Rajnish Mishra

High performing IT professional with 14 + years of experience delivering high impact work in IT Project Management Operations. Able to play a key role in analyzing problems and come up with creative solutions as well as producing methodologies and files for effective performance management. Always look forward to find out loopholes in the process by performing numerous audits and come up with the ideas for the optimization of the process. A quick learner who can absorb new ideas and can communicate clearly and effectively. Experience on Cisco devices such as router, switch, firewall, access point and wireless devices. Specializing in Enterprise IT Implementations with experience providing cradle-to-grave management over large-scale IT implementations. Excel at liaising between business and technical areas to achieve on-time, on-budget, and on-spec project completions. Able to merge customer and user needs with business requirements, budgetary Restrictions, and logistical considerations to meet project deliverables.

• Application Support
• SOC Project
• Big Data Hadoop
• Payroll Management, HRIS
• ERP Implementation Project
• IAM Project Implementation

• Identify infrastructure goals and project delivery clearly.
• Plan and implement projects, Help define project scope, goals and deliverables.
• Collect and manage project team.
• Create a project schedule and timeline.
• Define tasks and required resources.
• Report on the project status, Present to stakeholders reports on progress as well as problems and solutions.
• Implement and manage changes when necessary to meet project deliverables.
• Define all activities necessary to acquire project goals and objectives.
• Identify needed members for project team.
• Leading Global project Implementation and Management for client engagement.
• Evaluate and assess the result of the project.
• Record document concisely and clearly all project plans. Identify prime risks and limitations within project plan.
• Evaluate and determine plan variance from project performance.
• Collect and present performance information related to infrastructure projects.
• Responsible for overall managed service delivery and SLA Compliance.
• Periodically track and assess the managed services risks and develop plans to mitigate them.
• Prepare and review status reports and present the same to customers.
• Ensure all the SLA, KPI, Billing and Under Pinning Contract with reference to Infrastructure services are appropriate and updated.
• Customer Request or Complaints - Closure of all customer complaints within SLA.
• Manages the end to end project life cycle , ensuring successful delivery with in scope, budget and timeline.
• Monitors and manages project baseline to ensure activities are occurring as planned - scope, budget, and schedule – manages variances.
• Proactively performance monitoring and reporting on Project/program scope, time, cost, quality, risks, and overall project/program health.
• Proactively identify risks and issues on projects - leading team to develop risk management and issues management plans.
• Managing the team working from different location. Handling multiple projects at the same time.
• Coordinating with Project Team and stakeholder.
• Providing the Direction and support to the project team to ensure that all team members understand and are onboarded with the project including the delegated task.
• Facilitated resolution of conflicts between team members when necessary.
• Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
• Created and implemented processes to ensure successful completion of projects.
• Provided guidance to team members regarding tasks assigned to them.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Prepared cost estimates for projects of varying sizes. Having weekly, Monthly and Quarterly meetings with customer to share project progress.
• Preparing the WSR, MBR and QBR in PPT and sending to customer.
• Invoice submission as per Project type and progress.
• Identify, Mitigate and Manage Project Related Risks.

• PMP Certified
• ServiceNow CSA Certified

• Awarded Star Rising Award in Capgemini just after completing the
  probation period.
• Received 3 appreciations from Client directly by delivering quality work in
  optimized time frame.
• Participated in Lean project and also given many cost saving quest Ideas
  also get awarded for the same.
• Won Gold Award for execution in AON in 2013 - 2014.
• Won Platinum Award for best client support in AON in 2012 - 2013.
• Won Best Quest Of the month for the best idea in AON in 2013.
• Service Delivery Excellence Award by Happiest Minds Technologies

• T&M Project
• Fix Price Project
• Fix Monthly Billing

• ANBT (US Account) - Cyber Ark and Okta Implementation, SOC
• Google (US Account) - Staff Augmentation
• Yearup (US Account) - HRIS Project
• Equifax (US & UK) - Big Data Hadoop
• Opendoor (US & India) - Application Support
• Sony (India) - Staff Augmentation

I hereby declare that all the information furnished by me is true to the best of my knowledge and belief.

Date:

Place:                                                                                                                              (Signature)