Rajni Rana
Kharar
Summary
Developer with expertise in automation workflows, API integration, and CRM platforms. Achievements include enhancing operational efficiency and increasing customer satisfaction through innovative solutions.
Overview
9
9
years of professional experience
Work History
Developer
Odz Services
Mohali
11.2016 - Current
- Developed automation workflows to enhance operational efficiency and reduce manual tasks.
- Integrated third-party APIs to extend site capabilities and improve user experience.
- Analyzed data from past campaigns to recommend strategies for future success.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Master of Computer Applications -
Guru Nanak Dev University
Regional Campus Gurdaspur05-2015
Bachelor of Computer Applications -
Govt. Shivalik College Naya Nangal
Nangal05-2012
Skills
- Automation workflows and API integration
- 80 email marketing and automation tools
- CRM platforms like ClickFunnels, Webflow, and GoHighLevel
- Integration tools like Make, Zapier, etc
- Website migration and PHP programming
- WordPress
- Shopify Admin
- REST API integration
- Web scraping with tools
- Effective communication
- Problem solving and multitasking
- Team leadership
- Customer relationship management
- Self-directed and active listening
- Problem solving
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Developer
Odz Services
11.2016 - Current
Master of Computer Applications -
Guru Nanak Dev University
Bachelor of Computer Applications -
Govt. Shivalik College Naya Nangal