Rajnish Mishra
Team Manager
Ghaziabad
Summary
Seasoned and results-oriented professional with over 15 years of comprehensive experience in Operations, Process Management, Client Servicing, and Payroll Management. Proven track record of driving operational excellence by identifying process gaps through rigorous audits and implementing innovative, data-driven solutions for optimization. Highly skilled in designing and executing performance management methodologies that align with organizational goals. Known for quick learning, strong analytical thinking, and clear, effective communication. Committed to continuous improvement and delivering high-impact results in dynamic and fast-paced environments.
Overview
3
3
Languages
1
1
Certification
18
18
years of professional experience
Work History
Team Manager
Cognizant Technologies Solutions
05.2025 - Current
- Handled more than 10,000 employees payroll processing.
- · End-to-end India payroll operations covering monthly payroll inputs, employee master-data validation, payroll processing, gross-to-net review, payroll output validation and payroll closure.
- · Maker-checker controls for payroll inputs and outputs, including validation of salary changes, new joiners, leavers, variable pay, deductions, reimbursements and other payroll-impacting transactions.
- · Full & Final Settlement support covering final salary, applicable recoveries/deductions, leave settlement, statutory deductions and settlement validation.
- · India payroll statutory compliance exposure including Income Tax/TDS, Provident Fund (PF/EPF), Professional Tax (PT), ESIC, LWF, NPS, Gratuity and Statutory Bonus, with focus on validation and compliance controls.
- · Payroll tax activities including employee tax data validation, TDS reconciliation, Form 24Q and Form 16 support/validation, subject to applicable payroll processes and organizational ownership.
- · New-joiner and onboarding payroll activities including payroll master-data validation, statutory enrollment inputs, employee declarations and payroll setup checks.
- · Payroll MIS and management reporting including headcount, payroll/CTC variance, pay revisions, payroll quality, outstanding payments, hold payments, negative settlement and gratuity-related tracking.
- · Payroll reconciliation and Finance coordination covering payroll-to-GL validation, salary payable/receivable reconciliation, payroll variance investigation and resolution of accounting differences.
- · Internal and external payroll audit support through preparation of payroll registers, reconciliations, statutory records, control evidence, approvals and responses to audit queries.
- · Payroll compliance and risk management through monitoring of regulatory changes, impact assessment, process/control updates, testing and implementation of revised payroll practices.
- · Workday Payroll operational support including payroll processing, integrations, off-cycle payroll, timecard validation, one-time payments, mass operations, payroll accounting and UAT/system validation.
- · Development and maintenance of payroll SOPs, process documents, control documents, training materials and knowledge-transfer content.
- Led cross-functional teams to enhance project delivery and operational efficiency.
- Developed strategies to improve team collaboration and communication practices.
- Implemented best practices for process improvement and workflow management.
- End to End Payroll in Workday.
- Integration Run as per Schedule for Inbound and Out Bound
- Using GenAI and AgenticAI
- Timecard sign-off in Workday.
- Worked on SNOW Tickets, Overpayment
- Garnishment Set up, Tax Set up and Payment and Solution Setup in ADP Smart compliance
- OIDC Set up in ADP.
- Run Off cycle payroll in Workday if required
- Timecard update, Onetime payment, Mass Load tool, Service Ticket
- Integration validation, Mass Submit, Upload EIB file, Mass Operation Management, Mass Advance, Timecard Validation
- Defensive Query Audit for Excessive Pay, Payroll Input not processed, Hours Over N, Zero Net pay, Pay group change, Bonus and Onetime payment, Payroll Accounting by Company/Period
- Worked on run pay complete.
- Run GL Integration INT0061, INT0060, and INT0040.
- Run Inbound Integration for NRSIT
- Payroll processed for 19000 employees
- Managed a team of more than 12 employees
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Set goals for performance and deadlines to comply with company plans and vision.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Coached team for success by using corrective action processes.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Conducted regular meetings with Team to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Implemented process improvements to streamline workflows and reduce delays.
- Managed client relationships by providing regular updates and addressing concerns.
- Motivated team members to consistently achieve or exceed performance expectations.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Processed employee time sheets according to payroll deadlines set by Human Resources.
- Worked closely with external auditors during annual audit of company's payroll tax records.
- Participated in special projects related to the implementation or conversion of existing payroll software programs.
- Conducted periodic audits of payroll records to verify accuracy of data entry.
- Provided support during financial audits related to payroll.
- Reviewed and approved timecards for processing by payroll department.
- Handled bi-weekly payroll services for company employees.
- Responded promptly to inquiries from external auditors or government agencies regarding payroll matters.
Payroll Manager
Reckitt (Team Lease Payroll)
04.2024 - 05.2025
- Developed proficiency in handling payroll systems for clients in US, Canada, UK and Middle East countries.
