Rajneesh Singh

• Team Leadership and Global Operations Management: Successfully led the Central Operations Refunds team, orchestrating seamless refund processing for Satguru Travel's global offices. This involved managing critical cases and addressing operational challenges with a focus on swift resolution and process improvement.
• Performance Excellence: Maintained stringent adherence to Transaction Turnaround Time (TAT) and Service Level Agreements (SLAs) while overseeing meticulous reporting and reconciliation with global offices. My proactive approach ensured operational efficiency and customer satisfaction.

• Client Servicing Excellence: Serving the prestigious McKinsey and Company account, I meticulously coordinated both international and domestic travel accommodations, arranging airfare and hotels, while delivering meticulous travel itineraries meeting client needs.
• Online Tool Proficiency: Demonstrating efficiency in PAT tool usage for booking creations and actively contributing to the tool team by providing valuable insights through testing on both PAT and Concur tools. My proficiency in these tools has significantly enhanced operational processes and testing protocols.
• TAT Maintenance and Quality Assurance: Playing a pivotal role in ensuring timely and high-quality refund processing, conducting rigorous audits to maintain operational efficiency, and meeting established Service Level Agreements (SLAs).
• Operational Expertise: With a tenure since July 2020 in GBT-GSD financial team, I have consistently managed refund processing and loading on SFL, fostering effective queues management and conducting comprehensive reporting and audits on refunds.

Client-Centric Service: Extensively supporting clients with their diverse travel and hotel accommodation needs, ensuring seamless experiences for both domestic and international travel. My dedication to providing tailored solutions has consistently resulted in high client satisfaction.

• Proficiency with SMART Reservation Tool: Utilizing the SMART online reservation tool extensively, I efficiently facilitated bookings, ensuring precision and timeliness in travel arrangements for our clients. This tool proficiency significantly contributed to streamlining our booking processes.
• Support Team Collaboration: I closely coordinated with the support team, actively participating in discussions and providing valuable feedback for refining and enhancing the SMART tool's functionality. This collaboration led to meaningful corrections and improvements, enhancing overall tool efficiency.

• · Served IBM and Mckinsey and company accounts
• · Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel reservations.
• · Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• · Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer, and tour information.
• · Handled sensitive personal data with discretion.
• · Communicated with clients to confirm itineraries, methods of transportation, and travel regulations.
• · Developed process improvements and long-term business strategies through analysis of customer feedback.

• · Served - Hewlett-Packard (HP)
• · Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• · Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• · Collaborated with colleagues to implement best practices across department and exceed team goals.
• · Developed process improvements and long-term business strategies through analysis of customer feedback.
• · Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

• Served IBM Account.
• · Organized trips for individual, family and business travelers.
• · Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Navigation Support for Online Booking Tool (OTR): Offering comprehensive navigation support to travelers utilizing the Online Booking Tool (OTR). I've guided and assisted clients, ensuring seamless navigation through the tool to facilitate their bookings effectively. This proactive assistance has contributed significantly to a smoother booking experience for our clientele.
• · Worked closely with clients to understand unique needs and meet specific travel desires.
• · Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• · Responded to clients' questions, issues and complaints and implemented appropriate solutions

• Worked with Reservation and Ticketing team.
• · Served as GSA for 15+ airlines for ex USA and Canada Travelers.
• · Worked closely with clients to understand unique needs and meet specific travel desires.
• · Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• · Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• · Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness
• Responded to clients' questions, issues and complaints and found appropriate solutions when needed.