Assistant Branch Manager, Operations
New India Co-Operative Bank Ltd
Mumbai
08.2019 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Managed branch size in deposits and team of 6 full time employees.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Increased profit by streamlining operations.
- Implemented process improvements to increase productivity.
- Generated financial and operational reports to assist management with business strategy.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Prepared annual budgets with controls to prevent overages.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Reviewed credit applications for risk factors and credit worthiness.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Adherence of Basic Banking process, KYC policy etc.
- Handled Branch Internal Audit by resolving all queries of the Auditor.
- Replying to Competent authorities received from Income Tax department, Recovery office, Sales Tax etc.
- Authorizations of day to day transaction vouchers.
- Monitored areas for security issues and safety hazards.
