Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Hobbies
Languages
Disclaimer
Timeline
Generic
RAJU MISTRY

RAJU MISTRY

MUMBAI

Summary

Dynamic professional with a proven track record at ICICI Lombard, excelling in client relationship management and operational streamlining. Skilled in Tally 9.0 and adept at training and mentoring teams. Recognized for generating high-value business and enhancing customer satisfaction through effective communication and analytical skills.

Overview

6
6
years of professional experience

Work History

Associate Techno UW SME

ICICI LOMBARD GIC LTD
MUMBAI
06.2022 - Current
  • Blended process where providing solutions to clients over email and calls, and handling escalations related to client products and other queries.
  • Handling various clients of the company regarding their requirements, and maintaining a healthy relationship.
  • Support mentors for new agents and keep a daily track of sales.
  • Acquire new business with high ticket sizes, and handle queries of HNI clients.
  • Products like Workers' Compensation, Marine Transit Insurance, Fire from Home, and Corporate Insurance, Comprehensive General Liability Insurance, etc.
  • Out calling the customer for their claim pending documents as per their product requirement.
  • Out calling the customer related to the claim, as well as related to the benefits of the policy, such as Open Marine, Fire policy, and other Business Insurance Products.
  • Developed and maintained relationships with existing customers, and identified new potential customers.
  • Monitored customer feedback and provided customer service to ensure customer satisfaction.
  • Developed and implemented training programs for sales staff.

JR. Phonebankin Officer

HDB Financial Services(HDFC Bank)
MUMBAI
09.2019 - 04.2021
  • Handling, forwarding, and reverting on mail regarding the customer query.
  • Identified customer needs and developed customized solutions.
  • Generated leads through networking, cold calls, and email campaigns.
  • Providing information regarding the query of the customer on chat, mail, and calls.
  • Handling social media queries, i.e., Twitter queries.
  • Handling all banking products, like CASA, loans, insurance, and other financial services.
  • Inbound Customer Service regarding all banking products.
  • To assist existing customers and resolve common issues related to debit cards, credit cards, loans, and savings accounts.
  • Developed and maintained relationships with key clients and stakeholders.
  • Coordinated cross-departmental projects to achieve company objectives.
  • Verified policyholder's financial information in order to accurately calculate premiums.

Education

Graduation / Bachelor -

Khar Education Society's College Of Commerce (B.M.S)
Mumbai
01.2019

H.S.C -

Khar Education Society's College Of Commerce
Maharashtra
01.2016

S.S.C -

Guru Nanak High School
Maharashtra
01.2014

Skills

  • Tally 90
  • MSC-IT
  • Ability to Work Under Pressure
  • Time Management
  • Leadership
  • Communication
  • Soft Skills
  • Operational Streamlining
  • Strong analytical skills
  • Customer focus
  • Research and development
  • Training and mentoring
  • Teamwork and collaboration
  • Multitasking Abilities
  • Teamwork
  • Business strategy development

Personal Information

  • Date of birth: 14/09/1998
  • Gender: Male
  • Nationality: Indian
  • Home address: Flat No. 9, Saibaba CHS, Jawahar Nagar, Khar (E), Mumbai 400051, Maharashtra, India

Accomplishments

  • Awarded Rising Stars Contest of Phone Banking in Sales and Service.
  • Awarded for best quality service
  • Awarded by ICICI Lombard GIC LTD for the best service
  • Achieved multiple contests for sales and service in ICICI Lombard GIC LTD

Hobbies

Surfing on Google, bike riding, concerts, traveling, social networking, keen on interacting and communicating with new people, organized and participated in various college and school events.

Languages

  • English
  • Hindi
  • Marathi
  • Marwadi

Disclaimer

I hereby declare that the above cited information is True to the Best of My Knowledge and belief, if given a chance, I can prove myself.

Timeline

Associate Techno UW SME

ICICI LOMBARD GIC LTD
06.2022 - Current

JR. Phonebankin Officer

HDB Financial Services(HDFC Bank)
09.2019 - 04.2021

Graduation / Bachelor -

Khar Education Society's College Of Commerce (B.M.S)

H.S.C -

Khar Education Society's College Of Commerce

S.S.C -

Guru Nanak High School

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