RAJNI VOHRA
Summary
Thorough Senior Analyst with over 10 years background in Banking Sector. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.
Competent Banker driven to exceed sales goals and build long-term relationships with customers. Successful at achieving sales objectives with consistency.
Service driven team player with record of providing high-quality support. Knowledgeable and dedicated customer service. Professional with extensive experience in banking industry.
Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
11
11
years of professional experience
Work History
Senior Analyst
Deutsche Bank
07.2018 - Current
- Handling Legal Notices received at branch
- Handling verification of Cash, NEFT, RTGS ,DD .
- Handling savings and current account queries
- Monthly regulatory reporting & ensuring adherence to all regulatory and audit requirements.
- Handling of Internal Audit and Service Quality Audit of the Branch and achieve excellent scores for the branch .
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
- Examined ledger tickets for expenses and fees with accuracy and efficiency.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
Deputy Manager
IndusInd Bank
02.2014 - 05.2017
- Handling verification of Cash, NEFT, RTGS ,DD.
- Handling clearing referrals & inward remittances for the branch
- Handling customer queries and branch operations
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches & Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services
Assistant Manager
Kotak Mahindra Bank
12.2012 - 02.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Drove operational improvements which resulted in savings and improved profit margins & Worked with all types customers to understand needs and provide excellent service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
MBA - Master of Business Administration
IMT Ghaziabad
04.2013
Master of Commerce -
Rohtak University - Rohtak
Rohtak03.2011
Bachelor of Commerce (Hons) -
University of Delhi - Gargi College
Delhi03.2009
Skills
- Service standard compliance
- Complaint resolution & Account management
- Client Relationship Management
- Serving Customer Needs
- Money handling abilities
- Training development aptitude
- Punctuality
Accomplishments
Achieved 100% score consistently from 3.5 year by completing Client request and queries and resolving same in tat with accuracy and efficiency
Timeline
Senior Analyst
Deutsche Bank
07.2018 - Current
Deputy Manager
IndusInd Bank
02.2014 - 05.2017
Assistant Manager
Kotak Mahindra Bank
12.2012 - 02.2014
MBA - Master of Business Administration
IMT Ghaziabad
Master of Commerce -
Rohtak University - Rohtak
Bachelor of Commerce (Hons) -
University of Delhi - Gargi College
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