Rajlaxumi Rajkumar Patil

Experienced Quality Assurance professional with a strong background in ensuring compliance with industry standards and internal policies through active involvement in various audits (internal, external, and process-specific). Demonstrated expertise in ITIL-based process management, including Incident Management, Change Management, and Problem Management.

Key responsibilities included:

• Audit Coordination and Compliance: Participated in and supported internal and external audits, ensuring documentation, evidence gathering, and corrective actions were aligned with organizational and regulatory requirements.
• Process Improvement and Governance: Implemented and monitored ITIL processes to enhance service delivery, ensure process adherence, and maintain operational efficiency.
• Incident Management: Oversaw and analyzed incident tickets to ensure timely resolution, root cause analysis, and trend identification, contributing to continuous service improvement.
• Change Management: Facilitated end-to-end change processes, including risk assessment, change planning, execution, and post-implementation review to minimize disruptions and ensure successful outcomes.
• Stakeholder Collaboration: Worked closely with cross-functional teams, including operations, development, and compliance, to drive quality initiatives and maintain high service standards.

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Cultivated interpersonal skills by building positive relationships with others.
• Participated in departmental committees that address curriculum development, assessment strategies or technology initiatives.