operations Zeezmount Resort Munnar from 20 –July 2025 to Still
  • Streamlined daily operations to enhance guest satisfaction and improve service efficiency.
  • Developed and implemented training programs for staff, increasing productivity and service quality.
  • Led cross-functional teams to optimize resource allocation and operational workflows.
  • Analyzed performance metrics to identify areas for improvement in resort operations.
  • Managed budgeting processes to align operational expenditures with strategic goals.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Manager Front office & Reservation

Lakeview Resort
07.2024 - Current
  • Working as a Manager Front office & Reservation the Lakeview Resort Munnar from 01 –July 2024 to Still

Manager Front office

Hotel AIRLINK Castle
03.2022 - 06.2024
  • Working as a Manager Front office Hotel AIRLINK Castle.Nedumbassery (Kochi) From 01 –March 2022 to 20-June 2024

Front office In charge

Chands Windy Woods
06.2021 - 02.2022
  • Working as a Front office In charge in Chands Windy Woods (Munnar) From 01 –June 2021 to 15th February 2022

Reservation Manager

The Munnar Queen
01.2017 - 12.2020
  • Working as a Reservation Manager in The Munnar Queen (Munnar) From 02 -January 2017 to 31- December 2020

Front office Supervisor & Reservation

The Panoramic Getaway
12.2014 - 01.2017
  • Working as Front office Supervisor & Reservation in The Panoramic Getaway (Munnar) From 08-December-2014 to 01 January 2017

Front office Supervisor

The Tall Trees resort
12.2012 - 12.2014
  • Working as a Front office Supervisor in The Tall Trees resort (Munnar) from 10th December-2012 to 05 December 2014

Front office Supervisor

Tea Castle Resort
03.2011 - 12.2012
  • Worked as a Front Office Supervisor in Tea Castle Resort (Munnar) From 25-March-2011 to 05th December 2012

Front office Assistant

Hotel League Atchaya
02.2009 - 03.2011
  • Worked as a Front office Assistant in Hotel League Atchaya(Chennai)(From 05th February 2009 to 05th March 2011)

Front office Assistant

Hotel City Heights
07.2008 - 01.2009
  • Worked As a Front office Assistant in Hotel City Heights(Thiruvananthapuram)(From 17th July 2008 to 17th January 2009)

Education

Diploma - Hotel Management

CHAVARA INSTITUTE OF MANAGEMENT STUDIES
THIRUVANANTHAPURAM
06-2007

B.Com - Distance Education

Shridhar University Pilani
01.2013

PLUS TWO - undefined

Devikulam Higher Secondary School
Munnar
01.2007

S.S.L.C - undefined

Munnar Higher Secondary School
Munnar
01.2006

Interests

Playing cricket & FootBall

Job Responsibilities

  • Work with management to assess and improve processes and policies
  • Monitor and report on revenue and cash flow
  • Address employee complaints or performance issues as needed
  • Uphold and enforce company policies
  • Responsible for handling the overall operations of Reservations, Front office and Revenue.
  • Reservations, Group booking
  • Create & Produce Reports as Required
  • Responsible for managing and supervising the day to day operations / trainings.
  • Maximize and Prepare room revenue and occupancy forecasting.
  • Ensure that all accounting transaction and cash handling procedures are in compliance
  • Co-ordinates the reception team, organizing its work and schedules
  • Prepare Duty Roaster For Front office Team
  • Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals
  • Assist housekeeping in day-to-day activities.
  • Supervises reservations and the allocation of bedrooms with the Executive Housekeeper
  • Monitor the quality of welcome extended to guests
  • Ensure that all hotel standards and procedures are applied
  • Manage daily billing and payments

PERSONAL DETAILS

  • Father Name : Chelladurai.S
  • Date of birth : 14TH July 1989
  • Nationality : INDIAN
  • Gender : MALE
  • Religion : Hindu
  • Marital status : Married
  • Skill set : Punctuality & Responsible

Skills

Customer service

Team leadership

Time management

Decision-making

Complex Problem-solving

Staff training and development

Staff management

Relationship building

Timeline

Manager Operations

Zeezmount Resort
07.2025 - Current

Manager Front office & Reservation

Lakeview Resort
07.2024 - Current

Manager Front office

Hotel AIRLINK Castle
03.2022 - 06.2024

Front office In charge

Chands Windy Woods
06.2021 - 02.2022

Reservation Manager

The Munnar Queen
01.2017 - 12.2020

Front office Supervisor & Reservation

The Panoramic Getaway
12.2014 - 01.2017

Front office Supervisor

The Tall Trees resort
12.2012 - 12.2014

Front office Supervisor

Tea Castle Resort
03.2011 - 12.2012

Front office Assistant

Hotel League Atchaya
02.2009 - 03.2011

Front office Assistant

Hotel City Heights
07.2008 - 01.2009

S.S.L.C - undefined

Munnar Higher Secondary School

PLUS TWO - undefined

Devikulam Higher Secondary School

Diploma - Hotel Management

CHAVARA INSTITUTE OF MANAGEMENT STUDIES

B.Com - Distance Education

Shridhar University Pilani
RAJKUMAR ChelladuraiOperation Manager