Hi, I’m
RAJNISH MISHRA
Summary
Branch management professional with in-depth experience in overseeing operations and driving business growth. Known for collaborative approach and results-driven mindset. Reliable team player with talent for adapting to changing needs and ensuring consistent performance.
Overview
13
years of professional experience
Work History
Ujjivan Small Finance Bank
SR BRANCH MANAGER
08.2024 - Current
Job overview
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
- Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
- Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
IDFC FIRST BANK
SR SALES MANAGER
06.2020 - 07.2024
Job overview
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
DCB Bank
Branch Sales Manager
04.2019 - 05.2020
Job overview
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Managed branch sales, customer service, finances and recordkeeping.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Resolved customer complaints to maintain high level of satisfaction.
Lakshmi Vilas Bank
Relationship Manager
04.2018 - 04.2019
Job overview
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Yes Bank
Business Relationship Manager
01.2015 - 03.2018
Job overview
- Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability.
- Negotiated contracts with suppliers and vendors, securing favorable terms while maintaining strong relationships.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
HBL Global Pvt.Ltd
Telesales Executive
02.2012 - 12.2014
Job overview
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
Education
VIT SCHOOL OF MANAGEMENTMEERUT
MBA from FINANCE AND MARKETING
Skills
- Operations management
- Sales management
- Excellent work ethic
- Customer service
- Team player
- Strong team-builder
- Banking
- Decision-making
- Client relationship management
PLAYING CRICKET
CRICKET IS GAME OF TEAM WITHOUT PERFORMING EACH AND EVERY TEAM PLAYER CAN NOT WIN THE MATCH .
Languages
English
Timeline
SR BRANCH MANAGER
Ujjivan Small Finance Bank
08.2024 - Current
SR SALES MANAGER
IDFC FIRST BANK
06.2020 - 07.2024
Branch Sales Manager
DCB Bank
04.2019 - 05.2020
Relationship Manager
Lakshmi Vilas Bank
04.2018 - 04.2019
Business Relationship Manager
Yes Bank
01.2015 - 03.2018
Telesales Executive
HBL Global Pvt.Ltd
02.2012 - 12.2014
VIT SCHOOL OF MANAGEMENT
MBA from FINANCE AND MARKETING
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