Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Languages
Timeline
Generic

RAJNI RISHI

Delhi

Summary

Dynamic Branch Coordinator with strong leadership and project management skills. Proven ability to coordinate complex projects and enhance customer service across multiple branches, driving operational efficiency and timely contract finalization.

Overview

16
16
years of professional experience

Work History

Branch Coordinator & Commercial lead

G4S Facilities Services India Pvt Ltd
09.2013 - Current
  • Commercial & Contract finalisation- Single ended handling the commercial & costing of North region for existing clients during the renewal of the contract along with the legal & management approval on commercials & P&L.
  • Minimum wage price increase recovery - Ensuring timely communication to all north clients on the minimum wage revision released by the respective state with the follow up on the timely recovery of it.Preparation of costing & P&L after the rate revision due to the minimum wage revision.
  • Project Management & coordination- Coordinated multiple projects / important daily trackers from conception to completion, ensuring timely delivery as per the requirement of management with the coordination with all branches of North.
  • Communication-Developed and maintained strong relationships with stakeholders, including team members of all north branches and clients.
  • Actively supporting North Business Head -GM in the timely PI recovery,contract / costing tracking & finalisation and in other branch activities including audit on costing,commercial & contracts.
  • Ensures the timely preparation and analysis of various daily, weekly and monthly trackers and other documentation from subordinates for the further submission to top management to take the necessary decision in the support of business as per the requirement of top management.

Team Lead

Arcis
12.2009 - 08.2013
  • Monitoring Collection Calls, Live Barging and giving feedback to agents as well as coaching.
  • Live Call listening & Floor walk to reduce fatal & increase CQ Score.
  • Taking care of Team performance towards their work, help them if they stuck.
  • Interacting with the customers to gather their feedback regarding the project, utilities.
  • Determining training needs of employees.
  • Conducting suitable training programs to enhance their operational efficiency leading to increased productivity.

Education

Bachelor of Art -

Vivekanand College
01.2008

Intermediate - Commerce

Government girls senior secondary school
01.2005

High School -

Government girls senior secondary school
01.2003

Skills

  • Leadership and management
  • Customer service excellence
  • Effective communication
  • Analytical problem solving
  • Time management strategies
  • Negotiation skills
  • Adaptability and flexibility
  • Digital proficiency
  • Forecasting and planning

Accomplishments

Best Branch Support Key Personnel, 2024

Languages

  • English
  • Hindi

Personal Information

  • Date of Birth: 02/17/88
  • Gender: Female
  • Marital Status: Married

Languages

English
First Language
Hindi
Advanced (C1)
C1

Timeline

Branch Coordinator & Commercial lead

G4S Facilities Services India Pvt Ltd
09.2013 - Current

Team Lead

Arcis
12.2009 - 08.2013

Bachelor of Art -

Vivekanand College

Intermediate - Commerce

Government girls senior secondary school

High School -

Government girls senior secondary school

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RAJNI RISHI