Pavan Raj R
Bangalore
Summary
Dedicated and customer focused professional with 3.1 years of experience in the NBFC sector, seeking a challenging position in a reputed financial organization. Professional in handling customer interaction,resolving queries of customers and ensuring high level of customers satisfaction. I am eager to contribute my communication , analytical and service skills to drive customer retention and operational efficiency .
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Assistant Branch Manager, Operations
Muthoot finance limited
Bangalore
2022.10 - Current
- Supported daily operations and workflow management in branch activities.
- Assisted in training new staff on branch procedures and customer service standards.
- Coordinated with departments to ensure smooth financial transactions and customer support.
- Monitored compliance with company policies and regulatory requirements in operations.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Maintained accurate records of transactions and updated operational documentation.
- Facilitated communication between management and staff to align on operational goals.
Education
MBA - Accounting And Finance
Jain University
Bangalore , India 2024.03 - 2025.07
Reva University
Bangalore , India Skills
- Operations management
- Loan product knowledge ( Gold loan /personal etc)
- CRM software & CFSS knowledge
- Relationship management
- Record keeping
- Financial transactions
- Effective communication
- Problem solving
- Team collaboration
- Staff education and training
- Branch service quality
Declaration
- I here by declare that all the information furnished above is true to the best of my knowledge and belief .
Personal details
Date of birth : 10/06/2000
Marital status : Single
Nationality : Indian
Hobbies : Traveling and bike enthusiastic
Languages known
- Kannada
- English
- Hindi
- Telugu
- Tamil (Manageable)
Timeline
MBA - Accounting And Finance
Jain University
2024.03 - 2025.07
Assistant Branch Manager, Operations
Muthoot finance limited
2022.10 - Current
Reva University