Sapphire
Rajkumar Pande
IT Asset Coordinator
Ambernath
Summary
To work in an organization that provides me challenging opportunities for enhancing my skills and knowledge so that I
would direct that into meaningful contribution towards meeting organizational and personal goals.
Overview
14
14
years of professional experience
14
14
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
IT Asset Coordinator
Universal Sompo Ltd
Airoli
04.2021 - 07.2021
- Applied effective time management techniques to meet tight deadlines.
- IT Asset Management Roles,Responsibilities and Tasks
- IMAC Process
- HAM and SAM
IT Asset Coordinator
Blue Star Limited
Thane
08.2019 - 03.2021
- To maintain the central inventory in the excel sheet and the asset tracker application in CMDB.
- To prepare daily and weekly reports,monthly asset ageing report, daily stock readiness report.
- To Take update and close the Service Requests or incident logged in the Ticketing System Application.
- Multiple Assets followup and fort nightly report
- Vendor Management
- Daily Allocation and DE-allocation tasks and daily routine Asset activities.
- Store Management
- Daily Assets Health check and Check lists
- Laptop ID and Sticker printing
- PO and PR followup
- Assets Purchase,Repair,Maintenance,donation and scrap
- Challan and Gate pass preparation.
- IMAC Process.
- HAM & SAM
-
-
IT Asset Coordinator/Manager
KPIT Technologies Limited
Ghansoli
07.2016 - 08.2019
- To maintain the central inventory in the excel sheet and the asset tracker application.
- To prepare daily and weekly reports,monthly asset ageing report, daily stock readiness report.
- To Take update and close the Service Requests or incident logged in the Ticketing System Application.
- To Take update and close the Service Requests or incident logged in the Ticketing System Application.
- Vendor Management
- Daily Allocation and DE-allocation tasks and daily routine Asset activities
- Store Management
- Daily Assets Health check and Check lists
- laptop ID and Sticker printing
- PO and PR followup
- Assets Purchase,Repair,Maintenance,donation and scrap
- Challan and Gate pass preparation.
IT Asset Coordinator
Mastek Limited
Ghansoli
08.2014 - 06.2015
- To Manage the IT Store Room
- To Prepare Monthly MIS Reports
- Gained extensive knowledge in data entry, analysis and reporting.
- To Maintain Systems Checklists and Surrender Notes
- To Manage and Maintain /Add/Update/Remove all the Company IT Assets in the Central Inventory Excel File for
various/different operated locations. - Interaction and Coordination with Procurement Team For Assets Availability for a Particular Project in the Company
- Physical Verification of all the IT Assets like Projectors, Laptops, Desktops, TFT/CRT's, Servers, Network, Speakers etc.
in the company Quarterly or As required for various/different operated locations. - Maintaining Stores Excel Files.
- Providing with the Support Assets Needed to the client at the time of event and Town Hall, Seminars, Training.
Coordination with the Technology Infrastructure Services Help desk teams, Network, Server, Facility and Logistics,
Procurement, Stores for Ease in day to day Tasks. - Providing with the update on daily Tasks and Updated info whenever needed by Client
- Preparation and Installation of assets Like Laptop or Desktop with Standard Operating Systems Image with the necessary
configurations and policies and with Standard Software's ready for User/Projects/Clients. - Maintaining and Managing Day to Day Central Inventories for Desktop,Laptop,Projectors,IP Phones,Servers for Different
Locations. - IMAC Process.
IT Asset Coordinator
Tata Teleservices Limited
Chinchpokli
07.2011 - 03.2015
- Applied effective time management techniques to meet tight deadlines.
- To Manage the IT Store Room
- To Prepare Monthly MIS Reports
- To Maintain Systems Checklists and Surrender Notes
- To Manage and Maintain /Add/Update/Remove all the Company IT Assets in the Central Inventory Excel File for
various/different operated locations. - Interaction and Coordination with Procurement Team For Assets Availability for a Particular Project in the Company
- Physical Verification of all the IT Assets like Projectors, Laptops, Desktops, TFT/CRT's, Servers, Network,
Speakers etc. in the company Quarterly or As required for various/different operated locations - Maintaining Stores Excel Files.
- Providing with the Support Assets Needed to the client at the time of event and Town Hall, Seminars, Training
- Coordination with the Technology Infrastructure Services Helpdesk teams, Network, Server, Facility and Logistics,
Procurement, Stores for Ease in day to day Tasks. - Preparation and Installation of assets Like Laptop or Desktop with Standard Operating Systems Image with the necessary
configurations and policies and with Standard Software's ready for User/Projects/Clients. - Providing with the update on daily Tasks and Updated info whenever needed by Client.
- Maintaining and Managing Day to Day Central Inventories for Desktop,Laptop,Projectors,IP Phones,Servers for Different
Locations. - IMAC Process
IT Helpdesk
Trimax IT Infrastructure Company and Services Limited
Thane
07.2010 - 10.2010
- Coordination between engineers and assign them service related calls in the premises of the company through an web application.
- Maintain excel sheets,downtime reports,shift schedule,RCA,Solving client queries. etc.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Customer Service Executive
Tata Teleservices Maharashtra Limited
Vashi
01.2008 - 08.2009
- Outbound Process
- Calling to Existing Customers and New People.
- Providing information about our product ADSL Internet Broad Band Service and as per there requirement and need selling them.
- Maintain MIS Reports.
- Maintain Daily Calling Sheets and customer data.
Customer Service Executive
Reliance Communications Limited
Kopar Khairane
09.2007 - 12.2007
- Inbound Process
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
S.S.C -
South India Children Education Society High School
Ambernath 06.1998 - 03.1999
H.S.C -
South Indian Children Junior College
Ambernath 06.2000 - 02.2001
Bachelor of Commerce -
P.D Karkhanis College (Mumbai Board)
Ambernath 06.2009 - Current
Skills
Hardware Asset Management
Software Asset Management
IMAC Process
Asset Life Cycle Management
Hardware and software inventory Management
Client&Customer Service
Vendor Management
Asset Management Tools Knowledge(Sapphire,Service Now etc)
Store Management
Hardware and Networking
D.O.B
20 Jan 1983
Software
MS-Office
Service Now
Ticket logging tools
Certification
Diploma in Hardware and C-Class Networking from Kohinoor Technical Institute
Hobbies
Music,Reading Books,Carrom,PC Games
Timeline
IT Asset Coordinator
Universal Sompo Ltd
04.2021 - 07.2021
IT Asset Coordinator
Blue Star Limited
08.2019 - 03.2021
IT Asset Coordinator/Manager
KPIT Technologies Limited
07.2016 - 08.2019
IT Asset Coordinator
Mastek Limited
08.2014 - 06.2015
IT Asset Coordinator
Tata Teleservices Limited
07.2011 - 03.2015
IT Helpdesk
Trimax IT Infrastructure Company and Services Limited
07.2010 - 10.2010
Diploma in Hardware and C-Class Networking from Kohinoor Technical Institute
03-2010
Bachelor of Commerce -
P.D Karkhanis College (Mumbai Board)
06.2009 - Current
Customer Service Executive
Tata Teleservices Maharashtra Limited
01.2008 - 08.2009
Customer Service Executive
Reliance Communications Limited
09.2007 - 12.2007
H.S.C -
South Indian Children Junior College
06.2000 - 02.2001
S.S.C -
South India Children Education Society High School
06.1998 - 03.1999