Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
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RAJNEESH KUMAR

RAJNEESH KUMAR

Hyderabad

Summary

  • Help enterprise IT and Network Operations teams stay ahead of incidents and outages through intelligent network automation, tool integration, and outcome-driven leadership. Specialize in simplifying complexity and driving delivery excellence, with a focus on Network Automation, Inventory Intelligence, and proactive troubleshooting as a NOC Expert. Currently serving as Network Tool Practice Lead, enabling smarter decision-making around tool investments, AMC renewals, and integrations to increase observability, accelerate troubleshooting, and reduce MTTR. Successfully deliver strategic projects ahead of schedule, improving diagnostics and visibility across global enterprise networks. Key Expertise:
  • Intelligent automation & tool integration
  • Proactive diagnostics & root cause mapping
  • Driving internal adoption through demos & enablement
  • Reducing MTTR & enhancing stakeholder communication
  • Supporting leadership with informed tool decisions
  • Agile project execution & servant leadership

Overview

17
17
years of professional experience
1
1
Certification

Work History

Network Tool Practice Lead – Automation & IT Operations

Infosys Ltd.
03.2022 - Current
  • Led the transformation of IT and network operations for global enterprise clients through intelligent automation, tool integration, and Agile practices, achieving a 35% reduction in MTTR across multiple networks.
  • Directed the delivery of NetBrain automation solutions across 5+ global customer networks, reducing MTTR by 35% and improving operational efficiency by 40%.
  • Spearheaded the rollout of NetBrain R11, enabling dynamic diagnostics, auto-remediation, and proactive problem prevention, resulting in a 35% reduction in MTTR and reducing manual intervention by 50%.
  • Developed and deployed 30+ automation intents, streamlining real-time diagnostics, incident-based dynamic mapping, and E2E path visualization, improving troubleshooting efficiency by 45%.
  • Integrated NetBrain with 5+ external platforms, including ServiceNow, NGSD, Cisco SNTC, and SD-WAN controllers (VMware, Fortinet, Palo Alto, Viptela, Meraki), leading to a 30% increase in tool interoperability.
  • Designed and implemented inventory automation workflows, automating device adds, updates, and decommissions, achieving 99% accuracy in network inventory management.
  • Acted as a trusted advisor and SME, driving automation adoption in 10+ workshops and influencing tool renewal decisions, resulting in a 25% increase in tool utilization across teams.
  • Strategic Value & Organizational Impact:
  • Delivered 15+ impactful internal demos, improving tool adoption by 20% and enhancing cross-functional productivity by 35%.
  • Enabled executive leadership to make informed decisions on tool renewals and AMC evaluations, showcasing ROI through real-world integrations and reducing troubleshooting time by 40%.
  • Championed cross-tool integrations, significantly enhancing network observability and reducing issue resolution time by 50% across IT and network landscapes.

Radio Access Network Operation Lead for (Assam North-East, JNK and Himachal Pradesh circle), SNOC

Vodafone Idea Ltd.
01.2018 - 03.2022
  • Led end-to-end network operations for 2G/3G/4G services across North East, J&K, and Himachal Pradesh circles, ensuring 99.4%+ uptime and delivering high service availability for millions of subscribers.
  • Successfully managed the integration of 3,000+ LTE sites, achieving 100% on-time delivery by optimizing cross-functional coordination and vendor (Ericsson) alignment, cutting deployment time by 25%.
  • Oversaw Second Level Assurance for network services, managing Incident, Fault, and Change Management per ITIL standards, reducing incident turnaround time by 30% and improving fault recovery by 35%.
  • Acted as the escalation point across multi-vendor and multi-domain environments, driving Root Cause Analysis (RCA), Problem Management, and implementing corrective actions, reducing recurrent faults by 40%.
  • Led a 25-member NOC team, fostering a performance-driven culture, improving team efficiency by 30% through proactive issue identification and cross-skill development.
  • Contributed to network modernization efforts, establishing the foundation for tools-led delivery, enabling automation, and implementing future-facing operational models, resulting in 15% increased operational efficiency.
  • Strategic Value & Organizational Impact:
  • Directed critical incident resolution for over 500+ high-impact network incidents annually, ensuring minimal customer impact and reducing incident resolution time by 35%.
  • Streamlined vendor relationships and renegotiated maintenance contracts, saving 20% in network operations costs.
  • Introduced data-driven decision-making by utilizing real-time monitoring tools, improving network visibility by 20% and reducing troubleshooting time by 25%.

