RAJKUMAR PALLETI
Hyderabad
Summary
Detail-oriented and efficient Patient Scheduler with over 2 years of experience in healthcare administration. Adept at managing patient appointments, coordinating with medical staff, and maintaining accurate patient records. Demonstrated ability to handle high-volume scheduling while ensuring a seamless and positive patient experience. Proficient in using electronic health record (EHR) systems and medical scheduling software. Committed to upholding patient confidentiality and delivering exceptional customer service in a fast-paced clinical environmen
Overview
7
7
years of professional experience
Work History
Patient Scheduler (Texas, USA)
Tausch Technologies pvt Ltd
Hyderabad
06.2022 - 06.2024
- Scheduling appointments as per the patient convenience
- Handling inbound and outbound calls
- Ensured compliance with HIPAA regulations when handling sensitive information.
- Performed data entry tasks related to patient demographics and billing information.
- Displayed excellent organizational skills while managing multiple schedules simultaneously.
- Followed up on any outstanding referrals or authorizations needed for care.
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Conducted follow-up calls for missed or cancelled appointments.
- Provided assistance with completing paperwork for new patients prior to their appointment.
- Managed patient check-in and check-out procedures and processed payments.
Relationship Manager
Qconneqt Business Solutions Limited - Hyderabad, IN
10.2020 - 08.2022
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Reinforced established quality control standards and followed procedures for optimal customer interactions
- Made customers aware of current and new programs and services
- Managed customer relations on ongoing basis to maximize customer retention
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay
- Delivered superior customer service to strengthen relationships and drive future business revenue
- Created customer support strategy to increase customer retention.
Manager of Operations
Citgo - Lansing, USA
03.2017 - 12.2019
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Devised processes to boost long-term business success and increase profit levels
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Investigated and resolved departmental non-conformances
- Helped build and review master service agreements for work eligibility
- Collaborated with process owners to refine procedures, devise best practices.
Education
Diploma - Multi Media
Royal Melbourne Institute of Technology
Australia, Australia01.2010
B.Tech - Electronics and Communication
Godavari Institute of Engineering and Technology
Andhra Pradesh, India01.2006
Intermediate -
Nalanda Junior College
Andhra Pradesh, India01.2002
Skills
- Appointment Scheduling
- Strong Organization
- Insurance Verification
- Registered Medical Assistant
- Confidentiality
- Records Management
- Insurance knowledge
- Office workflow support
- Follow-up skills
- Patient Registration
Timeline
Patient Scheduler (Texas, USA)
Tausch Technologies pvt Ltd
06.2022 - 06.2024
Relationship Manager
Qconneqt Business Solutions Limited - Hyderabad, IN
10.2020 - 08.2022
Manager of Operations
Citgo - Lansing, USA
03.2017 - 12.2019
Diploma - Multi Media
Royal Melbourne Institute of Technology
B.Tech - Electronics and Communication
Godavari Institute of Engineering and Technology
Intermediate -
Nalanda Junior College
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