Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rajkumar Venkatraman

Rajkumar Venkatraman

Bangalore

Summary

Logical Data Analyst with experience producing intelligence to enhance business planning and operations. Well-versed in business needs and practices, regulatory requirements and internal control systems. Highly successful at leveraging data trends and patterns.

Overview

3
3
years of professional experience

Work History

Client Servicing Executive

Physique 57 India
Bangalore
09.2023 - Current
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Analyzed data points collected from different sources like surveys and feedback forms to gain insights into customer needs and preferences.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.

Client Service Specialist

Mouser Electronics
Bangalore
11.2022 - 02.2023
  • Gathered and organized data for input into software systems.
  • Recommended metrics and models based on observed trends.
  • Collaborated with stakeholders across the organization to understand their needs from a data perspective.
  • Gathered requirements from stakeholders.
  • Audited internal data and processes to identify and manage initiatives, improving business performance.
  • Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
  • Translated raw data into meaningful information using statistical techniques.

Client Service Executive

Deloitte Digital ( Madras Global )
Chennai
07.2021 - 10.2022
  • Tracked KPIs for each ticket and delivered weekly customer satisfaction reports for management, consistently exceeding target satisfaction ratings by 5-10%.
  • Weekly analysis of quality and on time delivery.
  • Processed client orders in a timely manner, ensuring accuracy and quality of service.
  • Ensured compliance with company policies related to client service standards and procedures.

Education

B.Tech - Biotechnology

SRM Institute of Science And Technology
Chennai
05.2021

12th Grade - BIO - MATH

Maharishi International School ( CBSE )
Chennai
04.2017

Skills

  • Knowledge on advanced Excel
  • Intermediate level knowledge on Python
  • Basic knowledge on SQL
  • C Language
  • Client Relations
  • Paperwork Processing
  • Compliance Requirements

Languages

Tamil
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Timeline

Client Servicing Executive

Physique 57 India
09.2023 - Current

Client Service Specialist

Mouser Electronics
11.2022 - 02.2023

Client Service Executive

Deloitte Digital ( Madras Global )
07.2021 - 10.2022

B.Tech - Biotechnology

SRM Institute of Science And Technology

12th Grade - BIO - MATH

Maharishi International School ( CBSE )

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Rajkumar Venkatraman