RAJU YADAV
Mortgages
MUMBAI
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
7
7
years of professional experience
5
5
Languages
3
3
years of post-secondary education
Work History
Sales Manager
Saraswat Bank
Mumbai, Maharashtra
12.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Maintained DSR and Sales related strategies to upgrade the effective business & channel to grow the Sales of our company.
- Drive for daily visit with an AVG of 4-5 channel visit and internal work alongside to keep the momentum of the business and flow of work at the company.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market. Supported sales team members by hand holding or helping with new huddies related with sales to drive growth and development.
- Resolved customer complaints regarding sales and service at after sales with cross sale & on time payment related issues. ie. Pre-EMI, policy issuance, E-mandate registration & Ontime EMI payments. Maintained accurate records of all transactions between customers and company representatives.
- Active engagement with the channel on the new offer provided by the banks about rates, festive offer, NRI policies, surrogate product & other policy related help to reduce the gap between the channel & Bank which will boost the Sales & Cross Sale
Sales Manager
IIFL HOME LOANS
05.2023 - 04.2024
- Optimized requirement management plans by analyzing data on customer demographics, preferences, product analyses based on the basis of cliental preferences.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies, ie: educating about bandwidth of client to be segregated for portfolio to channel, regular visits, updating about ongoing schemes/offers, etc.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication with channel partner's & tracking on case to case pendency & final solution.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry shows, conventions, and other meetings with primary.
Regional Manager
BASIC HOME LOANS
01.2023 - 04.2023
- Supervised staff to optimize brand expansion initiatives and productivity.
- Boosted brand growth by devising strategic network and marketing tactics.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined staffs by work division, make them understand about role & trained team to drive through numbers expected by firm.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sr Relationship Officer
Quess Corp Ltd (Deputed at Axis Bank)
10.2018 - 01.2023
- Streamlined processes for greater efficiency while maintaining thorough documentation of client interactions.
- Built long-lasting partnerships with all corporate partners and individual channel & clients.
- Implemented effective sales strategies, resulting in consistently exceeding sales targets and revenue goals.
- Managed diverse portfolio of high-net-worth clients, ensuring that financial goals were met.
- Attended several events to enhance experience of market and boost the YTD targets ie:( MCHI, NAREDCO, LOAN MELA, DEVELOPERS MEET & CHANNEL PARTNERS MEET).
- Qualified for almost of the contest during the tenure of the work in terms of monthly target, insurance & Quarterly rewards programs.
- Tied-up with new business partner's by onboarding them & help them to ensure that they have a good business experience with us.
Education
MASTERS IN COMMERCE - Advance Accounting
UNIVERSITY OF MUMBAI
MUMBAI 06.2018 - 06.2021
Bachelor of Commerce - Accounting And Finance
UNIVERSITY OF MUMBAI
MUMBAI04.2017
12TH - undefined
MAHARASHTRA SECONDARY BOARD OF EDUCATION
MUMBAI02.2014
10th - undefined
MAHARASHTRA SECONDARY BOARD OF EDUCATION
MUMBAI03.2012
Skills
Relationship Management
Accomplishments
- Stay in the same city for 25+yrs and buying a self owned house is what makes me feel as an Industrial Visits.
- KARNAL, ALOK INDUSTRY, TIMBER INDUSTRY, WAX MADE DECORATIVE MATERIAL, ETC
Affiliations
RUNNER UP FOR PAN INDIA CONTEST AT AXIS BANK - 2021-22
CERTIFIED FOR CROSS SALES OF INSURANCE AT SARASWAT BANK MARCH 25 & MAY25
Interests
EXPLORING
LEARNING NEW SKILLS
TRACKING
MAINTAIN FITNESS
EXPLORE NEW FOOD DISHES & BEVERAGES
Timeline
Sales Manager
Saraswat Bank
12.2024 - Current
Sales Manager
IIFL HOME LOANS
05.2023 - 04.2024
Regional Manager
BASIC HOME LOANS
01.2023 - 04.2023
Sr Relationship Officer
Quess Corp Ltd (Deputed at Axis Bank)
10.2018 - 01.2023
MASTERS IN COMMERCE - Advance Accounting
UNIVERSITY OF MUMBAI
06.2018 - 06.2021
Bachelor of Commerce - Accounting And Finance
UNIVERSITY OF MUMBAI
12TH - undefined
MAHARASHTRA SECONDARY BOARD OF EDUCATION
10th - undefined
MAHARASHTRA SECONDARY BOARD OF EDUCATION
Languages
ENGLISH
HINDI
MARATHI
GUJARATI
Personal Information
Date of Birth: 10/02/95
Disclaimer
I HEREBY DECLARE THAT ALL THE ABOVE DETAILS ARE TRUE AND CORRECT TO THE BEST OF MY ACKNOWLEGDEMENT.
HOBBIES
MAINTAIN FITNESS, EXPLORE NEW FOOD DISHES & BEVERAGES
Personal Information
Date of Birth: 10/02/95
Personal data processing
I HEREBY DECLARE THAT ALL THE ABOVE DETAILS ARE TRUE AND CORRECT TO THE BEST OF MY ACKNOWLEDGMENT.