Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Languages
Timeline
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RAJNEESH RAGHAV

Summary

An Engineering graduate looking forward for an opportunity to utilize my strengths to achieve greater excellence in the Product configuration/Implementation/operations domain and to come up with innovative solutions for the betterment of the organization.

Domain expertise:

Product Implementation

Product configuration

SaaS

Customer Loyalty

CRM

Operations

Overview

2
2
years of professional experience

Work History

Operations Executive

Capillary technologies
Bangalore
07.2022 - 02.2024
  • Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
  • Monitored KPIs to evaluate productivity, quality control and other performance metrics.
  • Created reports on performance metrics such as inventory levels, production output, customer service ratings.
  • Resolved escalated customer inquiries or complaints in a timely manner.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Trained new employees on operational procedures and protocols.
  • Performed root cause analysis on issues impacting operational performance and took corrective action accordingly.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Developed strategies to increase engagement with target audiences on social media platforms.
  • Coordinated with marketing team to develop promotional materials for campaigns.
  • Maintained detailed records of customer interactions within CRM system.
  • Provided technical assistance via phone, email, or chat support systems when needed.
  • Performed QA assessments on software, formatting and content to improve solution usability.
  • Tested software applications for bugs and errors before release.

IMPLEMENTATION EXECUTIVE

BUZZYEARS EDU PVT LTD.
08.2021 - 06.2022
  • Maintain a high level of process quality and consistency, setting up the software for the client to start using the software as per client requirements, Providing IT solutions to the business problems, ensuring the purchased software meets client's technical needs.
  • Conducted quality assurance testing prior to release of completed projects.
  • Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
  • Provided support to customers during all phases of the implementation process.
  • Analyzed customer feedback to identify areas for improvement in existing systems.
  • Monitored progress of implementations in order to meet deadlines set by clients.
  • Conducted training sessions for users on how to use the newly implemented software program.

Education

B.TECH -

Bharat Institute of Technology Meerut
06-2021

10+2 -

SCPS Inter Collge
05-2016

10th -

Happy Blue Birds Public School Shikarpur
05-2013

Skills

  • Data analytics , Data onboarding
  • Analytical skills
  • Customer retention
  • Microsoft office
  • Operations Management
  • Product Support
  • Product configurations/Implementation
  • Loyalty , Engage , Insights , Connect ,
  • Customer loyalty , Brand loyalty

Personal Information

  • Father's Name: Mr. Arun Raghav
  • Mother's Name : Mrs. Shweta Raghav
  • Date of Birth: 09/17/1997
  • Marital Status: Married

Languages

  • ENGLISH
  • HINDI

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Operations Executive

Capillary technologies
07.2022 - 02.2024

IMPLEMENTATION EXECUTIVE

BUZZYEARS EDU PVT LTD.
08.2021 - 06.2022

B.TECH -

Bharat Institute of Technology Meerut

10+2 -

SCPS Inter Collge

10th -

Happy Blue Birds Public School Shikarpur

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RAJNEESH RAGHAV