- Oversee relationships with third-party vendors to ensure exceptional service delivery.
- Ensured accuracy in payroll reporting through meticulous validation.
- Proficient in executing accurate post-payroll reporting and ensuring compliance with statutory obligations.
- Synchronized payroll strategies with organizational objectives through cross-departmental collaboration.
- Streamlined identification of timesheet anomalies to ensure accuracy.
- Addressed inquiries regarding compensation, deductions, and time records.
- Managed and processed requests for various types of leave.
- Oversees modifications to exemption categories, role statuses, and position titles.
- Managed payroll records through efficient gathering of details related to personnel changes and compensation adjustments.
- Streamlined processes to enhance data accuracy.
- Delivered precise and error-free headcount reports with consistent accuracy.
- Regularly verified and adjusted employee leave records for accuracy.
- Developed and sustained systems to verify payroll information accuracy.
- Monitored payment trends to discover potential cost-saving measures.
- Monitored and maintained alignment with legal standards in payroll processes.
- Pinpointed processes that could enhance operational efficiencies in multiple countries.
- Supervised collection and submission of W2s and T4s during annual tax period.
- Assisted in implementing changes related to pay rates, tax calculations.
- Processed manual checks when needed for terminated employees.
- Reviewed and ensured precise global timekeeping data for payroll.
- Oversaw compensation processes across multiple employee categories ensuring timely disbursements.
- Analyzed employee time data such as overtime and vacations.
- Created and submitted biweekly payroll documentation.
- Facilitated onboarding for new hires into time reporting systems.
- Handled operational processes for rehires, transfers, terminations and withholding tasks.
- Created tools for payroll reconciliation, leading to improved accuracy in reports.
- Oversaw interactions to ensure compliance and seamless advisory coordination.
- Handled all stages of bi-weekly payroll execution for both US and Canadian operations.
- Compiled data on employee hours worked.
- Developed comprehensive monthly reports including billing files, KPIs and MIS for executive team.
- Addressed and clarified concerns related to W2, T4, TD1, W4 forms, 401k contributions, ROE management and garnishment issues.
- Successfully included all relevant internal compliance audits such as IC 7070, IC 7080, and IC 71.
- Managed HR-related tickets using the service now platform.
- Handled ticket creation and allocated assignments within Service Now.
- Administered ServiceNow platform for seamless IT service management operations.
- Directed end-to-end execution of payroll implementation initiatives.
- Managed a team of more than 12 employees.
Payroll Manager
Freelancer
06.2023 - 09.2023
Sr Tech Lead (US Payroll Manager)
Happiest Minds Technologies
09.2021 - 06.2023
- Knowledge on US, Canada, UK and Middle East Countries Payroll.
- Validate payroll reports to ensure 100% accuracy.
- Well-versed with post payroll reporting and statutory filings.
- Identifies, investigates, and resolves discrepancies in timesheet and payroll records.
- Answers staff questions about wages, deductions, attendance, and time records.
- Receives and coordinates requests for leave and other absences such as maternity and paternity leaves.
- Handles changes in exemptions, job status, and job titles.
- Maintains payroll processing system and records by gathering, calculating, and inputting data such as New hire, leavers, salary changes, overtime, commissions.
- MIS Reporting
- Providing error free and accurate reports (head count reports etc.)
- Executing the Mediclaim cycle on time.
- Maintaining the leave balances for the employees.
- Maintaining monthly organization charts with accurate headcount (of the month).
- Created and maintained controls to ensure accuracy of payroll data.
- Analyzed payment trends to identify potential areas for improvement in efficiency or cost savings.
- Maintained compliance with all applicable federal, state, local laws, regulations, and reporting requirements related to payroll operations.
- Identified opportunities for process improvements that would increase efficiencies across multiple countries and regions.
- Managed the year-end tax filing process including W2s, T4s.
- Provided support to Human Resources team regarding changes in salary rates, deductions, taxes.
- Processed manual checks for terminated employees as necessary.
- Audited timekeeping records from multiple locations globally ensuring accuracy prior to processing paychecks.
- Managed payroll for temporary, hourly and salaried employees.
- Calculated overtime, vacation sick hours and other categories of time.
- Produced and filed payroll reports every Biweekly.
- Onboarded new employees in time reporting and payroll systems.
- Processed employee rehires, transfers, terminations and withholdings.
- Implemented payroll reconciliation tools to improve report accuracy.
- Managed relationships with tax authorities, bankers and auditors.
- Responsible for the preparation and processing of Bi-weekly US and Canada Payroll.
- Collecting information on Hours worked for each employee.
- Preparing monthly Billing Files, KPIs, MIS, Dashboards and Deck for senior management.