2nd Level Assurance (Sr. Engineer)

Ericsson Global Service pvt. Ltd.
11.2013 - 12.2017
  • Team Lead – 2nd Level Network Operations (Vietnamobile Vietnam & Idea India Services)
  • Led a high-performing Level 2 NOC team providing 24x7 technical support for 2G/3G/4G RAN services, ensuring seamless operations for Vietnamobile (Vietnam) and Idea Cellular (India).
  • Successfully reduced service disruptions by 20% through proactive incident, fault, and change management, ensuring quick resolutions and minimizing downtime.
  • Directed the resolution of over 500+ escalated technical issues annually, consistently achieving a 95%+ resolution rate within SLA targets.
  • Streamlined incident management processes, reducing average incident turnaround time by 30%, ensuring rapid recovery and minimal impact on service availability.
  • Spearheaded troubleshooting and root cause analysis (RCA) for complex network faults, driving continuous improvement in operational efficiency and reducing repeat incidents by 15%.
  • Coordinated with cross-functional teams and vendors to resolve critical technical issues, driving customer satisfaction by ensuring 99.5% uptime and service reliability.

Network Integration Engineer – RAN Integration

ERICSSON Essjay Ericsson Pvt Ltd
09.2011 - 11.2013
  • Led the seamless integration of new network elements into existing RAN infrastructure, optimizing network performance and ensuring capacity expansion for 2G/3G/4G services.
  • Played a key role in the rollout of new base station sites, successfully executing integration, testing, and troubleshooting activities to ensure smooth service deployment.

Network Project Engineer

Intarvo Technologies
12.2010 - 08.2011
  • Successfully led the upgrade of network equipment and rollout of new infrastructure within the scheduled timeline, ensuring minimal disruption to services.
  • Completed 100% Acceptance Testing for all network equipment, ensuring compliance with quality standards and operational readiness.

FLM Engineer (O&M)

NR Switch & Radio Pvt. Ltd
09.2009 - 11.2010
  • Managed O&M of 2 BSCs and 180+ BTS sites, ensuring continuous service availability and network stability across the Aligarh cluster.
  • Maintained a high Radio Network Availability (RNA) of over 99.3% through proactive maintenance and timely fault rectification.

Network Rollout-BTS Engineer

The Implementor Delhi
11.2007 - 08.2009
  • Spearheaded the 2G BTS rollout and integration across UP (West), expanding network capacity and ensuring seamless site commissioning.
  • Delivered end-to-end project execution—from installation to final handover—ensuring quality standards and smooth transition to local O&M teams.

Education

B.E. - Electronics & Comm.

Rajiv Gandhi Technical University
Bhopal, Madhya Pradesh
06.2007

HIGHER SECONDARY CERTIFICATE - undefined

Kendriya Vidyalaya Jodhpur CBSE
01.2003

SECONDARY SCHOOL CERTIFICATE - undefined

Kendriya Vidyalaya Jodhpur CBSE
01.2001

Skills

  • Effective communication
  • Cross-functional collaboration
  • Analytical problem-solving
  • Responsive to change
  • Team leadership
  • Prioritization and scheduling
  • Problem-solving proficiency
  • Strategic decision-making
  • Client relationship management
  • Collaborative negotiation techniques
  • Scrum methodology expertise
  • Project coordination
  • Network management automation
  • Network infrastructure operations
  • Cloud infrastructure management
  • DevOps implementation
  • Efficient issue resolution
  • Tool utilization expertise
  • Proficient in ITIL V4 practices
  • Proactive problem-solving
  • Critical thinking in problem-solving
  • Service excellence
  • Collaborative teamwork

Certification

  • Project Management Professional Certified. (2024)
  • ITILV4 foundation certified (2024)
  • Professional Scrum Master 1 Certification (2023)
  • Red Hat Certified System Administrator Certified (2022)

Languages

English & Hindi

Accomplishments

  • Received two consecutive INSTA awards at Infosys for outstanding performance.
  • Recognized as the Best Performer of the Month for resolving the highest number of network issues.
  • Awarded for excellent work and zero errors at Vodafone Idea Limited.

Timeline

Network Tool Practice Lead – Automation & IT Operations

Infosys Ltd.
03.2022 - Current

Radio Access Network Operation Lead for (Assam North-East, JNK and Himachal Pradesh circle), SNOC

Vodafone Idea Ltd.
01.2018 - 03.2022

2nd Level Assurance (Sr. Engineer)

Ericsson Global Service pvt. Ltd.
11.2013 - 12.2017

Network Integration Engineer – RAN Integration

ERICSSON Essjay Ericsson Pvt Ltd
09.2011 - 11.2013

Network Project Engineer

Intarvo Technologies
12.2010 - 08.2011

FLM Engineer (O&M)

NR Switch & Radio Pvt. Ltd
09.2009 - 11.2010

Network Rollout-BTS Engineer

The Implementor Delhi
11.2007 - 08.2009

HIGHER SECONDARY CERTIFICATE - undefined

Kendriya Vidyalaya Jodhpur CBSE

SECONDARY SCHOOL CERTIFICATE - undefined

Kendriya Vidyalaya Jodhpur CBSE

B.E. - Electronics & Comm.

Rajiv Gandhi Technical University

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