RAJNI VOHRA
Summary
Thorough Senior Analyst with over 10 years background in Banking Sector. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.
Competent Banker driven to exceed sales goals and build long-term relationships with customers. Successful at achieving sales objectives with consistency.
Service driven team player with record of providing high-quality support. Knowledgeable and dedicated customer service. Professional with extensive experience in banking industry.
Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
11
11
years of professional experience
Work History
Senior Analyst
Deutsche Bank
Gurugram
07.2018 - Current
- Handling Legal Notices received at branch
- Handling verification of Cash, NEFT, RTGS ,DD .
- Handling savings and current account queries
- Monthly regulatory reporting & ensuring adherence to all regulatory and audit requirements.
- Handling of Internal Audit and Service Quality Audit of the Branch and achieve excellent scores for the branch .
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
- Examined ledger tickets for expenses and fees with accuracy and efficiency.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
Deputy Manager
IndusInd Bank
Faridabad
02.2014 - 05.2017
- Handling verification of Cash, NEFT, RTGS ,DD.
- Handling clearing referrals & inward remittances for the branch
- Handling customer queries and branch operations
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches & Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services
Assistant Manager
Kotak Mahindra Bank
Faridabad
12.2012 - 02.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Drove operational improvements which resulted in savings and improved profit margins & Worked with all types customers to understand needs and provide excellent service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
MBA - Master of Business Administration
IMT Ghaziabad
04.2013
Master of Commerce -
Rohtak University - Rohtak
Rohtak03.2011
Bachelor of Commerce (Hons) -
University of Delhi - Gargi College
Delhi03.2009
Skills
- Service standard compliance
- Complaint resolution & Account management
- Client Relationship Management
- Serving Customer Needs
- Money handling abilities
- Training development aptitude
- Punctuality
Accomplishments
Achieved 100% score consistently from 3.5 year by completing Client request and queries and resolving same in tat with accuracy and efficiency
Timeline
Senior Analyst
Deutsche Bank
07.2018 - Current
Deputy Manager
IndusInd Bank
02.2014 - 05.2017
Assistant Manager
Kotak Mahindra Bank
12.2012 - 02.2014
MBA - Master of Business Administration
IMT Ghaziabad
Master of Commerce -
Rohtak University - Rohtak
Bachelor of Commerce (Hons) -
University of Delhi - Gargi College