Rajkumar S

• Directed global application packaging team for Verizon, consolidating tools into a unified solution.
• Optimized IT infrastructure through a laptop conversion initiative, transitioning 2,000 desktops and enhancing 5,000 VDI setups.
• Implemented Packaging Bot to streamline hardware delivery, imaging, and core application installations.
• Spearheaded migration from Marimba to Workspace ONE, increasing software distribution efficiency.
• Exhibited extensive expertise in MSIX and PowerShell App Deployment Toolkit (PSADT) by overseeing complex packaging challenges.
• Analyzed key performance indicators to formulate effective operational strategies.
• Cultivated strong relationships with internal teams, external vendors, and clients to foster collaboration.
• Assessed departmental needs and delegated tasks to improve overall productivity.

• Spearheaded Software License Management project, enhancing tracking and compliance for Verizon.
• Established comprehensive software inventories to ensure adherence to licensing agreements.
• Proactively detected and eliminated unauthorized software to safeguard company data.
• Achieved cost-savings by developing functional solutions to problems.
• Updated and maintained databases with current information.
• Worked with cross-functional teams to achieve goals.

• Managed high-priority incidents to ensure timely resolution and reduce business impact.
• Conducted root cause analysis for major incidents while maintaining stakeholder communication.
• Developed and standardized incident management processes to enhance operational efficiency.
• Established SLA performance metrics and created reports to monitor effectiveness.
• Oversaw daily operations of incident management team, driving performance and compliance.
• Assessed company operations for adherence to safety standards.
• Collaborated with stakeholders to define project scope, objectives, and deliverables.
• Managed privileged user controls to mitigate risks from insider threats.

• Developed Software Persona initiative, pre-installing applications to eliminate onboarding delays.
• Collaborated with cross-functional teams at Verizon to align projects with organizational goals.
• Connected with clients to identify needs and deliver effective solutions.
• Facilitated inter-team communication to ensure successful project completion.
• Established Adobe update server to streamline application availability and reduce bandwidth consumption.

Monitored and managed customer service requests, ensuring timely and effective resolutions.

Documented and identified process improvements to optimize customer service efficiency.

Trained new team members on incident management protocols, enhancing overall team knowledge.

Ensured strict adherence to established policies and procedures, maintaining operational integrity.

Initiated Power Management channels to support sustainability efforts for 150K machines.

Implemented Disk Cleanup channel, removing unnecessary files and improving system compliance for over 150K machines.

Analyzed business requirements and functional specifications to ensure alignment with project goals.

Developed customized images using various tools for diverse hardware environments.

Injected drivers and patches into images to enhance functionality and performance.

Configured WDS and licensing servers to support deployment processes.

Established a lab environment with domain controller, DHCP, and WDS server for testing purposes.

Tested images across multiple hardware specifications to verify compatibility.

Assessed application compatibility with new builds to ensure seamless integration.

Monitored server and network performance to ensure optimal functionality.

Created incident tickets, assigning severity levels using Remedy software.

Assigned incident tickets to respective teams for prompt resolution.

Followed up on incidents according to established SLA guidelines.

Generated monthly reports detailing ticket activity and resolution statistics.

• Provided support for Belkin SOHO routers to UK-based customers, achieving 95% customer satisfaction rate.