Love to sing!đ”
Rajni Jaiswal
Travel Consultant
Delhi
Summary
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Travel Consultant
Igt Solutions Gurugram
Gurugram
04.2022 - Current
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
Travel Agent
Crystal Travel
Gurugram
09.2021 - 04.2022
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Followed up with customers to increase customer service with travel plans.
Consultant
Fis Gurgaon
Gurugram
06.2018 - 08.2021
- Supported clients with business analysis, documentation, and data modeling.
Education
Bachelor Of Computer Applications - It
IGNOU
New Delhi 05.2014 - 05.2016
12th - Economics
Gskv School
Mohan Garden 05.2012 - 05.2013
Skills
In my current Company i have worked in egencia in customer service email with all the acvounts and billing departments as well also we have been a part of special crt team during my working days
Travel research
Travel insurance
Hotel accommodations
Global destinations
Itineraries
Certification
Received certificate for top csat performance
Interests
Timeline
Received certificate for top csat performance
11-2022
Travel Consultant
Igt Solutions Gurugram
04.2022 - Current
Travel Agent
Crystal Travel
09.2021 - 04.2022
Consultant
Fis Gurgaon
06.2018 - 08.2021
Bachelor Of Computer Applications - It
IGNOU
05.2014 - 05.2016
12th - Economics
Gskv School
05.2012 - 05.2013