- Supervise payroll activities to ensure accuracy, confidentiality of data and information while processing & auditing the payroll and complying with related policies, practices and regulations and to disburse/credit salary to all employees bank account on time.
- Resolving employee queries over W2, T4, TD1, W4, 401k, ROE and Garnishment.
- Incorporation of all the internal compliance audits, e.g. IC 7070, IC 7080, IC 7i.
- Received tickets from HR, and the employee is in the ServiceNow tools.
Process Lead
Capgemini Technologies
04.2019 - 09.2021
- Gained expertise in payroll systems of US, Canada, UK, and Middle Eastern countries.
- Execute thorough validation for accurate payroll checks.
- Proficient in completing after-payroll documentations.
- Investigated discrepancies in timekeeping records to ensure accuracy.
- Answers staff questions about wages, deductions, attendance, and time records.
- Receives and coordinates requests for leave and other absences such as maternity and paternity leaves.
- Handles changes in exemptions, job status, and job titles.
- Maintains payroll processing system and records by gathering, calculating, and inputting data such as New hire, leavers, salary changes, overtime, commissions.
- MIS Reporting
- Providing error free and accurate reports (head count reports etc.)
- Executing the Mediclaim cycle on time.
- Maintaining the leave balances for the employees.
- Maintaining monthly organization charts with accurate headcount (of the month).
- Created and maintained controls to ensure accuracy of payroll data.
- Analyzed payment trends to identify potential areas for improvement in efficiency or cost savings.
- Maintained compliance with all applicable federal, state, local laws, regulations, and reporting requirements related to payroll operations.
- Identified opportunities for process improvements that would increase efficiencies across multiple countries and regions.
- Managed the year-end tax filing process including W2s, T4s.
- Provided support to the Human Resources team regarding changes in salary rates, deductions, and taxes.
- Processed manual checks for terminated employees as necessary.
- Audited timekeeping records from multiple locations globally, ensuring accuracy prior to processing paychecks.
- Managed payroll for temporary, hourly and salaried employees.
- Calculated overtime, vacation sick hours and other categories of time.
- Produced and filed payroll reports every Biweekly.
- Onboarded new employees in time reporting and payroll systems.
- Processed employee rehires, transfers, terminations and withholdings.
- Implemented payroll reconciliation tools to improve report accuracy.
- Managed relationships with tax authorities, bankers and auditors.
- Responsible for the preparation and processing of Bi-weekly US and Canada Payroll.
- Collecting information on Hours worked for each employee.
- Preparing monthly Billing Files, KPIs, MIS, Dashboards and Deck for senior management.
- Supervise payroll activities to ensure accuracy, confidentiality of data and information while processing & auditing the payroll and complying with related policies, practices and regulations and to disburse/credit salary to all employees bank account on time.
- Resolving employee queries over W2, T4, TD1, W4, 401k, ROE and Garnishment.
- Incorporation of all the internal compliance audits, e.g. IC 7070, IC 7080, IC 7i.
- Received tickets from HR, and the employee is in the ServiceNow tools.
Delivery Specialist - Payroll
Alight Solutions (Former AON)
05.2012 - 04.2018
- As an experienced professional in workforce management and payroll administration, I have developed strong expertise in managing US payroll processes and utilizing advanced tools like UKG Dimensions to optimize workforce operations. With a solid background in ensuring accurate payroll processing and leveraging technology for efficiency, I have successfully contributed to improving employee satisfaction, compliance, and overall business performance.
- Key Responsibilities and Achievements:
- US Payroll Administration:
- Managed end-to-end payroll processes for a diverse workforce, ensuring accurate and timely processing of employee pay, including salary, bonuses, commissions, and overtime.
- Processed payroll in compliance with federal, state, and local regulations, ensuring all deductions, tax calculations, and benefits were accurately applied.
- Worked closely with the HR and finance teams to ensure data integrity and resolve payroll discrepancies.
- Led efforts to ensure compliance with labor laws, such as the Fair Labor Standards Act (FLSA), working with auditors for internal audits and external compliance.
- Kronos Workforce Management:
- Implemented and managed Kronos Workforce Management solutions to automate timekeeping, attendance tracking, and labor scheduling across various departments.
- Utilized Kronos to ensure precise attendance tracking, minimizing errors in payroll calculations, and ensuring that labor laws and company policies were adhered to.
- Trained HR teams, managers, and employees on effective Kronos usage, ensuring the tool was used to its full potential for timekeeping and scheduling.
- Optimized scheduling using Kronos to align staffing levels with business needs, reducing overtime, and improving labor cost efficiency.
- Assisted with the integration of Kronos with existing HR and payroll systems, ensuring seamless data flow, and improving payroll accuracy.
