Rajni Bhatia
Ahmedabad
Summary
Experienced in setting, monitoring, and managing strategic and tactical business plans to drive sustained growth, operational improvements, and profit maximization. Skilled at taking a big-picture approach to identify opportunities for overhauling processes and program operations.
Overview
13
13
years of professional experience
Work History
Head of Business Excellence
MSM Unify
12.2019 - Current
- Spearheaded business excellence initiatives, optimizing operational efficiencies and driving continuous improvement
- Managed a lean audit team, achieving 100% compliance across 20 verticals and 3 subsidiaries
- Developed Power BI dashboards for KPI management, enabling quick access to key metrics and faster decision-making
- Streamlined audit workflows through technology, proactively identifying deviations, unproductive resources, and revenue leakages
- Delivered ongoing training on risk mitigation, regulatory standards, and audit protocols to enhance organizational readiness
- Aligned business strategies with organizational goals to foster innovation, adaptability, and improved customer satisfaction
- Developed and implemented successful strategies for building company sales.
- Streamlined costs through proactive examination and improvement of operations.
Senior Auditor
Vodafone Idea Limited
10.2016 - 12.2019
- Oversaw Credit & Collections, NPS, Mystery Shopping, and Customer Service operations across 12 telecom circles
- Improved recovery rates and reduced bad debts through optimized credit and collections strategies
- Analyzed 10K+ NPS responses to identify customer pain points, leading to targeted actions that improved CSAT scores
- Conducted 200+ audits of retail and service touchpoints, driving improvement in frontline compliance
- Developed and implemented corrective actions to bring business areas in line with standards.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Team Lead
DR ITM Limited
06.2012 - 09.2016
- Managed end-to-end processes across Sales, Service, Government Grants, Loan Processing, and Donation Collections for 'Save the Children.'
- Streamlined loan processing and donation workflows, reducing errors by and accelerating approval timelines
- Partnered with IT to automate grant disbursement tracking, eliminating 15+ manual steps and achieving 100% audit readiness
- Identified process optimization and scalability opportunities to support organizational growth and efficiency
- Ensured compliance with regulatory requirements and industry standards across multi-sector operations
- Collaborated with cross-functional teams to enhance operational performance and improve stakeholder experience
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Bachelor of Arts - PoliGcal Science & Government
Rajasthan University
01.2014
Skills
- Data Analytics & Visualization
- Process Audit & Compliance
- Business & Financial Analysis
- Leadership & Strategy
- SOP Writing & Process Optimization
- IT Tool Proficiency
- Advanced Excel
- Power BI
- Audit Management
- Regulatory Compliance
- Risk Mitigation
- AI-powered Audit Tools
- Automation
- Operational Performance Assessment
- Cost-saving Opportunities
- Stakeholder Management
- Team Development
- Operational Excellence
- Microsoft Office Suite
- PowerPoint
- Word
- Dashboard Creation
- Process Inefficiencies Identification
- Scalability Improvement
- Redundancy Reduction
- Innovation management
- Business planning
- Budget development
Websites
Languages
Hindi
English
Rajasthani
Personal Information
Date of Birth: 01/08/94
Hobbies and Interests
- Travelling
- Dancing
- Networking
Core Skills Tools
- Proficient in Advanced Excel and Power BI for KPI tracking, trend analysis, and business insights.
- Skilled in audit management, regulatory compliance, and risk mitigation across diverse sectors.
- Experienced in AI-powered audit tools and automation to streamline workflows and improve efficiency.
- Strong analytical ability to assess operational performance and identify cost-saving opportunities.
- Proven expertise in stakeholder management, team development, and driving operational excellence.
- Hands-on with Microsoft Office Suite: Excel (Advanced), PowerPoint, Word; experienced in creating impactful dashboards and reports.
- Adept at identifying process inefficiencies and deploying solutions that improve scalability and reduce redundancies.
Timeline
Head of Business Excellence
MSM Unify
12.2019 - Current
Senior Auditor
Vodafone Idea Limited
10.2016 - 12.2019
Team Lead
DR ITM Limited
06.2012 - 09.2016
Bachelor of Arts - PoliGcal Science & Government
Rajasthan University
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