RAJU DEEPAK RATHOD

• Assisted in organizing promotional events to enhance hospital visibility and engagement.
• Developed marketing materials for healthcare services and community outreach programs.
• Collaborated with medical staff to create informative brochures about patient care options.
• Supported sales team by providing necessary information on service offerings and benefits.
• Coordinated patient feedback initiatives to improve service quality and satisfaction levels.
• Conducted individual account manager reviews to determine training needs and improve sales performance.

• Assisted in managing daily operational tasks and administrative duties.
• Coordinated schedules and appointments to ensure smooth workflow among teams.
• Communicated effectively with colleagues to address inquiries and resolve issues.
• Implemented standard operating procedures to maintain consistency in processes.
• Assisted in the development of operational plans, procedures and policies.
• · RAMP handling: Baggage handling, parking, loading and unloading, safety measures, moving of aircraft, exterior cleaning, interior cleaning etc.,
• · Turn Around Controller (TRC): Responsible for coordinating the safe loading and unloading of the aircraft.

· Managing baggage make up area (BMA)

· Provide information and directions to passengers.

· Resolve any issues that arise during the check-in process.

• Welcoming patients, pharmaceutical representatives and vendors on the telephone and in-person visitors and answering patient inquiries
• · Scheduling appointments for patients.
• · Maintaining records and accounts of patients.
• · Preparing IPD bills.
• · Answering multi-line phones and transferring calls to respective departments.
• · Updating patient insurance information.
• Keeping track of office supplies, inventories and placing orders as necessary.

• · Managing end to end flight handling, Gate boarding, Baggage (AHL Handling), Turn Around Controller, etc.
• Prepared reports and documentation for internal tracking and compliance purposes.
• Monitored daily operations to ensure compliance with relevant regulations.
• Managed customer service inquiries, complaints, escalations.
• · Issue boarding passes.

· Verify passengers travel documents.