Rajnikant Dekate
Collection Executive
Room No, 7 Anjurgaon Near Ram Mandir Anjurgaon, BhiwandiThane
Summary
Competent Accounts Receivable Specialist bringing [5] years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Collections Executive
Conneqt Business Solution Pvt Ltd
Thane
02.2020 - Current
- Worked with customer to create debt repayment plan based on current financial condition.
- Entered client details and notes into system for interdepartmental access and review.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Improved operations through consistent hard work and dedication.
Subject Matter Expert
Home Credit India Finance Pvt Ltd
Rabale, Navi Mumbai
04.2017 - 11.2019
- Designed and prepared technical reports, studies and related documentation.
- Led corporate-wide initiatives to help guide enterprise and business level goals.
- Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
- Marked charts and graphs to record results and prepared and delivered presentations, training and briefings required by contract.
Customer Service Representative
Vertex Customer Service Management Pvt Ltd
Ghansoli, Navi Mumbai
03.2016 - 03.2017
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Government High School Andhalgaon
Andhalgaon , Maharashtra 04.2008 - 02.2009
High School Diploma -
Government Secondary School
Andhalgaon , Maharashtra 08.2009 - 03.2011
High School Diploma -
Maharashtra Knowledge Corporation Company
Tumsar 04.2011 - 12.2011
Skills
Aging reports analysis
Accurate payment posting
Data Entry
Dependable and Responsible
MS Office
Self-Motivated
Google Workspace
Multitasking Abilities
Analytical and Critical Thinking
Timeline
Collections Executive
Conneqt Business Solution Pvt Ltd
02.2020 - Current
Subject Matter Expert
Home Credit India Finance Pvt Ltd
04.2017 - 11.2019
Customer Service Representative
Vertex Customer Service Management Pvt Ltd
03.2016 - 03.2017
High School Diploma -
Maharashtra Knowledge Corporation Company
04.2011 - 12.2011
High School Diploma -
Government Secondary School
08.2009 - 03.2011
High School Diploma -
Government High School Andhalgaon
04.2008 - 02.2009