- UKG Dimensions Experience:
- Utilized UKG Dimensions for time tracking, attendance management, and workforce scheduling, optimizing labor resources, and reducing labor costs.
- Developed and managed employee schedules in the system to ensure compliance with business needs, while minimizing overtime costs.
- Implemented UKG Dimensions to track employee time, attendance, and leave, improving the accuracy of payroll data.
- Assisted in the integration of UKG Dimensions with payroll systems, improving data flow, and reducing manual errors.
- Generated workforce analytics reports using UKG Dimensions, providing insights into labor costs, productivity, and workforce trends to support decision-making.
- Process Improvement & Optimization:
- Spearheaded initiatives to streamline payroll and workforce management processes, reducing payroll cycle time, and enhancing operational efficiency.
- Provided training and support to staff and managers on how to use UKG Dimensions effectively, ensuring the system was utilized to its full potential.
- Contributed to the successful implementation of new payroll and time management features in UKG Dimensions, resulting in improved accuracy and reduced administrative workload.
- Skills and Tools:
- Payroll Systems: Proficient in U.S. payroll processing, tax filing, and deductions.
- UKG Dimensions: Experienced in time tracking, attendance management, employee scheduling, and reporting.
- Labor Law Compliance: In-depth knowledge of federal, state, and local labor laws, and regulations.
- Data Analytics: Proficient in generating actionable reports and insights using workforce management systems.
- Collaboration and Training: Experience in working with HR, IT, and management teams to implement and optimize payroll and workforce management systems.
Senior Executive
EBIX SOFTWARE ASIA SEZ PVT LTD
08.2011 - 05.2012
Customer Service Associate
Tech Mahindra
04.2010 - 08.2011
Customer Service Associate
Spice BPO Services Limited
03.2009 - 03.2010
Education
Master of Science - Computer Science
SHAUTS
PrayagrajBachelor of Science - Information Technology
Sikkim Manipal University
PrayagrajSkills
- Bi-Weekly, Weekly Payroll Management, Semi Monthly, Monthly Payroll
- Multi state Payroll
- Proficient in People Soft, SAP HR, Workday, ADP EV5, ADP Workforce Now, SuccessFactors, ADP Global View, ADP Celergo and Paycom
- MIS Reporting
- Kronos, UKG Dimension, ADPetime, SAP Fieldglass, Agileone
- Manual Check Processing
- Banking file reconciliation
- Tax Calculations
- Payroll Processing
- Deduction Calculations
- ServiceNow CSA
- Proficient in Excel like Pivot, VLOOKUP, Hookup etc
- Payroll Auditing
- Resolving payroll problems
- Garnishment processing
- India & Global Payroll End-to-End Payroll Gross-to-Net Validation Full & Final Settlement
- Payroll Tax & Statutory Compliance PF/EPF PT ESIC LWF NPS Gratuity Statutory Bonus
- TDS Form 24Q Form 16 Payroll MIS CTC/Payroll Variance Headcount Reporting
- Maker-Checker Controls Payroll Reconciliation Payroll GL Salary Payable/Receivable Audit & Risk Controls
- UAT & Payroll Testing SOP Documentation Stakeholder/Vendor Management Team Leadership Advanced Excel
Accomplishments
- Awarded Star Rising Award in Capgemini just after completing the probation period.
- Received 3 appreciations from Client directly by delivering quality work in optimized time frame.
- Participated in Lean project and also given many cost saving guest Ideas also get awarded for the same.
- Won Gold Award for execution in AON in 2013 - 2014.
- Won Platinum Award for best client support in AON in 2012 - 2013.
- Won Best Quest Of the month for the best idea in AON in 2013.
- Service Delivery Excellence Award by Happiest Minds Technologies
Certification
SAP HR Training from APTRON, PMP Certified, ServiceNow CSA Training
DECLARATION
I hereby declare that all the information furnished by me is true to the best of my knowledge and belief. Date: Place: (Signature)
Timeline
Team Manager
Cognizant Technologies Solutions
05.2025 - Current
Payroll Manager
Reckitt (Team Lease Payroll)
04.2024 - 05.2025
Payroll Manager
Freelancer
06.2023 - 09.2023
Sr Tech Lead (US Payroll Manager)
Happiest Minds Technologies
09.2021 - 06.2023
Process Lead
Capgemini Technologies
04.2019 - 09.2021
Delivery Specialist - Payroll
Alight Solutions (Former AON)
05.2012 - 04.2018
Senior Executive
EBIX SOFTWARE ASIA SEZ PVT LTD
08.2011 - 05.2012
Customer Service Associate
Tech Mahindra
04.2010 - 08.2011
Customer Service Associate
Spice BPO Services Limited
03.2009 - 03.2010
Bachelor of Science - Information Technology
Sikkim Manipal University
Master of Science - Computer Science
SHAUTS