Rajwardhan Rananaware-Naik
Engineer
Bengaluru,KA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Highly skilled and motivated personnel with combined 5+ Years of experience in New product development and Technical Product specialist role in Video security and Access control products.
Really good at understanding new technologies and managing resources along with great logical thinking capability to meet the end requirements.
Won several best kaisen awards with varroc
Handled New product Implementation head position at Hikvision India. Multitasker with high accuracy.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Technical Product Specialist
Motorola Solutions India Pvt Ltd
09.2021 - Current
- Providing support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty
- Maintain a strong understanding of Motorola Solutions cloud software and products, including cameras, access control hardware, cloud software, mobile applications, key cards, and networks
- Troubleshoot Motorola Solutions hardware and software products over phone, chat, web community and through remote sessions
- Concisely document software, hardware, and network information in a case management system
- Presented compelling sales pitches for potential clients, showcasing the value of our products and services.
- Provide an exceptional customer experience during calls, emails, chat, and customer escalations
- Optimized product performance with diligent troubleshooting and root cause analysis.
- Prioritize between tasks including inbound calls, existing case management, live chat, email requests
- Provided exceptional customer support, resolving complex technical issues quickly and effectively.
- Collaborate with the regional and global support teams to provide high quality and effective customer experience
- Be available to work on call for after hours and weekend support
- Enhanced product usability by conducting thorough testing and providing detailed feedback to development teams.
- Continuously learns new skills, technologies & products; keeping up with Motorola Solutions' pace of innovation
- Resolve clients' software or hardware issues by troubleshooting and diagnosing network and data problems, including utilizing diagnostics tools, exporting debug logs, analyzing log files, and reporting escalations to engineering.
- Advised clients on best practices and effective implementation strategies, ensuring seamless integration of our products into their existing systems.
- Continually expanded knowledge of Motorola solutions video security and access control product line.
- Utilized specialized software to capture and process data.
New Product Development/Manufacturing Engineering
Hikvision India Pvt Ltd
06.2021 - 09.2021
- Handled position of New Product Implementation Head (NPI HEAD) at Prama Hikvision India Pvt.Ltd
- Team Leader of 'Team Innovation 2021' at Prama Hikvision at Vasai manufacturing Plant
- Responsible for new product implementation of ie Analog/IP Hikvision cameras/Surveillance hardware and software division
- Responsible for creating and updating SOP's for new products
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Hands on Experience in Assembly lines and line layout modifications
- Participated in development meetings for high-value customers and business operations updates.
- Working knowledge of Software encryption and testing of Hikvision surveillance products
- Hands on Experience in Rejection/Scrap control initiatives
- Performed concurrent design and manufacturing engineering and other functions to reduce time required to bring product to market.
- Hands on experience in Electrical wiring and mechanical assembly
- Reviewed products for compliance with Design for Manufacturing (DFM) requirements.
- Design, development and cost effective modifications of Assembly Fixtures
- Efficiently manage and coordinate multi-functional teams to manage process improvement.
- Worked with Design , production, quality and end users to accomplish technical aspects of projects.
- Implemented a robust change management process ensuring seamless integration of new processes, procedures, or equipment into the manufacturing ecosystem without compromising on productivity or quality.
- Managed cross-functional teams, streamlining communication between departments for more efficient project execution.
New Product Development Engineer
Varroc Lighting Systems India Pvt Ltd
06.2017 - 09.2019
- Responsible for Project Planning & Development for Forward Models (New Models)
- Responsible for Capacity calculation, MOST (Maynard Operation Sequence Technique), PFD Line Layout, PFMEA (Process Failure Mode and effect analysis), Control Plan, Technical Specification (RFQ), Work Instructions, OEE (Overall equipment efficiency) Improvement, New Assembly Line Installation
- Enabled effective cross-functional teamwork by providing clear technical guidance to non-engineering colleagues, ensuring alignment on project goals and requirements.
- Line development & improvement by using Industrial Automation
- Reduced time to market for new products by streamlining the development process and fostering cross-functional collaboration.
- Material management required for build supports
- Developed innovative solutions to complex engineering challenges, resulting in groundbreaking new products.
- Technologies Known - Vibration Welding, Ultrasonic Welding, Hot Plate Welding, Basic working knowledge of Industrial Automation (PLC, HMI), Accessories integration on line (Screwdrivers, Printer, Leak Tester, SPM, Customized EOL)
- Conducted thorough root cause analysis of technical issues encountered during product development, leading to efficient problem resolution.
- Active involvement in new product launches and analysis, with subsequent support to plant Launch Manager and plant Program Manager
- Developed comprehensive test plans to validate product functionality, reliability, and performance under various conditions.
- Active role in New Product Prototype Assembly and process development
- Facilitated seamless communication between engineering, sales, and manufacturing departments to ensure a cohesive approach to new product development.
- Scheduling and prioritizing constrained resources, and adjusting staffing to meet flow and customer requirements
- Identified potential risks early in projects by conducting detailed risk assessments, allowing proactive mitigation measures implementation.
- Individually worked on 12 Projects consisting Mahindra Marrazzo, Tata Altroz, Tata Harrier, Skoda SK321, Renault Nissan etc
- Implemented robust quality assurance processes throughout the entire development cycle, ensuring consistent high-quality products delivered to customers.
- Completed MCPE Project for cost Saving for Mahindra Marazzo TL Line
- Documented each step in product's design process for use in manuals.
- Ability to negotiate and resolve conflicts
- Wrote comprehensive user manuals for new products and additional technical documentation.
- Negotiated with vendors and manufacturers on pricing, services and scheduled shipping windows.
- Continuous improvement (KAI-ZEN)
- Design & Development of Assembly fixtures
- Won best Kaizen award at VLS Pune for auto wrapper cutting
- Introduced card board workshop (Mock-up) in Varroc.
Education
Bachelor of Technology - Mechanical Engineering Technology
Metropolitan Institute of Technology
Mumbai, India03.2016
Skills
- Product Strategy
- Customer Support
- Product Roadmapping
- Business Analysis
- Cross-Functional Teamwork
- Product Launches
- Requirements Gathering
- Product Lifecycle Management
- Product Documentation
- Product Training
- Outstanding interpersonal skills
- High technical skills
- PPAP Submissions
- Customer Service
- Decision-Making
- Computer Proficiency
- Analytical Thinking
- Data Collection
- Project Management
- Corporate Communications
- Target Audience Analysis
- CRM Software
- Expert in Lighting, Video security and access control products
Certification
- Technical support specialist certification Motorola solutions APAC
- Mahindra certified Manufacturing Engineer MCPE
Swimming
I love to get some free time and go for swimming at random places . That's what makes me relieved .
Languages
English
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Technical Product Specialist
Motorola Solutions India Pvt Ltd
09.2021 - Current
New Product Development/Manufacturing Engineering
Hikvision India Pvt Ltd
06.2021 - 09.2021
New Product Development Engineer
Varroc Lighting Systems India Pvt Ltd
06.2017 - 09.2019
Bachelor of Technology - Mechanical Engineering Technology
Metropolitan Institute of Technology
- Technical support specialist certification Motorola solutions APAC
- Mahindra certified Manufacturing Engineer MCPE
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